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“nice hotel and helpfull staff”
Review of Hotel Kilkenny

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Hotel Kilkenny
Ranked #6 of 19 Hotels in Kilkenny
Certificate of Excellence
Reviewed 16 July 2014

staff really nice night porter he was very good could not sleep so chatted to him every time i popped outside for a smoke chatted to him when i came back inside breakfast 10 outer 10 .only thing i did not like i looked at matress on my bed and the one my grandson was on was stained quite bad and i did not say anything our rooms were on the lower floor we would return but i will upgrade to a better room .otherwise we like the hotel swimming pool my grlondonandson loved it .

Room Tip: upgrade to bigger room
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  • Stayed: October 2013, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank christina g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, General Manager at Hotel Kilkenny, responded to this reviewResponded 22 July 2014

Dear Guest

Thank you for taking the time to review your stay with us. I'm delighted you enjoyed your stay and our night team will be delighted with your comments. I have notified our accommodation manager regarding the mattress and thank you for bringing this to our attention.

I hope you will visit us again soon

Best regards

David Byrne
General Manager
dbyrne@hotelkilkenny.ie
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,215 - 1,221 of 2,081 reviews

Reviewed 15 July 2014

We stayed only one night...we wished that we had canceled our room in Bantry and stayed here for an extra night. Staff was great, room was as depicted in the description and food was great. The only draw back would be that it isn't close to the downtown/shopping area. We had a rental car, so it wasn't a big deal to drive 5 minutes.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank VinoInAGlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, General Manager at Hotel Kilkenny, responded to this reviewResponded 22 July 2014

Dear Guest

Thank you for your review. We are delighted you had a great stay and enjoyed some of the great shopping Kilkenny has to offer. Hope to see you again soon.

Best regards

David Byrne
General Manager
dbyrne@hotelkilkenny.ie
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014 via mobile

We stayed here for 2 nights and couldn't fault the place.
Staff were very courteous and informative, our room was clean and comfortable, breakfast was good - nice to see breakfast time so well planned and managed by competent staff (many hotels get this wrong).

Stayed: July 2014, travelled as a couple
1  Thank AJQ5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, General Manager at Hotel Kilkenny, responded to this reviewResponded 22 July 2014

Dear Guest

Thank you for your great review on behalf of the team. We are blessed with fantastic people working at Hotel Kilkenny. I will pass your comments onto everyone. Hope to see ytou again soon.

Best regards

David Byrne
General Manager
dbyrne@hotelkilkenny.ie
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

I spent three days days here. staff were great, with a super pool. This was good value with a very friendly kids club . a short walk had everyone into the centre of historic kilkenny. breakfast was good too

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank lirqalo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, General Manager at Hotel Kilkenny, responded to this reviewResponded 22 July 2014

Dear Guest

Thank you for your great review. I will ensure our team get your feed back and we hope to welcome you back soon.

Best regards

David Byrne
General Manager
dbyrne@hotelkilkenny.ie
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

I stayed in the Hotel Kilkenny with my three grandchildren for four nights, From the moment we arrived to the minute we left the hotel staff looked after us. As I was on my own with the children the staff just made it easy for me.
I just want to say a big thank you to Olivia in the leisure centre who greeted us every morning and looked after us everyday as the children would not leave the fantastic pool.
The excellent service we received from Ciaran and Mary in the Bar who fed us everyday. The food was great.
Thanks to Claire and all the girls on reception who always greeted us with a friendly smile and was so informative.

Thanks again for making our stay very relaxing and enjoyable.
Margaret
Dublin

  • Stayed: July 2014, travelled with family
    • Cleanliness
    • Service
2  Thank mibbrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, General Manager at Hotel Kilkenny, responded to this reviewResponded 22 July 2014

Dear Margaret

Thank you for taking the time to review your recent stay with us. Fantastic to hear the team looked after you so well, we are very proud of all of them. I hope you will visit us with your grand kids again soon!

Best regards

David Byrne
General Manager
dbyrne@hotelkilkenny.ie
_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

Just back from a 2 day mid week break. Staff very friendly and helpful. Breakfast really good with some very nice choices if you don't fancy the full Irish. Bar a bit bland. Pool very nice, good hot jacuzzi, steam room a bit tatty though with a missing vent cover, broken light etc.
We had a twin room very pretty with pink chairs etc but not very spacious.. Maid service was excellent. Hotel is adequate but not exceptional although in saying that I would return.

Room Tip: We had a room overlooking garden which was lovely, odd number rooms on 3rd floor, whereas even numbe...
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  • Stayed: January 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank yugscork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, General Manager at Hotel Kilkenny, responded to this reviewResponded 22 July 2014

Dear Guest

I'm delighted our team looked after you for your stay and I will pass your great feed back onto the team. I have also passed your comments onto the leisure center and maintenance teams and thank you for bringing these to my attention.

Kind Regards

David Byrne
General Manager

_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

I stayed in hotel Kilkenny with my boyfriend for two nights at the end of June. I changed our room to a deluxe and i was very disappointed the only thing i could see different from a standard room was we had dressing gowns and slippers! I stayed in a good few hotels in Kilkenny for a lot cheaper one of the rooms was a suite and it was cheaper.. All the staff were lovely in the reception and bar. I love kilkenny and will be back but not in this hotel.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotekilkenny, General Manager at Hotel Kilkenny, responded to this reviewResponded 22 July 2014

Dear Guest

Thank you for your review. I'm disappointed our rooms did not meet your expectations. We have extensively renovated all our rooms and have further renovations planned. Hopefully you will afford us the opportunity to provide a great stay in the future

Kind Regards

David Byrne
General Manager

_________________________________________________________________________
We employ a team of 150 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve through our customer care and service review programs. Each member of our Team is aware off all genuine posts on TripAdvisor and we are proud to say that we do not in any way advocate or engage in posting fake reviews

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kilkenny

Address: College Road, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kilkenny
#6 Family Hotel in Kilkenny
#6 Business Hotel in Kilkenny
#7 Romantic Hotel in Kilkenny
Price Range: £64 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kilkenny 4*
Number of rooms: 138
Official Description (provided by the hotel):
The 4* Hotel Kilkenny with 138 bedrooms is less than 10 min walk from the City Centre. Free ultrafast wireless broadband in public spaces. Facilities include: 20m swimming pool, superb gym, beauty lodge, onsite hair salon, in door golf swim analysis room and superb kids club. Live music three nights a week in Pure Bar. State of the art conference and wedding facilities. Free car park. ... more   less 
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Also Known As:
Quality Inn Kilkenny
Kilkenny Quality Inn

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