Where to start....we booked weeks ago for 7 people for a surprise for a friends 30th on Sat 2nd June. Confirmed booking ourselves last Tuesday, Rafters confirmed again on Wednesday - so no problem we thought. We were wrong! They had double booked - ringing on Thursday evening to advise the problem but saying they had arranged alternative 'suitable accommodation', apologising stating the accommodation was €30 and he would provide breakfast for us no problem up until 1.30pm. The manager Damien promised to meet us and walk us down to the accommodation himself.
He was not in work on the Sat so didn't do this. The accommodation was disgusting - imagine an unclean old folk’s home with cobwebs etc. To top it off he then charged us for the breakfast he had offered. When approached about this he claimed never to have said anything of the sort and refused to talk to the organiser who was being very polite to him considering the situation.
Customer service was non-existing with Damien claiming that 80% of accommodations in Kilkenny overbook and it was our hard luck. Incompetent is a compliment for this man.
Having previously staying in Kilkenny on more than one occasion I would recommend anyone to visit the city but stay anywhere but here.
One star is too good a rating for this establishment.More