Stayed here as part of a CIE tour (which by the way was fabulous and which I'd recommend without hesitation even though staying at this hotel for 2 nights was part of it). It was the only hotel on the tour that I really disliked. Otherwise, CIE made great choices. But it was all about the room. If we had been put in a quieter room to start with, I'd be writing a much more positive review. We were put in a 1st floor room at the end of the hall directly over one of the adjacent pubs (which I think are actually owned by the hotel - not sure). They had a pretty bad solo guitarist-singer that night. We were actually in the pub drinking a pint before heading up to bed. Then when we got to our room it was as though we were still in the pub. It was unbelievable - the noise. Not just distant music or the loud thump-thump of the bass but surround-sound-like music. The last thing I wanted to do after a day of sight-seeing was turn on a TV but we tried even that to drown out the noise and it didn't do it. We called the front desk and they told us the music usually stopped at around 1:30. 1:30!!!! We had 2 hours to go. They also had the nerve to ask us if we had our windows open - fixing this problem is not as simple as shutting the windows, as they should well know by now from the looks of some of these other reviews. About half an hour later we called again to see if we could move rooms. They had nothing available. We got dressed, went down to check things out, confirmed that there were still only a handful of people in the pub actually "enjoying" the music and then asked the hotel management on staff if there was any way they could get the pub to end the music any earlier than 1:30. There was truly no way you could do anything but sit or lie in your room listening. Even with ear plugs, which we always take when we travel. And pillows smashed up against your ears. I have stayed in lots of noisy hotel rooms in my life but nothing like this. They agreed to compromise - quit at 12:30. We had to call again at 12:45, as the music was still going ... it finally ended, we finally got to sleep.
They moved us to another room the next morning - not only a quieter room set much further back in the hotel (we were at the street in that first room) but also a much larger room w/a larger bathroom and much nicer windows/views. Our first room overlooked the rooftop of the entrance to the pub - it was full of water, wires and a red cowboy hat. It was unsightly. There were no shades on the windows - just heavy dark curtains. So to allow some light in but so as to not have to look out onto the roof, we had covered the lower half of the windows with towels. The second room was much better in all ways. The hotel also provided us with a fresh fruit basket and wine as a form of apology.
So they did what they could. It's just kind of amazing that they spent apparently US$8 million in renovations and didn't think to put any sound-proofing in between that lower pub level and the rooms. Or maybe they did. I have no idea what that would involve.
If you stay here as part of a tour - and most of the guests seemed to be bus tour folks - there's not much you can do I suppose but ask from the outset for a quiet room. The rooms over the "other" pub - the one playing the Irish Music - are much quieter. Or at least the music in that pub ends nightly by 11:30, not 1:30. That seems much more reasonable. I mean, we were on vacation and part of what we were doing was drinking pints in pubs every night. So 11:30 is fine. But 1:30 is not.
If you aren't part of a tour and are booking your own hotel, I would probably look around and see what else Killarney has to offer. That's what I'd do anyway. I mean, I would stay here again if there were no other choice or the price were right and if I were guaranteed a quiet room. Other than the noise (and our cramped first room with the unsightly view), it's a nice hotel. Although all the jars of preserved lemons, etc, which decorate the dining room might be a little off-putting if you've much experience with biology. Some of them look like formaldehyde-preserved shrunken heads. The jars of dried beans were fine, but the lemons were a little creepy. Breakfasts and dinners which were included (at least for us) were fine. For dessert I would recommend trying the vanilla ice cream. They don't have it out w/the buffet - you have to ask for it. The Irish know how to do cream!
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- Also Known As:
- Killarney Towers Hotel And Leisure Centre
- Towers Killarney
- Killarney Hotel
- Killarney Towers Hotel Ireland