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“very unhappy customer” 1 of 5 bubbles
Review of Newpark Hotel

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Newpark Hotel
Ranked #4 of 18 Hotels in Kilkenny
Certificate of Excellence
Wexford, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“very unhappy customer”
1 of 5 bubbles Reviewed 11 July 2011

II wouldn't recommend the spa in the hotel to my worst enemy. The staff were the rudest I’ve ever come across and spoke down to customers. When I tried to complain I was treated even worse and got nowhere so had to take my complaint to the duty manager of the hotel, who thankfully dealt with the complaint. However the staff of the spa never acknowledged they’re wrongdoing. My friends and I left here feeling very upset by the treatment we received as paying customer. I’ll never return.

Stayed July 2011, travelled with friends
Helpful?
3 Thank ogormac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adermody, Director of Sales at Newpark Hotel, responded to this review, 13 July 2011
Dear OGorman,

Thank you for taking the time to write a review and I apologise most sincerely for the series of shortcomings you experienced during your visit to the Spa at the Newpark Hotel.
I am extremely sorry that your experience was marred by these lapses in service. Customer satisfaction is one of the highest priorities here in Newpark Hotel and it is only by receiving constructive customer comments that we will ensure that our guests receive first class service at all times. I promise to take your comments on board and speak to the relevant members of our team.
Once again Thank you for taking the time to write to us and let apologise for the shortcomings which you experience.
Yours sincerely,

Aileen Dermody
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,777 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (299)
Date | Rating
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English first
Galway, Ireland
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 9 July 2011

we have occasion to stay in many hotels in ireland and the family room we were givn at th enew park was up there withthe best of them
we had a comfortable stay enjoyed the leisure centre and the kids enjoyed the play ground - based on our exeperience we woudl stay there again
the customer service was very good

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank davidandclann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adermody, Manager at Newpark Hotel, responded to this review, 19 July 2011
Dear Davidandclann,

Thank you for taking the time to write a review on the Newpark Hotel.

We really appreiate your feedback, we look forward to welcoming you back in the near future with your family.

Once again thanks for the kind comments.

Regards and best wishes,

Aileen Dermody
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnham-On-Sea, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 July 2011

We booked this as a Lidl 2 night break.

The Hotel is easy to find and is close to the centre ok Kilkenny.

The Pool and Spa facilities were excellent, really impressive.

The rooms were a good size (all 5 of us were comfortable in the one room) and the beds were comfortable, and the room was clean.

There was a kids club in the hotel and our eldest two had a great time on the one night they went.

The food in the Bistro was excellent and again children were well catered for.

Small niggles, the water pressure fluctuated a bit and caused some water hammer when flushing the loo, sometimes. The internet access was patchy, fine one night - out of range the next morning, then slow the next evening.

But overall the hotel was excellent and if the small niggles were not there it would have been a five star review.

I would still recommend it as a place to stay with no reservations.

  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rarthh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adermody, Director of Sales at Newpark Hotel, responded to this review, 26 July 2011
Dear Rarthh,

Thank you for your feedback we really appreiate you taking the time to write a review.

I am delighted to hear that you enjoyed your stay and we look forward to welcoming you back in the near future.

Thank you again for you kind words.

Regards and best wishes,

Aileen Dermody
Sale and Marketing Newpark Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kildare
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 July 2011

lovely hotel very friendly staff, good food and service, and is kept very well, kids club was really good and our son attended this on both nights we stayed, beds was really comfortable and we got a newspaper at our door each morning, we would recommend this hotel to anyone staying, the only disappointment was when we were booking we were not asked smoking or non smoking we were given a smoking room and the smell of smoke in the halls was not nice as we are both non smokers. Our son also left his ipod shuffle in this hotel and they contacted us within 3 hours and said they would post it to us, thanks to the cleaners for being so honest.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cjmKildare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 July 2011

I had a very pleasant stay at this hotel. We went for a family Trip there were 9 altogether including 2 children. We had a family room with our child which was very roomy but a bit on the warm side at night. The bathrooms were very clean. We ordered breakfast in bed one night and even though we were late putting the menu out, we still got our breakfast on time. There was also a complimentary newspaper with it. We ate dinner in the bar the first night, I found the food very nice, and the restaurant the second night, which was not as nice as I had hoped but was pleasant.

They have a kids club every morning and every evening, we did not avail of this, but it ran until 10.30pm each evening. The swimming pool was smaller than I expected but still very clean. The outdoor hot tub was gorgeous. The steam room etc, were also very nice and clean.

There was a wedding on both nights of my stay, but you would not have even noticed, it did not hinder my stay in the slightest. They had plenty of staff to cater for everyone, and they were all very polite.

I would recommend this hotel, the only thing i would say is that it was a tad on the expensive side.

  • Stayed July 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank neevyweevy80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 30 June 2011

This was an excellent hotel and was only a few mins walk to Kilkenny City. The room was huge and staff were excellent – would defo head back.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brian-o-mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 27 June 2011

got upgraded to executive suite on arrival, staff very nice indeed, room fab, clean, huge, bed lovely and great nights sleep, breakfast good, had dinner in package, dinner good, Kilkenny great to go out, reception no bother in calling cabs for you, hotel done up very nice indeed, don't know what other rooms like but did have a peek into open doors when cleaners were doing them in the mornings and they were alot smaller but still looked like nice rooms but obviously couldn't see what bathrooms were like. very pleasant stay, nice bar, nice spa with all the works. and a very very cheap deal. plenty of free parking.

Room Tip: go when its a quiet time of year for upgrade?
See more room tips
  • Stayed September 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 88kitty88cat88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Newpark Hotel

Property: Newpark Hotel
Address: Castlecomer Road, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kilkenny
#2 Spa Hotel in Kilkenny
#2 Family Hotel in Kilkenny
#4 Luxury Hotel in Kilkenny
#5 Romantic Hotel in Kilkenny
Price Range (Based on Average Rates): £
Hotel Class:4 star — Newpark Hotel 4*
Number of rooms: 129
Official Description (provided by the hotel):
Set amind 20 acres of parkland yet only a short stroll from the the historic city with its rambling streets and beautiful castle. State of the art conference and event facilities with wonderful gardens and natural day light. Scrumptious dining in Gullivers restaurant and delicious bar food in the popular Scotts Bar. Step inside our Escape Health club and spa which is sanctuary of pure indulgence, where time is left at the door of the Aveda health club and spa. ... more   less 
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Also Known As:
Newpark Hotel Kilkenny

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