We arrived at 2:45 pm; check in was 3:00 pm. Our room was not ready and the check in person informed us that check in was at 3:00 -- we were all of 15 minutes early!! Forty-five minutes later the room was still not ready; during this time, although we were seated in front of the reception desk, no one came to apologize for the wait. We finally approached the desk again and were finally put into a room several doors down that was "ready." The room was adequate and clean. The TV went out the next morning and we requested help; service was prompt the first time. The next day, the TV went out again. We again requested help and I requested washrags (not standard in Ireland). An hour went by -- no one came. I finally unplugged the power cord from the back of the TV and plugged it in again - that worked. Finally, my "face cloths" were delivered and the woman expressed relief that we had fixed the TV ourselves. SInce we arrived on Sunday, the breakfast menu was good; on Monday, it was not so good. Really would not stay in this place again just because of the poor service and attitude.
- Official Description (provided by the hotel):
- Set amind 20 acres of parkland yet only a short stroll from the the historic city with its rambling streets and beautiful castle. State of the art conference and event facilities with wonderful gardens and natural day light. Scrumptious dining in Gullivers restaurant and delicious bar food in the popular Scotts Bar. Step inside our Escape Health club and spa which is sanctuary of pure indulgence, where time is left at the door of the Aveda health club and spa. ... more less
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- Also Known As:
- Newpark Hotel Kilkenny