Deja Vu - We had the misfortune to stay in Room 159 (the red cowboy hat out the window room!) on September 11, 2008 while travelling with a different tour company. After arriving at the hotel and going to our room, we weren't terribly impressed. It was a very small room with a tiny bathroom and the view out the window was quite unpleasant. We went out for a walk and dinner. Upon our return to the hotel around 9:00, we noticed a sign on the sidewalk advertising live music from 11:30-1:30 in the bar called Scruffy's that was located directly under our room. We immediately went to the front desk and asked for another room as we knew this would be a problem. We were told that the hotel was full and they couldn't give us a different room. At this point, we resignedly returned to our room, got ready for bed, and tried to get a little shut-eye before the music started. I even wrote in my journal "may be worst hotel". Sure enough, promptly at 11:30, we jumped about six inches off the beds when the caterwauling and thumping started. Simon Cowell would tell this singer to get lost. After about 5 minutes of trying to go back to sleep with earplugs and pillows over my head, I got dressed and took my pillow down to the lobby, where I lay down on one of the couches. After about 2 minutes, the desk clerk came over and tapped me on the shoulder and asked what the problem was. After I snarled at her and was asked what room I was in, she offered to let me lie down in the dining room/lounge "where it's quieter". It's strange that the lobby and the dining room are quieter than the guest rooms. I tried to rest in that area for about 15 minutes while a staff member walked in and out 3 times. I finally got so fed up, I went in search of a quieter place and found a couch in front of the leisure centre at the far end of the hotel. I covered myself with towels from their shelves and tried to get some rest (to no avail, with the lights turned on and the beverage machines humming on and off). Finally at 1:25 I walked back to the front lobby where I sat looking at my watch until the manager went into the bar and shut them down. My husband used a different tactic. He'd managed to get some sleep between 10:00 and 11:30, so he decided if you can't beat 'em, join 'em. He went into the bar to listen to the music and informed the hotel manager that his beverages would be courtesy of the hotel (the manager agreed to this). He had one Guinness on the house. His observations of the bar were that there were never more than 20-25 patrons, half of whom seemed to be "groupies" of the band. The next morning I polled the other members of our tour group and found that several of them had been disturbed by the noise and had called the front desk to complain. One other couple had had a problem with water leaking into their room from the one above because someone had over-filled the Jacuzzi tub. The staff merely came in and mopped up the water with some towels. This couple couldn't change rooms either. The rooms that I'm aware of that had problems that night were 159, 259, 151, 161 and 124. There were possibly more. After we told our tour director about the problems, he demanded new rooms for all of us. We were moved to a slightly nicer room overlooking another rooftop but I think it was probably the same one with the loud airconditioner unit outside the window. We shut the window for the night and it didn't bother us nearly as much as the pub had. Other than the free drink which my husband received, we received no apology or compensation. Our entire tour group did receive a free glass of wine with dinner the second night. Whoopee! It seemed unfair to me that people who hadn't heard a thing got rewarded. It's quite obvious from some of the other reviews that I've read, that this hotel is foisting these rooms on tour groups believing they can get away with it. It seems to me that the comfort of travellers should be more important than the paltry amount of money they are making in Scruffy's. The hilarious part is that the posted charge on the door for room 159 is 218 Euro per person per night. We took pictures of this post. We will be requesting a full night's refund for this hotel room through our tour company.
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