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“Clean, modern but noisy”
Review of Hotel Kilkenny

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Hotel Kilkenny
Ranked #5 of 19 Hotels in Kilkenny
Certificate of Excellence
Reviewed 29 May 2012

Enjoyed our stay in Kilkenny, but the hotel had a wedding on in their Skyline room which meant that we could hear everything in our 4th floor bedroom. You can also hear a lot of noise from the corridor, even people just walking past which really disturbed our sleep. The room was very clean and modern, breakfast was nice and the hotel did allow us a late check-out because of the noise, however the hotel did not live up to our expectation. The Leisure Centre however was the highlight of the trip - large, quiet pool, sauna and gym were really clean and well equipped.

  • Stayed: May 2012, travelled as a couple
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Thank Penguin1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 7 June 2012

Dear Guest,
Thank you for your comments, I am very sorry that you were disturbed during the night by other guests returning to their rooms - we have noticed on each corridor asking guests to take other guests into consideration and we also have security each evening checking the bedroom corridor's to ensure that noise is kept to a minimum.
I will ensure that your kind comments about the Leisure Club are passed on to them also and hopefully we shall have the opportunity to welcome you back to us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

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Reviewed 29 May 2012

Very happy with service, shower, breakfast and pool. Only down side to our stay was everyone in the pool could see into our room, We will be back again.

  • Stayed: May 2012, travelled as a couple
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Thank CheckPointCharlie76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 7 June 2012

Dear Guest,
Thank you for your kind comments, we are delighted you enjoyed your stay with us.
Everyone at Hotel Kilkenny looks forward to welcoming you back to us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2012

My husband and I got a great deal for 1 night with breakfast at this hotel . We had to change the dates twice and I dealt with a fantastic person by email who was really accommodating and couldn't have been nicer. We finally made it to the hotel on May 26th.
I love the decor and the feel of this hotel . It is bright , tasteful and modern. Our room was a deluxe room with complimentary robes and slippers and a HUGE bed . Unfortunately there is no AC in the rooms and because it was a particularly warm day the room was very stuffy even with the window open. On a more positive note the curtains were heavy blackouts and made it easier to sleep . There was a wedding on in the hotel but we seemed to be far away from noise which was great.
I know hotels have to install fire doors and there are lots of regulations but the doors made such a loud noise when they close I woke a few times during the night with people coming and going. the following morning I deliberately tried to close our door quietly and it was impossible !

We ate in the restaurant that evening and the service was great but the food was only OK. Starter and desert were very nice but I ordered steak for main course,. It was over cooked and not very appetizing.

Breakfast was super the following morning. There are signs up to say that depending on what time you come for breakfast there can be a long wait for a table and the waitress the night before had warned us that it gets very busy and very warm for breakfast so we were prepared for the worst. thankfully we got the best . The conservatory and bar had been set up and we got a table in a lovely bright cool area, The breakfast itself was gorgeous , and the staff were polite , friendly and efficient.
Check out was smooth and hassle free
We didn't use the Spa or pool but I would go back and love to try them given more time.

Room Tip: Try to get a room at the back of the hotel if you want to avoid noise.
See more room tips
  • Stayed: May 2012, travelled as a couple
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Thank LunanGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 31 May 2012

Dear Guest,
Thank you for taking the time to post your comments on TripAdvisor, we are delighted to enjoyed your stay with us.
With regards to your comment about the food in our Restaurant I will ensure that our Chef is made aware of this straight away and we will have this issue investigated fully.
Indeed breakfast is a busy time for us and so I am glad that the notices served you as a little reminder of the wait times during breakfast.
We look forward to welcoming you back to us at Hotel Kilkenny in the very near future.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2012

Happy with service, room, shower and breakfast and pool. One night (3am-5am) there was a lot of shouting several times in the corridor from some drunken lout with a wedding. I had to work the next day. This can happen anywhere.

