This was a Saturday night stay for a family celebration. On entering our room what was most noticeable was the heat. There was a fan running and no way to open the windows (one was slightly ajar but couldn't go any further). I checked the other 4 rooms taken by my extended family on the same floor, all were cooler and none had fans in operation. Ours seemed to be a heat trap. As we had our baby with us I was worried. I rang reception and asked if we could change room but was told that there were none available. I asked if a manager could come up to see (feel) what I was describing. No-one arrived but a second fan was delivered. The room remained uncomfortably warm. Despite several visits to reception my concerns were ignored. We brought the baby's cot out to my parents' room and we slept badly that night. This room should not have been offered as a family room. The housekeeping staff who put in the first fan would have been aware of the heavy heat and lack of fresh air in the room. I do think that family rooms should be on the ground floor and then you would be able to open a window sufficiently. The people I spoke to were dismissive of my complaint and the promised contact from the hotel did not materialise. As dinner in the restaurant was uninspiring and breakfast was only average I would not want to visit this hotel again.
- Official Description (provided by the hotel):
- Set amid 20 acres of parkland yet only a short stroll from the the historic city with its rambling streets and beautiful castle. State of the art conference and event facilities with wonderful gardens and natural day light. Scrumptious dining in Gullivers restaurant and delicious bar food in the popular Scotts Bar. Step inside our Escape Health club and spa which is sanctuary of pure indulgence, where time is left at the door of the Aveda health club and spa. ... more less
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- Also Known As:
- Newpark Hotel Kilkenny