We stayed here August 8th...I know the date because it was our anniversary night. We were on a tour with 12 other people and our booking had been done many months in advance.
For this romantic evening we got what had to be the smallest room in the hotel in the absolute worst location in this hotel. I could literally brush my teeth and use the toilet at the same time. I have traveled all over Europe, Asia and the South Pacific...this room and the bed was definintely smaller than most. The location of the room was directly over "Scruffy's" bar and from the sound in our room we were directly over the bandstand. We don't drink and wanted a quiet romantic evening to celebrate our marriage. I travel with ear plugs but that didn't help...the bass vibrated the walls and everything in our room. Hotel management needs to spend a night in this room to get the whole effect...they were clueless.
On the bright side we didn't have to put quarters into the bed to get the vibrating bed experience like we did on our honeymoon and the band that was playing was pretty good.
I had asked for flowers in the room thinking they would be put in a vase on the dressing table, side tabel, etc. What I got was a bouquet of roses and lilies thrown on the middle of the bed, no water and no container to put them in. While I appreciate their efforts to even get the flowers, could there have been a little more thought put into this?
I did ask management for a room change and questioned why we in such a poor room and room location. I was told that our room could not be changed because the hotel was full. I asked if they could check with neighboring hotels and was told that was not possible. The hotel clerk told me that our room was the last available and that our group had arrived last (around 7:30 PM) so that was all they had left. By her comments the clerk was very familiar with the room and it's problems. When I questioned why our time of arrival had anything to do with our room location I was politely told that they could do "...nothing and we will see about moving you in the morning." This was very poor treatment since our group's reservations had been made many months in advance and our driver had called hours before to inform the hotel when we would be arriving. It appeared to me that the hotel had overbooked and we were the couple that got stuck in an older, smaller room over the bar that nobody wants.
We were tired travelers that did not get much sleep and spent a very uncomfortable first night in this hotel. I asked the hotel for a refund of that first night's stay. I was told that they could and would not provide a refund. I was told I would have to seek compensation from our tour company. When I argued that the tour company had nothing to do with where the hotel placed me I was told that was their policy and I would have to speak with our tour provider. In other words...we are going to make it such a hassle you won't get a thing.
Lastly, we were moved the next day and did spend our final night in a nice room down a quiet hallway. I do not have fond memories of this hotel...the treatment by management on that first night was shoddy...the "oh well, we can't do anything" is a poor service policy when you, the hotel, has overbooked. Putting someone in a room you know is substandard and hoping they will just take it is a classic and lazy example of poor management and service.
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- Also Known As:
- Killarney Towers Hotel And Leisure Centre
- Towers Killarney
- Killarney Hotel
- Killarney Towers Hotel Ireland