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“Mixed bag”
Review of Hotel Kilkenny

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Hotel Kilkenny
Ranked #5 of 19 Hotels in Kilkenny
Certificate of Excellence
Reviewed 14 June 2011

Hotel general perception looked good and fresh
location is on city perimeter.

Room was good clean fresh and functional. Free broadband was a plus.
Bathroom was good size and spotless, shower was easly operated.
Room price ran from 90 single 115 double 172 for a triple (Euros)
There was no noise or interuptions.

The breakfast room was under staffed. (the staff that were there did well) But 45 mins for a breakfast was crazy. Then to be left hungry after it ahh man, one sausage and one egg!! It tasted great but left wanting.
'do a buffet if yee wont staff the place'
Check out also had a line to the front door.
So if you do stay there eat brekki before nine and ask for the extra egg and sausage and check out before 11.30.

  • Stayed: May 2011, travelled with family
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2  Thank pcjetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,701 - 1,707 of 1,983 reviews

Reviewed 9 June 2011

if hotel is full be careful at breakfast time as the tend to place early risers in bar area it is not very comfortable and smell of stale beer other then that great service great value and the best of staff every where

  • Stayed: June 2011
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Thank busybee90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2011

My husband and I only got to stay here one night, which was a shame. The hotel is absolutely beautiful, inside and out. Our room overlooked the garden, which was really lovely. The room itself was quite comfortable, but what made it outstanding was the service. The front desk staff was friendly and helpful, and the restaurant staff took us right away for a table, even though we didn't have a reservation and looked grubby from travel. The food was delightful too! The town itself is charming, and I hope we'll be back to explore it. If we do, we will definitely stay at this Hotel!

  • Stayed: May 2011, travelled solo
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1  Thank StaceyGatten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2011

If u like walking ten to fifteen minutes otherwise a taxi.

  • Stayed: May 2011, travelled as a couple
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Thank Hannacara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2011

We stayed for two nights in May and in general the hotel was very clean and tidy and very modern, check in was fast and the room was spotless and the bed and sheets top notch.

We only had one negative point...

The bar food was terrible! yes we should have complained at the time but after a very long drive from belfast we just wanted some good food and then bed. I ordered the cajun chicken burger my wife had the stuffed chicken.

(A big sign of a dodgy meal is when it arrives less than 10 minutes from being ordered - so the alarm bells started ringing!)

I don't know if the chef was having a bad day but he needs to be re-trained or look for another job!

My burger was not fresh, it was tough and was clearly heated up in the microwave, the lettuce was days old and limp and the cardinal sin i was given the end slices of the tomatoe.

My wifes stuffed chicken was very dry and some vegetables were soft and some undercooked which indicates they have been mixed with leftovers (especially the carrots, soft and hard) The mash was obviously form the day before and just heated up, it had a crisp coating on it.

A real shame and i think this should be looked at, maybe we were just unlucky.

I would also like to add the full irish breakfast was ok if not a little on the small side.

I hate writing part negative reviews but any feedback is good.

  • Stayed: May 2011, travelled with family
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1  Thank Iainbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 30 May 2011

Dear Guest,
I would like to thank you for your comments.
Firstly I would like to thank you for your great comments, everyone here at Hotel Kilkenny strives to ensure that our Guests have a very enjoyable stay. In saying this I am very disapointed to hear your comments about the standard of food in Pure Bar. Please be assured that we do not reheat any food and everything is fresh daily - however for some reason your food was not up to our usual standards please be assured that this is not the norm here at Hotel Kilkenny.

Again I would like to thank you for your kind comments and also taking the time to send us your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2011

stayed at this hotel with my husband on the 20 and 21 of may,i paid for an up grade to a deluxe room but the veiw from the balcony was of a building site it was horrid i asked at reception was there any other rooms with a better veiw but i was told no that was the veiw hotel was average food in bar was good but food in restaurant was poor. The outside of hotel was dirty there was a wedding on that day and they had left out the red carpet people were putting out cigg butts on it there was also broken pint glasses at main door,none of the outside heaters were working for both of the days i was there the entertainment in the bar was also very poor

  • Stayed: May 2011, travelled as a couple
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Thank jackie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 30 May 2011

Dear Guest,
Many thanks for taking the time to post your comments on TripAdvisor.
While everyone here at Hotel Kilkenny tries to ensure that customer satisfaction is paramount sometimes items are outside of our control, such is the view from the building site that is opposite some of our guest bedrooms. Unfortunately this is something that we have no control over and agree is not very pleasant.
With regards to the red carpet and also the glass we do have control over and so this should have been noticed by one of the team here at Hotel Kilkenny. Over the last number of months we have received very positive feedback with regards our Food in both the Bar and Restaurant and so your comments are very disappointing but thank you for bringing this to our attention and it will be something that we will look into.
Again thank you for your comments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2011

Thoroughly enjoyed my stay at the Hotel Kilkenny - the hotel is beautiful, great location, out of the town a little bit but not too far. the staff were extremely friendly and courteous. Would highly recommend this hotel to my friends.

  • Stayed: May 2011, travelled with friends
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Thank NETTYKEEFFE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Kilkenny

Address: College Road, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kilkenny
#6 Business Hotel in Kilkenny
#7 Romantic Hotel in Kilkenny
#7 Family Hotel in Kilkenny
Price Range: £61 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kilkenny 4*
Number of rooms: 138
Official Description (provided by the hotel):
The 4* Hotel Kilkenny with 138 bedrooms is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimming pool, superb gym, beauty lodge, onsite hair salon, in door golf swim analysis room and superb kids club. Live music three nights a week in Pure Bar. State of the art conference and wedding facilities. Free car park. ... more   less 
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Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn

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