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“A bar restaurant experience best avoided” 1 of 5 bubbles
Review of The Brehon

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The Brehon
Ranked #6 of 39 Hotels in Killarney
Certificate of Excellence
GreenLeadersGold level
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A bar restaurant experience best avoided”
1 of 5 bubbles Reviewed 12 March 2014 via mobile

We visited the Bar in the brehon for a family lunch over Christmas. While we had to wait for a table to accommodate the group, four adults, three kids that was not a problem. The service was of a surprisingly poor standard for a killarney hotel, waited ages for service, when the waitress eventually arrived she hadn't a clue. Drinks arrived in a bitty manner. We waited 40 minutes for any food to arrive, when it did, it came in stops and starts. So much so I had to remind the waitress that the last dish, a steak sandwich had not arrived - even though everyone else had finished. When it arrived it was so over cooked that it was inedible. I sent it back and when it arrived back out it was cold and no better.
As I went to pay the cashier she did everything bar ask me how the experience was (she had a good idea). Regardless, I said the the entire experience was disappointing. She did not charge for the steak sandwich which was little consolation considering how much of a let down the entire experience was. I will never return to the brehon, there are so many far superior restaurants and hotel dining experiences available in Killarney.

Stayed December 2013, travelled with family
Helpful?
4 Thank Dalyhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBrehonTeam, General Manager at The Brehon, responded to this review, 14 March 2014
Dear Dalyhols,

It is with great disappointment that I read your recent review on Tripadvisor and I am truly sorry to hear of your experience when you visited The Brehon Bar with your family at Christmas. I want to sincerely apologise for the level of service you received which is no way reflective of the standards which we strive to provide to our guests. I have shared your feedback with our team and can assure you that we will use your feedback in a constructive manner. We work hard at ensuring all of our staff are trained to provide the highest possible standards to our guests and it is a huge disappointment to all of us here at The Brehon that we have failed in providing this for you. We welcome all feedback both positive and negative as it helps us to highlight when we are getting things right and indeed when we fall well below par. I would really like you to return to The Brehon and give us the opportunity to show you that this was not the normal experience of our guests who visit The Brehon Bar. I would appreciate if you would contact me to discuss further on 064 6630700.

I look forward to hearing from you.

Yours sincerely,
Brian Bowler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,069 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
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English first
Limerick, Ireland
1 review
5 of 5 bubbles Reviewed 12 March 2014

one of my favourite hotels of all time. I always visit here when in Killarney. A very luxurious hotel yet reasonably priced. Spacious, comfortable, relaxing and excellent staff. Decided to stay here for a night recently and was everything I expected, efficient and friendly reception, beautiful well-kept rooms and excellent housekeeping. The breakfast was devine, high quality food and great choice. The angsana spa in the hotel is out of this world. I would highly recommend this hotel to anyone planning to stay or visit Killarney.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jennifer m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBrehonTeam, Manager at The Brehon, responded to this review, 14 March 2014
Dear Jennifer,

Thank you for taking the time to write your lovely review. We are delighted with your feedback and that you enjoyed your stay with us. Everyone in the Angsana Spa in particular are thrilled with your review, thank you.

We look forward to seeing you again soon.

Yours sincerely,
Lorraine Salmon
Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 March 2014

Great staff, v helpful , lovely food, excellent facilities , warm, relaxing atmosphere . The smells were delicious in the foyer. Thsnk you all the staff .perfect location for concert. Loved all the little touches in our room. Overall Killarney and this hotel , I'll be back again really soon. X

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nellie2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBrehonTeam, Manager at The Brehon, responded to this review, 14 March 2014
Dear Nellie,

Thank you for your lovely review. It is great to hear you had such a good stay with us and we do look forward to seeing you back again soon.

Yours sincerely,
Lorraine Salmon
Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

I came here with my daughter for three nights! Fantastic meal, service second to none! Warm welcome on arrival. Staff most courteous. Spa was really good, had a lovely massage- relaxing, definitely worth it, one of the best I've ever had! The reception area is so cosy with its lovely fires and couches. Nice to balm out and read the paper. We had afternoon tea and it was simply delicious! Would definitely recommend. The bar food and wine is excellent also. There are lovely walks near the lake across the road and beautiful views of the mountains! Great location as you can walk into town in no time!

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emza14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBrehonTeam, Manager at The Brehon, responded to this review, 14 March 2014
Dear Emza14,

Thank you for taking the time to share your experience of The Brehon. We are thrilled you and your daughter had such a good time during your stay and thank you for your feedback.

We look forward to seeing you again soon.

Yours sincerely,
Lorraine Salmon
Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallaght, Ireland
1 review
5 of 5 bubbles Reviewed 10 March 2014

Amazing stay from start to finish. Staff in both hotel and angsana spa were always so nice and helpful and always had a smile on their faces. Such amazing views from the room. Couldn't have asked to wake up to a better view. Not my first visit and definitely not my last.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emma O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBrehonTeam, Manager at The Brehon, responded to this review, 14 March 2014
Dear Emma,
Thank you for your wonderful review. We look forward to seeing you again soon.
Yours sincerely,
Lorraine Salmon
Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 9 March 2014

Stayed here recently for two nights what a fantastic hotel from the moment we checked i n we were treated so special Linda on reception was one of the most efficient and warm welcoming person I have met in a long time to be fair all the staff were we ate the two nights in the hotel the food was amazing overall fabulous hotel thanks so much to all concerned

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hellsbells056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBrehonTeam, Manager at The Brehon, responded to this review, 11 March 2014
Dear Snoopy036,

Thank you so much for sharing your experience of The Brehon. We are delighted to see you enjoyed your stay with us so much. I have passed your comments to all our staff and they are equally thrilled.

We look forward to seeing you back in The Brehon again soon.

Kind regards,
Lorraine Salmon
Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tipperary, Ireland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

The hotel itself is luxurious. The foyer was very spacious and comfortable to sit and spend some time. The rooms offered that little bit extra comfort for a value break. The staff were very friendly,helpful and very efficient. The meals were top class in both the diningroom and in the bar. The Spa facility was amazing and added that bit of extra luxury to our break. A 2 day break in The Brehon was as beneficial as a weeks break elswhere. We enjoyed The Brehon so much we have already recommended it to friends. 10/10

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank ThomasandKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBrehonTeam, Manager at The Brehon, responded to this review, 11 March 2014
Dear Thomas and Kate,

Thank you so much for your wonderful review. I have passed your comments to all our staff. Thank you in particular for you lovely comments on our staff, food and spa.

We do hope to see you back again soon and we look forward to seeing you.

Yours sincerely,
Lorraine Salmon
Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Brehon

Property: The Brehon
Address: Muckross Road, Killarney, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Kerry > Killarney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Killarney
#3 Spa Hotel in Killarney
#5 Luxury Hotel in Killarney
#8 Business Hotel in Killarney
#11 Romantic Hotel in Killarney
#20 Family Hotel in Killarney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Brehon 4*
Number of rooms: 123
Official Description (provided by the hotel):
The Brehon is a luxurious hotel of unique grace and elegance set amidst Killarney’s breathtaking landscape. Each guestroom and suite reflects a contemporary blend of beauty, style and space. The Brehon also offers visitors a chance to relax and unwind in the Angsana Spa, the European flagship of the famous Thai celebrity haunt The Banyan Tree. The experienced Thai therapists offer a range of holistic spa treatments and massages to refresh and revitalise the spirit, mind and physical being. All treatments carried out in the Angsana Spa are 100% authentic Thai and use only natural ingredients. ... more   less 
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Also Known As:
The Brehon Hotel Killarney
Brehon Hotel Killarney

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