Perfect place to stay in Kilkenny! Why? Where do I start? OK Staff: calm, accurate and efficient personal service with a smile that far exceeded my expectations. Food: not your typical pub food so much better. During my stay I had both the Coq au Vin and the Braised Beef Casserole both were Excellent in presentation and taste. Location: minutes from sights, pubs, shopping and parks. Facilities: lovely,refreshing pool, children 's pool, steam room, sauna and Whirlpool, excellent gym area and great spa. A special treat for parents is the Kid's Club that has tons of
activities for the little ones.
One factor that makes this hotel stand out above the rest is the Staff. During my stay, I had the misfortune to spill boiling hot water on my arm. After a call to the desk, the Restaurant Manager,
Andrew Murphy, was at my door in minutes with a first aid kit. Because of the quick attention, I am most happy to state that this did not turn into a 2nd or even a1st degree burn.
The desk staff went beyond the norm and exhibited true hospitality. Even when run off his feet in the restaurant due to a large tour group, the waiter when he came to me gave wonderful service and saw to my every need and made my meal extra nice.
Thank you for providing a special memory!!!!
- Official Description (provided by the hotel):
- In heart of Kilkenny; stands proudly in the shadows of Kilkenny Castle; beautiful rooms designed/decorated to the highest standard. ... more less
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