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“Great location”

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Kilkenny Ormonde Hotel
Ranked #10 of 18 Hotels in Kilkenny
Certificate of Excellence
Delgany, Ireland
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great location”
Reviewed 27 May 2014 via mobile

Perfect spot to enjoy a trip to Kilkenny- across rd from castle, in the heart of all the dining and shops.
Rooms are nice but not over the top. Just the norm decor, size etc. Great facilities! Reasonably priced spa for added luxuries if that's what you're after.
Recommend!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fairy087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColinRAhern, General Manager at Kilkenny Ormonde Hotel, responded to this review, 29 May 2014
Dear fairy087,

Thank you for the very nice review and I'm delighted that you enjoyed your stay in Kilkenny.

Yours in Service,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,651 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (232)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Canberra, Australia
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 May 2014 via mobile

Great location within easy walking distance from everything in town. The rooms are a good size and clean and comfortable. Breakfast was very good. You can park in the multi story carpark across the street and then get it validated so it only costs 5 Euros a night. Nice hotel.

Stayed May 2014, travelled with friends
Helpful?
Thank Giraffeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColinRAhern, General Manager at Kilkenny Ormonde Hotel, responded to this review, 29 May 2014
Dear Giraffeman,

I'm really glad that you enjoyed your stay and your time in Kilkenny. Thank you for the lovely review and recommendation.

Kind regards,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 May 2014

Very comfortable, centrally located hotel. We stayed here on the way from Kerry to Dublin on a Saturday night over Bank Holiday weekend and friends told us about the wild Saturday nights in Kilkenny - since we were traveling from the states and had missed the significance of the Bank Holiday weekend, we didn't know whether or not our Irish friends were making up stories. It turns out they were not - the hotel was sold out between multiple communion parties, hen parties, and other groups staying at the hotel while we were there but the hotel staff and the staff in the various restaurants handled them all smoothly. If you don't want to eat in the hotel, there are a number of other options very close by.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dotties_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColinRAhern, General Manager at Kilkenny Ormonde Hotel, responded to this review, 26 May 2014
Dear Dotties_mom,

Thank you for your very kind review and I'm delighted to read that you enjoyed a lively night in Kilkenny and the Ormonde Hotel. Thank you for the recommendation.

Kind Regards,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 May 2014 via mobile

Located right in the heart of the city within walking distance of all hotspots. Room was very comfortable & had a really nice meal in the restaurant. The hotel was totally overheated however..our party all agreed it way too warm,uncomfortably so from the rooms to the dining suite. Couldn't get over the rudeness of the front desk manager,unfortunately had her at check in & out. No welcome,no info on hotel,no smile..acted like we were a total inconvenience just by checking in & out. Very poor representative of the hotel. Remember guys first impressions count!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pinkymalinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColinRAhern, General Manager at Kilkenny Ormonde Hotel, responded to this review, 29 May 2014
Dear pinkymalinki,

Thank you for your review of our Hotel. As you are aware, I responded to the comment card you completed last week and may I take this opportunity to apologise once again for the inconvenience caused to you and your party on this occasion.

Yours in Service

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleasanton, California
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 May 2014

When we travel, we prefer to stay in local apartments but when visiting Kilkenny, the options were poor. Then I found this hotel. The location was perfect, the room spacious, clean, comfortable and the staff was helpful and kind.

The town is charming, Kiljenny Castle is fabulous but keep in mind, the town closes irs doors at 6pm! Only a couple restaurants stay open until 9. Since we are night owls, it wasn't good for us ... Luckily the hotel was very nice.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jilldenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColinRAhern, General Manager at Kilkenny Ormonde Hotel, responded to this review, 21 May 2014
Dear jilldenton,

Thank you for your very kind review of our Hotel. I'm delighted that you had a good time with us.

Kind regards,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 May 2014

We recently booked a Communion dinner for our daughter in the hotel on May 9th .I cannot speak highly enough of the experience we had. Right from first contact the staff were very helpful. We have 2 children with autism and they are very fussy eaters,this was catered for without any problems at all . When my daughter refused to eat the specially prepared pasta dish, a plate of chips was provided.The added touch of personalised menus and a gift for our daughter is a great idea.
The food and service was fantastic.

