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“Enjoyable family weekend.”
Review of Gleneagle Hotel

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Gleneagle Hotel
Ranked #28 of 38 Hotels in Killarney
Certificate of Excellence
Cork, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Enjoyable family weekend.”
Reviewed 29 May 2014

Stayed in here on the 24th of May.
Lovely staff , , rooms fresh and well equiped . Overall good experience, pool area great for the kids , plenty of nice areas to sit and relax and have a drink . lively atmosphere.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonathon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 9 June 2014
Dear Guests,

We would like to thank you for your positive comments on your recent visit to the Gleneagle.

I have shared your comments with all the team and we are very happy that you took the time to post your review.

We certainly hope you get the chance to visit us in the very near future.


Thanking You
Caroline Papin
Guest Relations Manager
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1,282 reviews from our community

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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (295)
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penang
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 May 2014

My daughter her baby son and I arrived in glen eagle hotel on the 14th of May for a two night stay check in was fine room was nice and comfortable but two complaints I have to make are, on one of the nights we decided to have something to eat in ods bars and as they were a lot of steps op to it we asked if we could order in the bar ,the bar man told us that food was being served up another flight of steps but that if we went up to order there they would bring the food down to us ,my daughter went up to they restaurant to order which was fine but then she was told she would have to pay upfront, how embarrassing did the think we were going to do a runner with a four month old baby in tow. The next morning as we were leaving the hotel my daughter went to use the toilets in the lobby area before we left the hotel when she entered the toilets she was met by a member of staff and she asked her how long she was going to be what she was going to do I.e. Was she going to pee. My daughter left the toilets very embarrassed and later that day she asked to speak to a manager and she was told they would look into it.when we arrived back home a lady from the hotel rang to say she had heard what had happened and she then tried to justify it by saying there was a language barrier which was absolutely ridiculous .she then proceeded to say how this girl was a wonderful worker and give her whole work history.Gleneagle you should be ashamed of yourself for the way you handle this complaint this would not happen in a third world country and what if it had been an elderly or disabled person who wanted to use your facility's this is no way to treat anyone

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brigid8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 28 May 2014
We are saddened to read a second negative review from this guest on our Hotel and that on the last occasion had such poor feedback also.

We wish to apologise again for any inconvenience caused and to highlight that your comments have been taken very seriously and actioned accordingly.

Kind Regards
Caroline Papin
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 May 2014

We were scheduled to attend a show a few days ago and decided to eat at the venue. We made a reservation in the Fretz Room at the Gleneagle Hotel reception desk and paid for the flat rate price prior to the meal. We arrived 15 min ahead of time and noticed all the waiters preparing tables. It was nice seeing everyone working so quickly and efficiently. We arrived at 7:15 giving us over an hour til our show. The waiters were more interested in setting the dining room tables than taking drink and appetizer orders from anyone. Then we began to notice the trend. The waiters took all the drink, app & dinner orders for the entire room at once, then brought the apps out all at once. We finished our app before the rest of the room and didn't get anything else brought to us till the entire room receive and finished their apps. Then dinner came out all at the same time. Again, we finished our meal before others received their dinner so we had to wait for the entire room to finished their dinner before receiving dessert. We left before dessert came out since we only had 10 min til the show began. Horrible thing is ..... Dessert was part of the meal price so we lost that part.

The food was disgusting. The gravy tasted like something purchased in a bottle. The meat was very overcooked. The veggies had no seasoning. I actually told my husband this is where people eat when their taste buds die.
I didn't mind leaving dessert behind. My assumption was it wasn't going to be any better.

I have no experience with the other restaurants in this hotel but my experience with this particular one has left me never wanting to visit this place again even if another show I want to see is offered.

  • Stayed May 2014, travelled as a couple
    • Value
    • Service
Helpful?
Thank ChattyCookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 28 May 2014
Dear Guests

We are sorry to hear you had such negative feedback on your recent dining experience, this particular evening was extremely busy and we served nearly 450 Guests dinner prior to the Show.

When we have Groups or Tours in House it is standard procedure for the whole group to be served at the one time, it is for this reason that everybody’s order is taken at once and all served at once.

