I have stayed in the Ormonde twice over the last 2 years. The rooms are a decent size and fairly nice for the price of the hotel. The breakfast is everything you would expect from a 4* hotel.
Apart from check in and out I had no reason to call on the hotel staff but they were always polite and professional.
The location is superb for wandering around kilkenny, its close to everything. I am returning to kilkenny later this year and will probably stay in this hoel again, I would recommend this hotel to anyone staying in kilkennyMore