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“Great hotel let down by poor food”
Review of Hotel Kilkenny

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Hotel Kilkenny
Ranked #5 of 19 Hotels in Kilkenny
Certificate of Excellence
dublin,ireland
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great hotel let down by poor food”
Reviewed 12 February 2014

Hotel looks great and we felt welcomed by the warm reception staff who advised us we had been upgraded to a deluxe room which meant our weekend was off to a great start. Really nice modern room and bathroom which we could not fault. Lovely relaxed atmosphere in the hotel which was complimented by live music each night in the bar. Cocktails could definitely be improved though or else stay clear! Breakfast and dinner we were not impressed with. Dinner felt very rushed and the menu is uninspiring. Feels like the chef has lost interest. Improve the food and this would be an excellent hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edelmacd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review, 19 February 2014
Dear Guest,
I am very sorry that your experience with us was not up to your expectations. I will ensure that both our Chef and Bar Manager get a copy of your comments. However I can read that you did enjoy some areas of the hotel so thank you for your kind comments. Hopefully we shall have the pleasure of welcoming you back to us in the future.
Regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (310)
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1 review
Reviewed 12 February 2014

We stayed at hotel Kilkenny. To get a feel for it as we were considering it for our wedding. The staff were amazing especially Jason what a gentleman he was so helpful answered all my questions,showed us around I explained what we wanted and he said all could be done, our wedding party will be quaint small numbers, he showed a smaller room that would be perfect with beautiful lighting and banquet table, the hotel was spotless the food gorgeous and room was lovely thank you Jason for a lovely experience Cecelia and Donal county Louth

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csrroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review, 19 February 2014
Dear Cecelia & Donal,
I am so delighted to read your review, I have also passed a copy to Jason how remembers you well. Maybe we shall have the pleasure of hosting your wedding, it is a very special time for everyone and we would be more than happy to help in any way we can.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killarney, Ireland
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 February 2014

The Hotel Kilkenny is a wonderful place and our room was great, nice and spacious with a beautiful bathroom and a lovely little balcony to watch the river run by. One slight concern was that there was no mattress protector on the bed and when my wife pulled the sheet back by mistake while removing the duvet all the stains were shocking to see and made us both feel very uncomfortable, with the amount of guests that must sleep in those beds a washable protector is a must for even just basic hygiene standards!

The staff in the hotel were lovely especially reception, however when the bar staff are screaming at the Man Utd game when the guests are silent and enjoying a quiet lunch its a bit weird, I'm a soccer fan so I didn't mind, don't think I could say the same about the others eating though. Plus we ordered 2 things from the menu, only 2, and they both came out wrong; too busy watching football me thinks! Also there are 2 pillars in the bar area, one has the wallpaper falling off at the top and the other has damp damage and the paper has been stretched from top to bottom, that acompanied by the well past the use by date of the tables just makes the place feel really shabby, not a nice place to be and were learnt our lesson fast.

The leisure centre was like a slice of heaven, just lovely, lovely staff, great atmosphere and luxurious surroundings. BLISS!! Couldnt get enough of the place.

All in all, great great hotel just let down with a few minor details and certain staff that need to realise the environment that they are in and act accordingly. I realise that the winter months are hard for hotels especially Sunday to Thursday so the issues I raised didn't impact on our stay too much and to a degree are understandable but still this is our lasting memory now of the Hotel Kilkenny.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review, 19 February 2014
Dear Guest,
Firstly I would like to thank you for taking the time to post your comments. I will ensure ALL your comments are passed onto the relevant Manager and your comments with regards to the Bar will be actioned straight away. Thank you for bringing this to our attention. Unfortunately the recent storms in the city did some damage to the bar and this is currently being worked on. Maybe we shall have the pleasure of welcoming you back to us again very soon.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 February 2014

Had a wonderful weekend in Hotel K despite the horrible weather. My object was to visit the old buildings in the city, and this hotel is perfectly situated, being near enough to walk or a short drive if preferred.
Good rooms, nice decor. Very friendly and efficient staff, and first class meals. \\\\\\room spotlessly clean, same for bathroom.
Overall a good experience, and well worth a return visit in better weather conditions.

Room Tip: The ground floor was very quiet. Perfect! Maybe not a good hotel for a noisy "lads" weeken...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajhg2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review, 19 February 2014
Dear Guest,
Thank you for your great review, I am delighted to you enjoyed your time with us during the "Storms" the city is still on clean up duties but we are getting there ! Thanks again and hopefully we shall have the pleasure of welcoming you back to us again very soon.
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Co. Westmeath
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 February 2014

This is a great hotel - Met the same bunch of mates two years in a row here in Jan and we were as impressed as ever and considering a returen for a third time! We were on a ladiess weekend but I imagine a family is just as welcome! Clean, tidy but lovely cosy and comfy (except that insane clown pictur in the bar) great decor in the rooms, friendly well trained staff who can have a laugh, Lovely leisure centre etc.

Room Tip: I was on the groundfloor this time. Lovely room I just have a thing about ground floor view was nice...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcgivs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review, 19 February 2014
Dear Guest,
Thank you so much for taking the time to review us ..... we were delighted to welcome you back to us again this year. I will make sure to pass your kind comments onto the Team and we all look forward to welcoming you back again for your 3rd visit.
Kind regards.
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 4 February 2014 via mobile

Great hotel. 2nd time I've stayed here on business and just booked my 3rd for tonight rather than go in to Dublin.
Bar staff are very friendly as us the reception staff also. Nothing is too much trouble.
The only thing is that the gym could do with a bit of a refurb, old machines and a bit of a battered floor.
Other than that, great.

Definitely be back when we come to Ireland next.

Stayed February 2014, travelled on business
Helpful?
Thank Shazzey89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review, 5 February 2014
Dear Guest,
I am delighted you enjoyed your stay with us so much we won the battle with Dublin or Kilkenny !!. I will ensure that the club also get a copy of your review and your comments will be looked into straight away.
Thanks again and hopefully we shall see you again soon.
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 February 2014

Went for a 2 night break to Hotel Kilkenny. Hotel was spotless and tastefully decorated inside. The place was buzzing all weekend with music in the bar each night. Service in the restaurant and bar was excellent. Staff very friendly and helpful. Our room was lovely and relaxing and warm. The facilities pool, sauna, jacuzzi were excellent and very clean. Would definately go back there again and would highly recommend it as a romantic/relaxing get away. Thanks again for a lovely weekend.

Room Tip: We had a deluxe room included in our special package. Very comfortable, spotless and quiet.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy186609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this review, 5 February 2014
Dear Guest,
Its great to read your kind comments, we constantly strive to achieve great customer service and I can see on this occasion we achieved this. So thank you for posting your comments.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kilkenny

Property: Hotel Kilkenny
Address: College Road, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kilkenny
#6 Business Hotel in Kilkenny
#7 Romantic Hotel in Kilkenny
#7 Family Hotel in Kilkenny
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Kilkenny 4*
Number of rooms: 138
Official Description (provided by the hotel):
The 4* Hotel Kilkenny with 138 bedrooms is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimming pool, superb gym, beauty lodge, onsite hair salon, in door golf swim analysis room and superb kids club. Live music three nights a week in Pure Bar. State of the art conference and wedding facilities. Free car park. ... more   less 
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Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn

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