We are sorry to hear that you felt so disappointed with the meal & service on this occasion, perhaps for future you may enjoy more our sister Hotel the Brehon just next door for a pre show meal in their restaurant Danu.

Sincerest Apologies
Caroline Papin
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 May 2014 via mobile

Hi stayed in this hotel in March for a week of dancing,the staff were amazing and coped easily with the large number of people that were at the event.the room was lovely at it had its own bacalony with views of the surrounding mountains and lake,the decor of the rooms was very good and no signs of wear or tear,if you are after a week of non stop dancing and lovely accomadation then this is the place to be.

Stayed March 2014, travelled as a couple
Helpful?
Thank paintersni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 28 May 2014
Dear Guests

We are delighted to read this review and wish to say a special Thanks to you for such positive feedback and comments and indeed the personal mention.

We are delighted you enjoyed your stay and the views of the surrounding mountains.
We are here to please and to do our utmost for the customer, so it’s lovely to get this positive feedback and I will share with all the team, who will all be very proud.

Thanks Again and Much Appreciated. We look forward to welcoming you again in the future.
`
Kind Regards
Caroline Papin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 May 2014

I'm just back from a 3 day conference that was held at the Gleneagle Hotel Killarney and have to say it I left with a completely turned around opinion of the hotel. I have to highly commend all staff, from operational to service staff, for the massive organisation and facilities that were provided to ensure the smooth running and services for over 700 delegates.

The banqueting facilities were unbelievable, military precision to make sure that approx 400 people were all served at the same time with outstanding food and service.

I've stayed in other O'Donoghue Family hotels - Scotts Killarney, The Brehon and The Gleneagle Apartments for family holidays/friend getaways on numerous occasions and had our wedding reception at The Maritime, but I never considered staying at the Gleneagle Hotel, not till now. I'll definitely be returning with my family for a break away, they have everything you need to make sure you have a memorable holiday -spacious accommodation, guest bus to Killarney town, right on the doorstep of Muckross Park, leisure centre facilities but most of all the staff who always have a smile and are most helpful.

Thank you for a wonderful experience.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdbCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 28 May 2014
Dear Past Guest,

Thank you so much for your review. The conference was a huge success and it was our pleasure to host and ensure that everything ran accordingly to our high levels of expertise in this field.

We certainly hope you get the opportunity to visit us soon again and if we can be of any assistance in the future please do not hesitate in contacting me in advance.
Once again sincere Thanks for this genuine and honest review.

Kind Regards
Caroline Papin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Co.Clare
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 May 2014

This is a large, busy hotel so don't expect personalised service. Having said that, service was prompt, the rooms were clean and comfortable and there was plenty of parking. There is a huge turnover of guests here so you will feel like part of a production line than a special guest but there is so much to see and do in Killarney that most hotels are just a place to sleep and for that purpose this hotel is fine.
On the negative side, there is no means of controlling temperature in the rooms. I was there on a sunny day (only about 18 degrees) and the room was extremely hot and opening the window was the only means of cooling it down. This was fine until about 6am. I had to have the curtains open or they blocked the cool air from coming into the room. Had to choose between darkness & a hot room or cool air & sunlight. (This was room 418).

Room Tip: I got a cheaper room rate when I phoned reservations directly than was being advertised on with the...
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CB_Co_Clare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 18 May 2014

I stayed here a few nights for a conference, its a huge complex, but to be honest, there are nicer hotels to stay in if you are paying. Our room was ok the bed was huge and comfy, but the curtains had a few holes in them and the bath had a constantly leaky tap and when you had a shower the floor got soaked because the shower door wouldnt stay in place.

there are great facilities for families, swimming pool, kiddie activities, movie nights, spa for mum and close to all the golf clubs for the dads, but, as I said, until the renovations are finished, I would stay in other places.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LetitiaS_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gleneagle Hotel

Property: Gleneagle Hotel
Address: Muckross Road, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 38 Hotels in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Gleneagle Hotel 3*
Number of rooms: 250
Official Description (provided by the hotel):
The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more   less 
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Also Known As:
Gleneagle Hotel Killarney

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