When we checked in we were shown an executive room in an effort to entice us to upgrade our superior room which we declined. We had been traveling all day and left right after check in to get dinner. Upon return we noticed that our room smelled of cigarette smoke and asked to change rooms. We were told that there were none available and the night manager argued with us stating that it was impossible that we smelled smoke as the hotel had a no smoking policy. She offered to come up to check it herself but also said she was a smoker so that was a ridiculous offer. And it makes me wonder where she smokes while on duty at night if their non-smoking policy is so strict? It was late at that point so we stayed the night here anyway with the window open which was a disaster as the hotel faces a busy street so we got no sleep. Breakfast was a fiasco. The dining room is far too small to accommodate the guests who literally bump chairs and elbows The dining room attendant was very kind but she was the only one to take all the orders and bring coffee and food. I would suggest hiring another person to help but there literally would not have been enough room for one more person to work. When we checked out the day manager inquired about our early checkout. He offered several reasons why the room may have smelled like smoke and said that the hotel had been fully booked the night before but gave some strange nonsensical story about how their website shows they have rooms available even when they are fully booked in case someone wants to change their room category. The only good thing I can say is that the location of the hotel is excellent and our handicapped (not requested and not user friendly for tall people) bathroom seemed to have a heated floor. We went to the International Hotel and had a wonderful stay. I would recommend booking there over the Fairview as the accommodation and staff were far better for the same rate.
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- Also Known As:
- The Fairview Hotel Killarney