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Kilkenny Ormonde Hotel
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Reviews (1,799)
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856
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All reviewsormond hotelleisure centrecar parkcentral locationthe heart of the citylovely hotelsaturday nightbars and restaurantslast weekendkids clubenjoyable staychecking outbar foodwould highly recommend this hotelfamily roomgreat weekendafternoon tea
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1,570 - 1,575 of 1,799 reviews
Reviewed 3 April 2011

What a lovely hotel, great location in Kilkenny. Breakfast v nice, room service yummy and dinner. all v fresh, rooms/lobby done up quite recently.

  • Stayed: April 2011
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Thank megfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colinahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 23 April 2011

Dear Megfi,

Thank you for posting your review of our hotel on Tripadvisor.com.

I'm delighted that you enjoyed your stay, our facilities and location.

I look forward to welcoming you back to the Ormonde soon.

Yours in Service,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2011

My husband, sister and mom stayed at the Kilkenny Ormonde during our recent trip for 2 days. It has a "big city hotel" feel to it, a large modern building with highly polished floors and a somewhat formal tone. We were not disappointed at all--the rooms were large and very clean, the service was prompt and efficient, continental breakfast every morning was ample. The location is literally across the street from Kilkenny castle. There is an amazing fitness center complete with pool and jacuzzi in the basement. A bar and dining room provide you with eating options and live music almost every night that was so-so (we came to Ireland from AMerica and the type of music playing was American country!). Hi-speed internet access is available in the lobby via computer, but there is a fee that I thought was tacky. My one problem with the hotel was parking, there is a lot across the very narrow streets but you have to pay 5 Euro per night. Overall, a very good experience.

  • Stayed: March 2011, travelled as a couple
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Thank C0ll33n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colinahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 26 March 2011

Dear C0ll33n,

Thank you for posting your review of our hotel. I'm delighted you enjoyed your stay and our facilities.

For future reference we have complimentary WIFI throughout the ground floor and complimentary fixed line broadband in all our bedrooms.

Kilkenny is a wonderful place for a short break and I look forward to welcoming you back to the Ormonde soon.

Yours in Service,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
onde Hotel

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Reviewed 22 March 2011

Stayed here for a special occasion... my Sisters Birthday.. We were a party of 5 to include my mother... Had stayed here when the Hotel had opened and it was really special and definitely 4 star and we stayed here again based on this original stay.. This visit was dreadful..mediocre facilities, bad service, really bad quality breakfast.. with cheap and nasty products. Will not recomment ever or will not stay again in this place. Unfortunately, it has a great location within the city of Kilkenny, which is ifs only saving grace

  • Stayed: March 2011, travelled with family
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1  Thank Brenda64wexford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colinahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 26 March 2011

Dear Brenda64,

Thank you for posting your review of our hotel on Tripadvisor and for taking the time to email me also.

As I have already made contact with you personally regarding your experience, I will not go into detail other than to reiterate my sincere apologies to you and your family for our shortcomings last weekend.

I hope that you can see fit to return so that I can extend you every courtesy as promised.

Yours in Service,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel

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Reviewed 20 March 2011

This is our 3rd time staying at this hotel. We are always greeted by friendly reception staff, the food is fabulous, the Kids Club is a Godsend. It is in the middle of Kilkenny and as we were here for the Parade this year the atmosphere was brilliant. We wouldn't stay anywhere else we we visit this wonderful city

  • Stayed: March 2011, travelled with family
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Thank gary046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colinahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 23 April 2011

Dear gary046,

Thank you once again for your kind comments and I look forward to welcoming you and your family back for many years to come.

Yours in Service,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2011

Went to Kilkenny for a weekend break. Booked this hotel based on the internet review's. Was somewhat disappointed. When we arrived the girl at reception never told us about the car park charge. The bedroom was lovely. We had requested a room in a quiet area with the online booking. But we got a room looking on to the car park. room number 237 we were awoken late at night by revellers in the local bars i would say, Also young girls in rooms next to us in 234 /235 /236 came back drunk at 2.30 am shouting & going from one room to the other banging doors. Having their own little party. Had to ring reception to sort it out. We are by no means fussy customer's and dont complain unless things get out of hand. We had to put up with these girls for the 2 nights that we stayed.On the other hand the food at the Ormonde was ok & i must say that the Turkish waiter in O Briens bar was exceptional in every way & the most polite and helpful we have ever met. I hope he is well appreciated by the management at the Ormonde. As we checked out we were never asked by reception lady if we enjoyed our stay. So just to say that we will have reservations about staying at the Ormonde when going to Kilkenny again

  • Stayed: March 2011, travelled as a couple
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Thank fjenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colinahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 26 March 2011

Dear Fjenn,

Thank you for taking th etime to post your review of our hotel on Tripadvisor.com.

I'm really disappointed that you were disturbed by some of our other guests and that your concern was not handled well by our team. Please accept my sincere apologies for any upset or inconvenience that was caused.

On a more positive note, I appreciate your kind comments about our food and in particular TK, one of our waiters in O'Reilly's Bar. He is a fine employee and we recognise that fact.

I'm sorry that you would have reservations about returning, however, I can assure you that your experience is not the norm here and I hope to welcome you back to Kilkenny and the Ormonde again. Please contact me personally so that I can extend you every courtesy.

Yours in Service,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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