Booked in for one night to see Pat Short checked into room before show and dropped our bags went to bar for food but when returned after the show went to go to the toilet to discover the toilet was leaking and slipped on the bathroom floor reported the problem to reception but the only option cause their no1 was no other rooms available or a handy man to fix it the only option was to put towels around it and could not even flush the toilet when suggested to be moved to an apartment was told that it was not possible as the water was being turned off on the sunday morning. He would leave a note for the manager to check in on us the next morning but that did not happen we went for our at 10am the next morning had to Que. After we gave our room no to the manager on duty we ate breakfast half an hour later and waiting over 10 mins for toast after breakfast we checked out about to leave and then we decided we would look for the manager who told us that he rang to the room to enquire which was lies. Asked Christine at reception had we went to breakfast which she replies we had checked out he told us next time we wished to stay that he would upgrade our room to a suite. That was the most poor and none considerate customer service iv ever received. Was so looking forward to this night away to mark our 11 year anniversary and ended in a nightmare
- Official Description (provided by the hotel):
- The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more less
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- Also Known As:
- Gleneagle Hotel Killarney