Great location, really nice hotel, efficient check in, great breakfast, great value. The difficulty arose when my room key card wouldn't work and had to be reset 5 times in one evening. The guy in reception and night porter could not have been more helpful or apologetic. The multiple trips to and from my room to reception to get the card reset were not amusing. When checking out the next day I mentioned this to the receptionist and her response was "yeah that's been a problem for us". She was also unable to print a receipt for me. A little effort here would make a big difference, get the room card machine sorted please. Tea and coffee making facilities in the room would also be a plus. This is a good hotel but it could be a great hotel!!!!
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- Also Known As:
- Hibernian Hotel Kilkenny