I have stayed in many hotels in my time but the staff at reception here have got to be the worst. They were rude and unhelpful from the moment we landed until check out!.
I stayed 2 nights with a small group and I was the main point of contact for the booking so had to ring them on a few occasions to arrange rooms etc. They appeared pleasant on the phone however face to face was another story –they spent most of their time chatting amongst themselves while we were waiting to check in and then it seemed we were an inconvenience to them when they eventually decided to check us in !!!! they barked answers to any questions we had and barely made eye contact.
Most unhelpful staff ever!!! We ate dinner in the restaurant which was nice and were in the residents bar over the 2 nights and were pleasantly surprised by the friendly staff in both areas there so it’s a shame the reception staff were such a let down.
On check out I had paid by credit card but they said they would invoice me for the amount and when I asked for see the bill/receipt the receptionist initially refused saying they couldn’t provide this ????? seriously !!! We had a 2 night special which included dinner but they tried to charge us for the dinner anyway. Check out was at 12 and they had a letter put through the door offering a special rate for an extra stay as they were quiet however when we werent down checking out at 12.05 the receptionist was straight onto the rooms requesting we vacate immediately as checkout time has passed .....
Spa was lovely however be aware that it is not located in the hotel, but across the road. (its not a huge issue and the road is very quiet as the hotel is located up a side street).
Location wise its perfect and near plenty of restaurants, shops and pubs.
Rooms were nice – ours were located just off reception and we didn’t have any issues with noise.
I would probably come back again but would be delighted to see some customer service training being conducted in the meantime !!!!
- Official Description (provided by the hotel):
- In heart of Kilkenny; stands proudly in the shadows of Kilkenny Castle; beautiful rooms designed/decorated to the highest standard. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Evoline ltd, Ebookers, HotelQuickly, LateRooms and Cancelon so you can book your Kilkenny Ormonde Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.