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“Dirty and Overpriced”
Review of Gleneagle Hotel

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Gleneagle Hotel
Ranked #28 of 38 Hotels in Killarney
Certificate of Excellence
Boston
Level 4 Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Dirty and Overpriced”
Reviewed 28 February 2011

Just got back a stay at this hotel. I was shocked at the conditions of the apartment that I was in. The carpets were stained and dirty, the shower curtain was disgusting, and the beds were very uncomfortable. Our electricity kept going off; warranting an electrician to come to our apartment to fix the issue and the oven rattled so bad that we didn't finish cooking the chicken we put in it.

  • Stayed February 2011, travelled on business
    • Value
    • Location
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Helpful?
1 Thank RincenaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 11 March 2011
I would like to acknowledge this Trip Advisor members comments in relation to their recent visit to our Riverside Apartments. The issues that were mentioned have all been raised and highlighted to the Executive Accommodation Manager and all comments taken onboard and are being dealt with presently.

This is by no means are usual standard as many other Trip Advisor members have posted very positive comments recently on the Apartments and the enjoyable stays they have had. I would like to offer sincere apologies for any inconvenience caused and should this member ever return to our Hotel please fell free to contact me directly in advance so I can ensure a more positive experience next time.

Kind Regards
Caroline Papin
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
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Co Tipperary
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2011

Lovely hotel, had a family room, plenty big. Has two kids with us and they had a baby pantry so we could make bottles and store them and they proved a coth, bouncer and play mat. Hotel staff very nice. Good stay for a family. My daughter loved the pool and the indoor paly area.
Excellent value and meals included. Great choice.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Samtobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 28 February 2011
We would like to thank this Trip Advisor Member for your positive comments on their stay. Our aim to please all our customers and ensure that they have a very memorable stay.

We are delighted to hear you enjoyed your stay with us and thank you again for your lovely warm comments, and will share your comments with all the team who do fantastic job and this is one of the many reasons we were voted best family friendly hotel in Ireland. Once again thank you and we hope to welcome you all back soon, please feel free to contact me in advance of your arrival next time.

We certainly look forward to welcoming you back.

Many Thanks
Caroline Papin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kerry
1 review
Reviewed 17 February 2011

We spent one night in the gleneagle hotel, the kids facilities and rooms were lovely fab pool and very friendly staff in the activity centre. The restaurant however is disgraceful, the food was awful, completely tasteless and the staff were not friendly - we had a two course meal included in our stay our waitress insisted that night that our booking included a three course meal so we ordered two starters which were terrible and were charged for them when we checked out. We had the same receptionist for check in/out and she was very rude and unhelpful, left us standing at the desk for ten minutes with two babies and i am heavily pregnant - then rolled her eyes and said sorry i have to go go there are people waiting again - no help offered with our bags! Dont think we will go back but if we did def would eat somewhere else...

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Amyxox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 28 February 2011
We would like to express our disappointment for failing to reach this Trip Advisor Member’s expectations on this occasion. I wish to thank them for there positive comments in relation to the Rooms. the Pool and the Leisure Centre staff, who are indeed very friendly.

I am however a little surprised at having read the negative feedback on the food, and our staff being unfriendly. I have done some research into this customers stay and have spoken to the Receptionist in question. I find it unfair to say that she was rude & unhelpful, this particular Receptionist has worked for this hotel for many years and I personally would add that she has never been rude or unhelpful to anyone and if there was a delay with her attending to these customers it most definitely was not deliberate.

In relation to the Restaurant, I would like to offer a sincere apology for the miscommunication regarding the number of courses included in their “Lidl Break” package, which was a 2 course meal. Had they informed a member of staff or a supervisor in the Restaurant they did not enjoy they’re starter, they would have happily have changed them & offered an alternative.

Our Menus are changed daily and have a choice of at least 4 / 5 Starters & Main Courses every night, and I must add that our food and variety of choices is one of the top points of positive feedback that we receive.

We thank this Trip Advisor member for their comments. We monitor Trip advisor closely and it is a valuable source of customer feedback for us.

