On arrival we were greeted with a guest wanting to speak to a manager because he was after getting the worst steak he had ever eaten, we gave this the benefit of doubt as we just wanted pizzas, we got these delivered to our room & they looked like something which had come out of a crematorium! very dissappointing, we wanted to watch the prepaid tv which was listed in the room manual, when we inquired about this we were told that reception didnt know anything about this & that it was another company who had installed it & he knew nothing about it! water listed as being in the room as it was SUPPOSE TO BE 4 STAR! & no water available, no details in the room about what facilities were available in their spa, i could go on....
From a very dissappointed newly married couple!
- Official Description (provided by the hotel):
- In heart of Kilkenny; stands proudly in the shadows of Kilkenny Castle; beautiful rooms designed/decorated to the highest standard. ... more less
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