I have stayed in this hotel,when it was the quality hotel,for the last 7 years with my husband and 4 children,it was always a great experience hence the fact we returned every year but after this year's experience never again will I stay at the 'new' hotel killarney. We didn't check in til after 5 our allocated suite wasn't ready, when they found another one for us the travel Cot,that I requested when booking and requested again over the phone 2 days before arrival to confirm booking,wasn't in the room, after ringing reception several times when I eventually got a reply I was told it would be straight up,when I checked out 2 mornings later it still hadn't arrived, I just kept my little girl in the double bed with me and my husband. The fridge was leaking water. We stayed for 2 nights and housekeeping made up the room after our first night yet by the following morning our toilet roll was gone,we only got one roll for 5 people, and when I was having a shower I realised all the body wash was gone. As for the breakfast the lovely hash browns that my son raved about from one year 2 the next were replaced by shriveled up triangles of tasteless cardboard, the orange juice that came out of what was supposed to be a fruice dispenser was like dirty water on the first morning of our stay but on the second morning it was proper fruice orange juice, so obviously it was watered down beyond recognition on our first morning. I truly am very disappointed as were all my family because we have stayed here every year for our family holidays but I can honestly say NEVER AGAIN
- Official Description (provided by the hotel):
- Hotel Killarney offers a variety of Killarney accommodation options to suit guests looking for a leisure or activity break in Killarney, Kerry or the South West of Ireland. Our bedrooms are both well equipped and spacious with a light and uncluttered design. Hotel Killarney's family-friendly suites are spacious and comfortable – perfect for a family of two adults and up to three children sharing. ... more less
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