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“Perfect location”

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Kilkenny Ormonde Hotel
Ranked #10 of 18 Hotels in Kilkenny
Certificate of Excellence
dublin
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Perfect location”
4 of 5 bubbles Reviewed 4 September 2009

Just back from a three night stay in Kilkenny and we had a lovely time. The room was big and perfect for the four of us. The food in the resturants was of high standards. Tired the spa and it was also really enjoyable. My two young children really enjoyed the kids club. my only gripe would be the times of the kids club(during the day we were out and about and would use the club in the early evening) and the childrens use of the swimming pool both closed quite early as a result we were back to the bedroom quite early. I would go back

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coldars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,601 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dublin
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 21 August 2009

Stayed here with a hen party, and i know hotels generally dont have a great lot of time for hens but this place was ridiculous! First they had no rooms ready when we arrived and after being told to wait in the foyer they completely forgot aout us and started to check others in before us! The rooms are very small and lets just say the view left alot to be desired! The staff were not all useless but the majority of those we dealt with, looked miserable and not very friendly at all. I wont be going back here. The car park isnt even with the hotel, its a city centre one so dont leave any valuables there. You wont feel safe leaving the car!

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trina414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kildare i
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 20 August 2009

We have just returned home from a three nite stay in this hotel it was a nightmare ...firstly when i went to book over the phone there was nobody in reservations to take my call so i was told that somebody would contact me within 15 mins but 2 hrs later still no phone call anyway i managed to make a booking .We arrived on Sunday 16th of August really looking forward to our 4 star hotel but unfortunately we never came across 4 star quality ...rooms were average ,breakfast was average and the restaurant o reillys steakhouse was an absolute disgrace ,We had a dreadful meal from start to finish on the Sunday night and the same again but worse on the Tuesday night we were actually served our main course before our starters and our warm brownies with ice cream were frozen brownies with ice cream need i say anymore ...even on checkout we had hassle there was an error on our bill we were been overcharged and it took three different members of staff to sort the problem out .I will never be returning to this hotel it was a faulty towers experience in a so called 4 STAR hotel .

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thebuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 August 2009

I stayed in the Ormande last weekend and am stunned by the earlier reviews. We had stayed in 3 hotels over the course of a week, ending in Kilkenny and this hotel was the best out of the 3. We had a quiet room away from noise. I did request this as I am pregnant and have a 5 yr old so go to bed early. I am very fussy but had no issues at all with the hotel. I found the staff to be extremely nice and helpfull. The restaurant was run very efficently and the food was great. We had about a 5 min wait for breakfast one morning but that was it. We were on a Supervalu breakaway deal and found it be great value. The only quibble was the heat in the room. I was on the 3rd floor and no breeze came in. I requested a fan the next day and one was delivered to my room. Problem solved. Also one thing to note. If you want to book spa treatments in KO, do so a couple of weeks in advance. They were totally booked up for the weekend we were there. With regard to Internet, we were given a cable to pulg in laptop and the speed was good. I will definitely visit this hotel again!

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dizer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roscommon
1 review
3 of 5 bubbles Reviewed 13 August 2009

this hotel definately did not stand upto a 4* hotel. we were woken in the early hours of the morning with noise outside and closing the windows didnt help as they were coming off the hinges, not very child proof when u have a 4 yr. old with you. the breakfast left nothing to be desired it seems the leftovers are brought forward to the following morning! the proof was in the sausages. we had dinner in the steak house restraunt as part of our supervalu break deal which was very poor. the fresh fruit dessert in which my husband ordered looked as if someone had been eating at it previously with teeth marks in the apple. overall the worst hotel break of my life. very dissapointed and we wonder why people opt to go abroad.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emilyRoscommon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
1 review
1 of 5 bubbles Reviewed 3 August 2009

Arrived at 1600, no rooms ready so had to wait for over half an hour for a room. When we were eventually given a room it had another person's belongings in it, when I brought this to the receptionist's attention she simply asked if the room was clean!!

We were then allocated a room and had the worst sleep ever because of the drunks in Kilkenny fighting outside our window at 4am. We were on the second floor but the sound proofing is non-existent due to the catches on the windows all being damaged.

We slept so badly that we decided to order breakfast to the room the following morning. The wrong breakfast arrived with a very hassled porter who then gruffly ordered me to hold the door open for him whilst he tried to locate our breakfast! He arrived about 5 minutes later with our breakfast, minus the cereal that we ordered!

We then went for dinner that night in the hotel and my wife actually found a long piece of metal in her dessert, we complained and the waiter only offered us a free drink, that was it.

We then proceeded to have another sleepless night whilst the drunks outside the window actually howled all night.

When you arrive for breakfast in the morning your told to wait out in the lobby until a place is ready, there's signs up saying you may have a 40min wait.

This hotel is meant to be a 4 star hotel but it's more reminiscent of Fawlty Towers.

We later found a complimentary bottle of wine in our room with a note saying 'Please EXCEPT this bottle of wine.....'...spelling obviously also not a strong point.

To top things off tourists during the day have to step over the traces of vomit on the street in Kilkenny from the night before.

The hotel also boasts WIFI but in reality the signal in the rooms is so weak that you have to use it in the lobby.

AVOID THIS HOTEL!!!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wtrodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ottawa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 16 July 2009

This stay was part of a Globus tour .The hotel is located within walking minutes of the main attractions of Kilkenny . Its excellent location allows you to see all the sites without the need for public transpo or a car/taxi .

The hotel is modern in design yet blends in with the surrounding neighborhood

The lobby is large ,attractive ,well illuminated and functional .The bar has very large comfortable leather sofas, It is large ,bright ,airy and is competently staffed .A good selection of spirits are available .The front desk at check in time was staffed by very friendly and helpful ladies who were quite eager in directing us to the sites of the city .

The room was large .It had a flat screen TV with enough channels to satisfy
everyone .The bathroom had a shower /tub combo .Good water pressure .Good lighting .
The bed and pillows were very comfortable . The windows opened to the outside .
Lots of outlets to recharge cameras, laptops, etc,

The dinner at the hotel restaurant was served by very friendly young waiters who ensured that all of us were properly cared for with a smile .The restaurant was full to capacity so they were very busy but they kept their heads about them and everything went smoothly . The waiters well organized and kept their orders straight . The food was appetizing and expertly prepared .
No one had a complaint about the service .We all enjoyed the staff .
The breakfast was adequate and satisfying .It consisted of a good variety of the usual breakfast selections .I am sure that if something was missing that you wanted you would only need to ask to see if it was available .

The internet room rate was averaging 95USD per night at the time of our stay and this was within the parameters of expectancy for the services offered by this category of hotel .
Thus the value was consistent with the service .

The staff on duty during our stay were excellent .Any problems experienced by our group were immediately attended to I was told .The manager Mr Walsh runs an efficient hotel .If was to return to Ireland I would use this hotel again

  • Stayed June 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beavertails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kilkenny Ormonde Hotel

Property: Kilkenny Ormonde Hotel
Address: Ormonde Street, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 18 Hotels in Kilkenny
Price Range (Based on Average Rates): £
Hotel Class:4 star — Kilkenny Ormonde Hotel 4*
Number of rooms: 118
Official Description (provided by the hotel):
In heart of Kilkenny; stands proudly in the shadows of Kilkenny Castle; beautiful rooms designed/decorated to the highest standard. ... more   less 
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