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“Excellent welcome for families”
Review of Gleneagle Hotel

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Gleneagle Hotel
Ranked #27 of 38 Hotels in Killarney
Certificate of Excellence
dublin
1 review
“Excellent welcome for families”
Reviewed 14 May 2009

Stayed in tha aprtments for one week in July 08. Was shocked to read harsh criticisms in many of the reviews as we felt the hotel offered an excellent family break. The apartments were spacious, modern and clean with a great area for kids to play out back. We had full use of hotel facilities including the excellent pool. We ate in both bar and reataurant - kids menu was excellent, a cut above the usual nuggets and chips. Hotel offered sports facilities, a convenient shop that opened late and entertainment. We even booked an extra night before returning home.
As pointed out in replies, the Brehon offers a more sedate experience for those who want it. We will have no hesitaion in returning.

  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rebcaleth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GleneagleManagement, General Manager at Gleneagle Hotel, responded to this review, 15 May 2009
We would like to thank this member for their positive review. We are delighted to learn that they enjoyed their stay in our apartments.

Yours sincerely,
John Dolan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (295)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
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English first
Wicklow
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 April 2009

I have just been reading the bad reviews and I had to add my opinion! I have stayed in this hotel numerous times in the past few years, with my children and as part of a group of couples and I can only say I have only good things to report. Sure, sometimes you have to wait to be seated in restaurants but that is to be expected during busy periods. I have found the staff here to be very friendly and accommodating and rooms very comfortable. However, I do have to agree that the family rooms are very small. Entertainment good especially the singer called "Tony" who sings in the green room. We've had great nights here. Will definately return.

  • Stayed September 2008, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatsyWicklow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GleneagleManagement, General Manager at Gleneagle Hotel, responded to this review, 28 April 2009
We would like to thank this Trip Advisor Member for their positive comments. We are delighted to hear that they enjoy staying with us and hope to welcome them back soon.

John Dolan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 17 April 2009

We stayed in the Gleneagle with our young family my wife and 3 children for the first time , we weren't impressed . First off the family room which consisted of a double and 3 singles was very basic , too small and with no tea making facilities , so overall the room was a dissapointment . The standard of the hotel on a whole was quite good , breakfast was good and service was friendly , pool area was popular but could do with a makeover maybe a slide .We enjoyed our stay but would be slow to return ....

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paulyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 March 2009

We stayed here as part of a group of about 40 people. The hotel is tired and shabby looking, the lift systems (use lift A for these floors use lift B for these etc for lifts C & D) was old cranky & dangerous it nearly took off my arm whilst trying to hold the doors for someone. The rooms were grubby and worn and our door didn't close properly. Everything was done on the cheap, even the bed was short, my partner just 6ft and he was hanging over the end.
When arriving for breakfast you are told to wait outside until called, the lady in charge of seating will then (after chatting to her friends for a while) come back out to the hotel lobby and scream the names of the rooms who can then enter & find their tables. After an organised group dinner one night in the same restaurant I was surprised to see all the breakfast cereals being laid out at 9pm ready for the next day, no wonder they were stale tasting. The average age of the customers was over 60 and the hotel catered well for these people, the ball room alone kept them entertained from bowls to dancing.
The emphasis of this hotel seems to be on footfall, as many as possible for as cheap as they can get away with whilst charging based on passed glories. The hotel is attached to the INEC centre which does bring in plenty of trade, but the profits are certainly not being spent on the hotel.

  • Stayed March 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skyag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GleneagleManagement, General Manager at Gleneagle Hotel, responded to this review, 1 April 2009
We are very disappointed to read this member’s review. Had they made their dissatisfaction known to a member of our management during their stay we may have been able to make their stay more comfortable. We appreciate their feedback and have taken their comments onboard. Should this member wish to contact me directly to further discuss any elements of their stay with which they were not happy with I encourage them to do so.

Many Thanks
John Dolan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tipperary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 March 2009

Just returned from a trip at this hotel. Had stayed here a few years back and had enjoyed it so I was looking forward to a return visit. Was I mistaken! O verall appearence of hotel is dirty and dated, could really do with a facelift. Room was ok but bathroom was filthy. Had dinner in the restaurant, completely overpriced, poor quality food and bad service. Complained to manager and his response was not to come back again. Really poor hotel with shockingly bad service.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rockyTipperary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GleneagleManagement, General Manager at Gleneagle Hotel, responded to this review, 1 April 2009
We are disappointed at having failed to reach this member’s expectations during their brief stay with us. Having taken into account the various comments and ratings it is apparent to us that The Gleneagle was not the appropriate choice of accommodation for this particular couple. We believe our sister hotel, The Brehon, which is located nearby, may have better suited their tastes. When this couple made their dissatisfaction known to management, having listened to the issues raised we offered to move them to The Brehon. Opened in 2004, this is a four-star luxury hotel, with elegantly styled rooms, exquisite dining options and a relaxed and peaceful atmosphere.