Reception said there was nothing they could do. But that's not true, is it? they could always offer us something. A good night's sleep is the core item in a hotel stay.

They could have offered: an upgrade, a move to another floor, a drink or flowers for my wife, a discount on a meal or another stay - anything.

It's still a very good hotel but I was unlucky and the reception should not argue with customers who complain. Also some of the water jet buttons seem to be broken in the pool but i notice the same in other celtic tiger hotels around the country.

it's a little walk into town (maybe 15-20 mins) and a fiver taxi trip.

  • Stayed: May 2012, travelled with family
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Thank OSmyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 31 May 2012

Dear Guest,
Thank you for your kind comments about your recent stay with us at Hotel Kilkenny.
With regards to the noise levels late in the evenings, we try as much as possibly to contain this, should the situation arise that we have guests making a lot of noise, we have a night security team that are on hand should any one of our guests call to report such issues. We also have a notice on each corridor asking guests to consider others while returning to their rooms and we also have an instant messaging service available that enables any guest to Free Text (Instant Opinion) our Manager on Duty to alert them of any problems while they are staying with us in the hotel.
With regards to the jets in the pool area, thank you for bringing this to our attention and I will ensure that this is passed onto our Active Club Manager straight away.

Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2012

Well-designed shower which stays at its heat setting. Strangely, no fan to speed extraction of steam. Corridor doors keep noise out, but device to open door by room-card is unannounced and hidden so that I forced the door a couple of times before I found the device. But apart from these quibbles an excellent hotel with interested staff.

  • Stayed: May 2012, travelled solo
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Thank GraysonDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 24 May 2012

Dear Guest,
We are delighted that you enjoyed your recent stay with us, thank you for the great comments.
With regards to your feedback about the key operating the corridors doors this is something the should have been mentioned on check-in if this was not the case then my apologies.
We look forward to welcoming you back to us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2012

We stayed at the Hotel Kilkenny for the May Bank Holiday weekend. The three night special was excellent value overall and I would recommend the hotel. The staff are very friendly and helpful and the room we were given was both spacious and clean. We did not get to use the fitness club or the spa facilities unfortunately but the centre where they are housed looked vey inviting. We thought that the prices for the health spa treatments were very high and this put us off having anything scheduled over the time there. By reducing the prices I am sure that the bookings would increase and everybody would be happy. Food was just ok at breakfast with some improvement possible on the quality of the hot choices. These are small points however as the main experience was very satisfactory.

  • Stayed: May 2012, travelled as a couple
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1  Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 17 May 2012

Dear Guest,
Many thanks for taking the time to post your comments on TripAdvisor, everyone is delighted you enjoyed your stay with us. With regards to your feedback about the Spa - unfortunately this is run independently from ourselves however I will ensure that your comments are passed onto them today.
Feedback about Breakfast - your comments will be passed onto our Manager straight away and we will strive to ensure this is improved over the coming days.
We look forward to welcoming you back to us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2012

I stayed 2 nights and found that all services were excellent. I arrived 5 hours before check in time. The reception staff were excellent and checked me in to my room straight away. Now that is what I call excellent service.

  • Stayed: May 2012, travelled solo
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Thank Louis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 17 May 2012

Dear Guest,
Many thanks for your kind comments, indeed should we have rooms available on arrival of our guests we ensure that you are checked into your room. Everyone at Hotel Kilkenny looks forward to welcoming you back to us again very soon.

Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kilkenny

Address: College Road, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kilkenny
#6 Business Hotel in Kilkenny
#6 Family Hotel in Kilkenny
#7 Romantic Hotel in Kilkenny
Price Range: £64 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kilkenny 4*
Number of rooms: 138
Official Description (provided by the hotel):
The 4* Hotel Kilkenny with 138 bedrooms is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimming pool, superb gym, beauty lodge, onsite hair salon, in door golf swim analysis room and superb kids club. Live music three nights a week in Pure Bar. State of the art conference and wedding facilities. Free car park. ... more   less 
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Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn

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