we booked a room over the phone with neptunes one week before arriving.. spoke to two different staff and gave visa card details.. arrived on the day to be told they had no record of us or our booking.... and had no available rooms on the night.. guy behind desk also said it was the third time it had happened that day... no apology or any consession was given just a VERY vague list of possible other hostels in kilarney...
found they didn't care about the fact we were stuck with no where to stay.
- Official Description (provided by the hotel):
- Cheap, Cheerful, Clean and Green!! Low prices, friendly and knowledgable staff, all the amenities you could ask for, free breakfast, free internet/wi-fi, satellite TV, clean and secure, and now as green as the landscape around us. We have recently received a Silver rating from Green tourism, an organization dedicated to reducing our impact on the environment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld, Odigeo and Booking.com so you can book your Neptunes Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.