At the Gleneagle our aim is to provide our guests with everything they need under one roof, whether it is a concert in the INEC, a cabaret act in the Ballroom or activities to keep the children occupied come rain or shine. We pride ourselves on our events and extensive leisure facilities. Seventy percent of guests are actually repeat visitors who constantly convey how much they enjoy their time with us. These include a diverse spectrum of people from corporate clients to people attending our many special interest breaks.

Our sister hotel, The Brehon, places special emphasis on luxury, fine dining and pampering. It is home to the famed Angsana Spa, the Euorpean flagship of the celebrity worshipped Banyon Tree Spa in Thailand. We therefore believe it would have better suited this couple’s expectations. Should they wish to discuss this matter further I would encourage them to contact me directly.

Many thanks
John Dolan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 14 February 2009

Very dissapointed! Having stayed at the Gleagle on 3 prior occasions we were looking forward to this trip. We went on a tour with ulsterbus. We thought that we were treated like children on a Sunday school outing by the hotel staff. When we complained about having to queqe up to be admitted into a dining area the reception staff were hostile, as if that is what you are getting. It was more like a holiday camp! The dining room we were put in was really cramped. The waiter swould not serve a table untill it was full.ie. if a table for 8 had 7 people sitting at it no orders were taken untill a single person turned up. Very frustating indeed! The waiters spent more time explaining the policy of the hotel than serving. The food was not great, very little choice.
There is no tea or coffee making facilities in the rooms,Health and safety! What rubbish of an excuse. Tea or coffee was available from room service. A tray carried at least 10 minutes through the hotel, in and out of lifts etc.,(when they working) is not recommended, never mind the cost.
The rooms were adequate but the beds were not very comforable. Double beds were 2 singles pushed together, they didn't quite meet as one was higher than the other.
The promised entertainment was dissapointing. The room used was much too small and most people were left outside unable to gain entry. Other local events took priority over guests. There is a larger events room which was empty. The "Gala" evening was a big dissapoinment. There were too many squeezed in at the tables. The entermaintment was a mediocore one man band.
The tour itself was quite good but the hotel was a big, big, dissapoinment.

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GleneagleManagement, General Manager at Gleneagle Hotel, responded to this review, 1 April 2009
We would like to thank this member for taking the time to post their feedback. We would also like to use this opportunity to encourage any of our guests, who are unhappy with an element of our establishment, to make themselves known to management or our Guest Relations team during their stay. Perhaps we would then be able to address the issue before they depart.

Many thanks
John Dolan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 February 2009

We booked our stay at the Gleneagle back in November and from the website it looked fabulous, so we were really excited about staying there at the end of January. Myself and 3 friends stayed two of us being mums one has mild cerebal palsey and another due to be married were going for a relaxing night away. Were we let down big time. The first let down was when we checked in and not being offered a porter to help with our bags, especially seeing that one of couldn't carry a bag. Second was the state of our rooms i really thought i had walked back in time. For 70 euro each the standard of room was terrible, bad decor, a broken veranda door in January, the bathroom was unreal , i have three children and my own bathroom was in better shape.I understand they are going through renovations but to find out they had newly renovated rooms available and to be given da bad ones was disappointing. The staff were even extremely rude to us when we asked could we be changed to these rooms. I have to mention the new rooms are lovely . We all just came away feeling let down when we paid so much for one night away and we were treated really badly.

  • Liked — The pool area
  • Disliked — run down and staff
  • Stayed January 2009, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dmurph1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GleneagleManagement, General Manager at Gleneagle Hotel, responded to this review, 1 April 2009
We, at the Gleneagle Hotel, would like to take this opportunity to thank this Trip Advisor member for taking the time to provide us with their feedback. We welcome feedback of every nature and utilise it accordingly, as customer satisfaction is our utmost priority. We are very disappointed to learn that even after this guest has been moved to our newly refurbished rooms that they were still dissatisfied with their stay. Had they informed us of this we would have taken further steps to attend to their concerns.

Many thanks
John Dolan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gleneagle Hotel

Property: Gleneagle Hotel
Address: Muckross Road, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 38 Hotels in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Gleneagle Hotel 3*
Number of rooms: 250
Official Description (provided by the hotel):
The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more   less 
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Also Known As:
Gleneagle Hotel Killarney

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