I would recommend The Ormonde to anyone looking for somewhere to go for an event.

  • Stayed May 2014, travelled with family
    • Service
Helpful?
1 Thank spikeedooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColinRAhern, General Manager at Kilkenny Ormonde Hotel, responded to this review, 21 May 2014
Dear spikeedooks,

Thank you for your lovely review and I'm really glad that you and your family enjoyed your recent lunch here. I hope to welcome you back again soon.

Yours in Service,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mooresville, North Carolina
Level Contributor
285 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 19 May 2014

We booked this hotel based on location, pictures, and largely favorable reviews on TripAdvisor. The negative reviews seemed minor and inconsistent, & reviews on other web sites & ratings seemed to point to this hotel being a solid, if not upscale choice. However, it seems the sorts of things that were in the more negative reviews can happen here, so I think its somewhat luck-of-the-draw. Please read the whole review, as I broke it into bad then good.

The first thing we noticed about our room was the horrible view...onto the roof, facing a bunch of HVAC equipment. In a situation like this, they should just put up a screen, let you look sideways for what little view you have, & call it a day. The next thing we found was trash under the bed, and then the sorts of things people mention about the bathrooms...mold, a little beat up, & so on. Our first night, we found out there was a wedding going on, so we got to hear pounding dance music and noise until very late. They should not have put a family with small children right above where that was going on. Also, the wi-fi barely reached into the room, despite being on the 2nd floor right over the lobby. They need to add more repeaters or look at boosting the signal strength. Finally, the temperature in the room is centrally-controlled, & was too hot given the pleasant weather there at the time. For a hotel of this caliber, there should be individual thermostats in each room. Oh...and one time when we went to the elevator, we saw trash on the floor, and a cleaning person walk right by it without picking it up. Right in front of us.

So...it seems the majority of the problems here stem from poor management/performance of the cleaning staff. That is the primary area the hotel's management needs to focus on. If they continue on the current path, I would say this is a 3.5 star hotel becoming a 3 or 2.5 star. Why did I rate it 4 stars? The good news...

When we complained to the front desk about our issues, they seemed truly shocked & concerned, & upgraded us to a nice, huge family suite w/o any of the problems of the other room. There was no change in room rate, & they even waived the parking fee. They also helped us with some other concierge-type things, and were truly professional, courteous, and effective. They made the situation right & then some. Given how all the other aspects of the hotel were very nice, I can't give them a bad review based on our initial issues since they were handled to our satisfaction.

One final tip...they limit the times kids can use the pool, & rubber swim caps are required, so you'll either need to bring or buy them.

In summary, I would recommend the hotel, but be prepared to spot check your room at check-in & bring any concerns to the front desk. It seems some people have a perfect experience, while others may draw a short straw occasionally. But I believe the hotel will address any issues & you'll leave happy.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saibot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColinRAhern, General Manager at Kilkenny Ormonde Hotel, responded to this review, 21 May 2014
Dear saibot,

Thank you for your very detailed review of our Hotel on TripAdvisor.com.

Whilst I'm glad that you enjoyed your stay with us, in general, I have taken note of all your constructive comments and I assure you that I will address them with my team here this week. I am truly sorry for the poor first impression we may have given you of our Hotel and Kilkenny.

I do hope that you get the opportunity to return to us in the future and I look forward to welcoming you personally so that I may extend you every courtesy.

Yours in Service,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kilkenny Ormonde Hotel

Property: Kilkenny Ormonde Hotel
Address: Ormonde Street, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 18 Hotels in Kilkenny
Price Range (Based on Average Rates): £
Hotel Class:4 star — Kilkenny Ormonde Hotel 4*
Number of rooms: 118
Official Description (provided by the hotel):
In heart of Kilkenny; stands proudly in the shadows of Kilkenny Castle; beautiful rooms designed/decorated to the highest standard. ... more   less 
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