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“Lovely hotel expensive food”
Review of Hotel Kilkenny

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Hotel Kilkenny
Ranked #5 of 19 Hotels in Kilkenny
Certificate of Excellence
Reviewed 23 February 2014 via mobile

I have stayed in this hotel a few times for work and it will always be my first choice for Kilkenny. The only part I am unhappy about is the price of food and the loooong walk to the rooms. The rooms are beautiful , spacious and so comfortable.

Stayed: February 2014, travelled on business
Thank Angie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 26 February 2014

Dear Guest,
Thank you for your kind comments - we are always looking for feedback from our regular guests and so I will ensure that your comments about the food costings are noted and taken into account on our next review of the menus. Thank you again and I look forward to welcoming you back to us again very soon.
Regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
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1,205 - 1,211 of 1,983 reviews

Reviewed 20 February 2014

Stayed here for valentines weekend. Restuarant staff very on the ball. all the extras for valentines were lovely.
Rooms are plain and basic but with everything you need.
Food is good not a typical country menu but nice to have something different.
Would definately stay again if i was in kilkenny.

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank Jen444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 26 February 2014

Dear Guest,
Thank you for your kind comments and great review. I am delighted you enjoyed your stay with us and I will ensure your comments are passed to the Kitchen Team. Hopefully we shall have the pleasure of welcoming you back to us again soon.
Regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014 via mobile

Stay here regularly always get well looked after. The food is alright and don't want to speak to soon but has actually improved recently. Breakfast ok but could do with some more fresh fruits and stuff that is actually good for you(fyi I stay away alot so a good full irish doesn't always suit) Always get one of the superior rooms which are large but lack that homely/comfy feel (a little like the monart) and imagination. Staff fine some better than others! Leisure centre pretty good plenty of equipment in the gym good sized pool and sauna steam room all working well, it could do with a bit of a face lift but all in all clean and more than acceptable. Not a bad hotel at all!

Stayed: February 2014, travelled on business
Thank grumpyrep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 19 February 2014

Dear Guest,
Another repeat guest ! Customer feedback is very important to us and none more so that from our repeat Guests.... so thank you for your comments. We have just completed the upgrade on our standard rooms and the Club rooms which you mention are next !.... this hopefully will be done over the next few months. Hopefully on your next stay you will see the improvements. Thanks again for taking the time to post your comments and I look forward to welcoming you back again soon.
Regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

2nd time to stay here and really like the place. really nice decor and friendly staff. Location is a little out of town but no more than 10-15 min stroll into city centre. Good selection for breakfast and use of the leisure centre is always nice.

Room Tip: stayed in Room 414 with a balcony
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Keith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 19 February 2014

Dear Guest,
I am delighted to see this is the 2nd review from a repeat guest this week.... thank you. I will make sure the Team get to see a copy of your review and we look forward to welcoming you back to us again very soon.
Thanks again,
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014 via mobile

Went away for weekend, hotel is okay or fine, but it's missing something, rooms are ok, bar is ok,
Breakie is ok, gym is ok, spa is ok,
No place for guests to sit around and watch the world go by, small sitting area beside front door or in the bar, not sure if I would return, better hotels in town

Stayed: February 2014, travelled as a couple
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 19 February 2014

Dear Guest,
I see that you didn't enjoy your time with us and while you though the Hotel was OK clearly we didn't meet with your expectations in some areas. Should you feel you would like to make contact with me directly to elaborate on your review please do not hesitate in making contact with me directly.
Thank you again and kind regards
Alva Kenny
Front Office Manager - experience@hotelkilkenny.ie
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

Hotel looks great and we felt welcomed by the warm reception staff who advised us we had been upgraded to a deluxe room which meant our weekend was off to a great start. Really nice modern room and bathroom which we could not fault. Lovely relaxed atmosphere in the hotel which was complimented by live music each night in the bar. Cocktails could definitely be improved though or else stay clear! Breakfast and dinner we were not impressed with. Dinner felt very rushed and the menu is uninspiring. Feels like the chef has lost interest. Improve the food and this would be an excellent hotel.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank edelmacd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 19 February 2014

Dear Guest,
I am very sorry that your experience with us was not up to your expectations. I will ensure that both our Chef and Bar Manager get a copy of your comments. However I can read that you did enjoy some areas of the hotel so thank you for your kind comments. Hopefully we shall have the pleasure of welcoming you back to us in the future.
Regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

We stayed at hotel Kilkenny. To get a feel for it as we were considering it for our wedding. The staff were amazing especially Jason what a gentleman he was so helpful answered all my questions,showed us around I explained what we wanted and he said all could be done, our wedding party will be quaint small numbers, he showed a smaller room that would be perfect with beautiful lighting and banquet table, the hotel was spotless the food gorgeous and room was lovely thank you Jason for a lovely experience Cecelia and Donal county Louth

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank csrroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, Front Office Manager at Hotel Kilkenny, responded to this reviewResponded 19 February 2014

Dear Cecelia & Donal,
I am so delighted to read your review, I have also passed a copy to Jason how remembers you well. Maybe we shall have the pleasure of hosting your wedding, it is a very special time for everyone and we would be more than happy to help in any way we can.
Kind regards
Alva Kenny
Front Office Manager
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kilkenny

Address: College Road, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kilkenny
#6 Business Hotel in Kilkenny
#7 Family Hotel in Kilkenny
#7 Romantic Hotel in Kilkenny
Price Range: £61 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kilkenny 4*
Number of rooms: 138
Official Description (provided by the hotel):
The 4* Hotel Kilkenny with 138 bedrooms is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimming pool, superb gym, beauty lodge, onsite hair salon, in door golf swim analysis room and superb kids club. Live music three nights a week in Pure Bar. State of the art conference and wedding facilities. Free car park. ... more   less 
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Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn

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