We were scheduled to attend a show a few days ago and decided to eat at the venue. We made a reservation in the Fretz Room at the Gleneagle Hotel reception desk and paid for the flat rate price prior to the meal. We arrived 15 min ahead of time and noticed all the waiters preparing tables. It was nice seeing everyone working so quickly and efficiently. We arrived at 7:15 giving us over an hour til our show. The waiters were more interested in setting the dining room tables than taking drink and appetizer orders from anyone. Then we began to notice the trend. The waiters took all the drink, app & dinner orders for the entire room at once, then brought the apps out all at once. We finished our app before the rest of the room and didn't get anything else brought to us till the entire room receive and finished their apps. Then dinner came out all at the same time. Again, we finished our meal before others received their dinner so we had to wait for the entire room to finished their dinner before receiving dessert. We left before dessert came out since we only had 10 min til the show began. Horrible thing is ..... Dessert was part of the meal price so we lost that part.
The food was disgusting. The gravy tasted like something purchased in a bottle. The meat was very overcooked. The veggies had no seasoning. I actually told my husband this is where people eat when their taste buds die.
I didn't mind leaving dessert behind. My assumption was it wasn't going to be any better.
I have no experience with the other restaurants in this hotel but my experience with this particular one has left me never wanting to visit this place again even if another show I want to see is offered.
- Official Description (provided by the hotel):
- The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more less
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- Also Known As:
- Gleneagle Hotel Killarney