Can't understand the negative reviews. We have stayed at Croan Cottages for the last two years and have booked again for next year. The cottages are absolutely immaculate, set in lovely surroundings. The owners live on site and are easily accessible and very helpful. Francis even opened the bottle of wine for us when we couldn't open it! Everything is set out clearly on the web site and in the Information File in the cottage. Meals can be supplied which are very tasty but a bit pricey. Worth it though after a long journey.