We would also like to use this opportunity to encourage any of our guests, who are unhappy with an element of our establishment, to make themselves known to management or our Guest Relations team during their stay. Perhaps we would then be able to address the issue before they depart as we strongly believe that we, here at the Gleneagle we provide an excellent service and value for money.

Many Thanks

Caroline Papin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 February 2011

Stayed in the gleneagle apartments for a friends hen. The rooms are lovely, spotless & spatious. We got a great deal with dinner & lunch included. It really was great value & the food was lovely. It's a short taxi drive into town with great pubs. I would definitely recommend the apartments for a hen or other party venue.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Anne27Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 18 February 2011
We would like to thank this Trip Advisor Member for their positive comments on their recent visit to the Gleneagle River Apartments while attending their friends Hen Party. I remember this group and how lovely everyone was…. What a pleasure it was to have had such a wonderful group of people.

We are delighted to hear you enjoyed your stay in the Apartments and the Hen Party itself was such a success. Thank you again for taking the time to post your feedback always so nice to receive and share with all the Team.

We certainly look forward to welcoming you back soon again and if I can be of any assistance in the future please do not hesitate in contacting me.

Kind Regards
Caroline Papin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
1 review
Reviewed 15 February 2011

I recently stayed in the Gleneagle self catering apartments with a large group. The apartments were lovely. Very modern and clean A home away from home. .Ideal for large groups. Or speaking as a mother of two smalls kids it would also be ideal. It was the little touches that make a lasting impression. In the fridge was milk, lovely brown bread and butter. There was tea and coffee and little cereal boxes. The staff were very friendly and helpful. So all in all I would highly recommend the Gleneagle. The hotel itself was lovely. .I'll be returning again soon.

  • Stayed February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma186621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlenGuestRelations, Guest Relations Manager at Gleneagle Hotel, responded to this review, 18 February 2011
Thank you so much to this Trip Advisor Member for your positive comments on our Gleneagle Riverside Apartments. They are indeed lovely & Homely and the good part is you get the use of the Hotel Facilities and the Residents Entertainment each night. They are very popular with families especially in Summer time with a Fab Kids Club & activities.

We pride ourselves on our service and our aim to please all our customers and ensure that they have a very memorable stay, so happy that you appreciated the little touches also and are delighted to hear you enjoyed your stay with us and thank you again for your lovely comments.

We certainly look forward to welcoming you back in the future.

Many Thanks
Caroline Papin
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 February 2011

We stayed in the Gleneagle Apartments for the weekend on my Hen night, the apartment were lovely, very spacious-they had vey nice touches like milk in the fridge and bread and cereal for breakfast! It was ideal for a group of us. We had dinner in the Restaurant and the food was lovely. The staff went were all very friendly and went out of their way to accommodate us. All the girls said they would go back there again

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAROLINER79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 February 2011

Myself and my husband went away just for one night on the 22 Jan, I stay in at least half dozen Irish hotels a year, ok its your typical Irish grade 3 hotel, (bit dated) but cannot understand what people are complaining about??? Room was very clean, warm, breakfast was very good. We went to Brehon for evening food, but bar area was so boring we came back, had a brillant night in the pub with a live band. They had a lovely surprise in our room, when they heard it was our anniversary. Trust me I am the very first person to complain , but could not fault anything.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tasha75Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gleneagle Hotel

Property: Gleneagle Hotel
Address: Muckross Road, Killarney, Ireland
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 38 Hotels in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Gleneagle Hotel 3*
Number of rooms: 250
Official Description (provided by the hotel):
The Gleneagle is a family owned hotel which has been in business for over fifty years. We continuously strive to improve our hotel and facilities, all the while maintaining a warm welcome for our guests. Our location, overlooking Killarney National Park, inspires us to create memorable and amazing experiences with a level of service and standard of hospitality second to none.The Gleneagle Hotel is Ireland’s leading leisure and entertainment destination. Where else can you find such extensive leisure facilities, world-class entertainment and genuine hospitality without having to step beyond our front door? Like all the great things in life, it’s best to experience it for yourself and with this in mind we hope to welcome you to The Gleneagle Hotel in the near future. ... more   less 
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Also Known As:
Gleneagle Hotel Killarney

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