On arrival we were met at reception by a very friendly receptionist. Foyer looked nice and inviting. Drinks machine on the floor beside lifts, which is a great facility to have.
Went to our standard room to find it dull and old fashioned. Then we noticed that some of our towels were stained, one even had something brown and sticky on it. We phoned for replacements and received them very quickly, but we never had a full set of towels after that, there was always something missing. The bed throws also had stains on them which was a bit off putting. Toiletries were very limited. Given very little toilet paper, ran out on last day!
Very noisy corridors. Woken up continuously with banging doors. In the morning the cleaning staff themselves were contributing significantly to this! Kept awake all night due to wedding the second night.
Breakfast was very poor. No porridge, no soya milk, pastries were limited, stodgy and tastless. Marmalade was homemade and had no jelly, it was all rind, and the homemade jam was so runny I had to pour it onto my toast, but it subsequently slid off. Ended up eating a fry which I didn't want. We had trouble getting served for our tea/coffee/toast, staff and manager kept ignoring us, had to stand in middle of floor trying to get someone's attention. We went out for breakfast after that even though we had paid for B&B.
The pool and leisure centre was very nice and enjoyable. We had no problems here, except having to buy a swim hat, rather than borrow one.
The problem is that we were expecting a 4 star hotel, with 4 star standards. Its all about expectations.
- Official Description (provided by the hotel):
- In heart of Kilkenny; stands proudly in the shadows of Kilkenny Castle; beautiful rooms designed/decorated to the highest standard. ... more less
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