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“Big let down and way over-priced. Not a 4-star by a long stretch” 2 of 5 bubbles
Review of Kilkenny Hibernian Hotel

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Kilkenny Hibernian Hotel
Ranked #10 of 18 Hotels in Kilkenny
Galway, Ireland
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Big let down and way over-priced. Not a 4-star by a long stretch”
2 of 5 bubbles Reviewed 2 August 2010

Booked this hotel due to it's location, star-rating and positive reviews on this website. It was to be the first weekend we were having away after our baby was born so we decided the extra expense of a four-star hotel was worth it!

Check-in was positive with the lighting very low which we found a bit strange. Got to our room and were underwhelmed to say the least. The room was tight and the bathroom was tiny! Not the space you'd expect at a four-star hotel at all,especially when we were paying over €130 a night! The decor also left alot to be desired. It was dated and dull. The TV was old and the signal was very patchy with only 3 or 4 of the channels listed in the brochure actually available. Also the room was oppresively hot. We adjusted what we assumed was the thermostat and opened the windows but it didn't improve very much.

We went to bed with the windows open but not long after realised that this wouldn't work as the noise level was already quite high from down below us. During the night the noise level increased as the music was pumped out in the late bar within the hotel complex.

The next morning, after a really good, freshly made breakfast, we succeeded in getting moved to the third floor and to a larger room which was a relief. That night we managed to get a far better sleep but the heat in the room was still an issue which we never managed to figure out as there was no mention of the heating or how to operate it in the room guide in the room.

We left the hotel frustrated and once we arrived back home, emailed the manager to ask for a response to our problem stay. We never heard from them!? How's that for four-star customer service?

I feel they are misrepresenting the product they have to offer. It is not a luxury four-star where you pay more but get that bit extra for that. What it should be seen as is a brilliantly located hotel for those that will be out until all hours as you will be awake anyway!

  • Stayed July 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Omagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Strangford, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 19 July 2010

The local tourist office recommended this hotel to us and we got a great last minute deal for B & b in a very comfortable room. The hotel is within easy walking distance of the castle, the design centre, shops and of course the many and varied pubs in this wonderful city. We had a disappointing meal in a nearby restaurant and wished that we'd eaten in the hotel where the food looked lovely. After a few pints of Guinness and some great music in a local pub we returned for a nightcap in the bar which was very pleasant and staffed in an efficient and friendly manor. The only downside with the room was that it was very warm and when we opened the window there was the continual rumbel of a boiler or generator in the back yard below.
But all in all a very pleasant stay!

  • Stayed July 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mickeydee1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 18 July 2010

stayed in the hibernian hotel in early may 2010 with a group of friends. thoroughly enjoyed the experience, hotel is everything you could need in a city centre location with friendly and very professional staff. we will definitely stay here again..

  • Stayed May 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tango24778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kildare
1 review
1 of 5 bubbles Reviewed 11 July 2010

Booked this hotel on the internet as it was advertised as deluxe room !!!! even though I still found it expensive but thought as it was a special occasion we would treat ourselves. We checked in and could not believe the room it was certainly not deluxe at all only barely standard there was no wardbrobe just hanging space and the bathroom was so tiny with a huge sink in the way.The sheets did not even fit the bed and they slid off all night but the worst was the noise form everyone returning in the early hours of the morning we were woken 4 times ! When we checked in we did ask to be moved but were informed that the hotel was completely full even though we saw afterwards an advert outside the hotel saying rooms still available at a great price. Also we were informed that all the rooms in the hotel were deluxe. I feel that this is false advertising as it showed a lovely picture of a room on the internet. The only good thing about this hotel is that the location is great.

  • Stayed July 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank GerardKildare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 26 June 2010

Got into Kilkenny via train. Easy walk from the train station to the hotel (we had backpacks). Streets are a little difficult to navigate because signs are hard to see (on sides of buildings, sometimes...).

Hotel was quite beautiful - great location, pretty old bar w/ wooden panels overlooking street, rooms had nice linens and were very clean. When you make reservations online, this hotel has a section to request items to be in your room. I ordered a bottle of sparkling wine. Upon checking in, we went to our room and no wine. I called the front desk, they were clueless and they said they'd fix it. Over a half hour later the chilled wine arrived. Be warned - at check out, they double charged us for the wine. Make sure to double and tripple check your receipt.

In the evening, went to the hotel bar. Had a REALLY good Irish Coffee and enjoyed their Bread Pudding dessert. Couldn't figure out whether staff was rude or just in general locals keep to themselves. We found we had to walk to a server at the bar to request another round of drinks or food. Making eye contact / flagging a server generally didn't work.

Breakfast was included in our package and was quite good. Server was very friendly and food was tasty.

Otherwise, Kilkenny Castle is not even a 5 minute walk. Oh - the hotel also has a decent assortment of local activities like clay shooting and horseback riding. I'd probably recommend emailing them before your visit to make such arrangements. We didn't have much luck day of setting things up, but their activiites looked fun.

  • Stayed June 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JenniferJMarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moville, Ireland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 14 June 2010

My Husband and I stayed in this hotel for one night , We found the staff to be very helpful. The room was spotless and very quiet at the back of the Hotel. We could not have had a better location in the centre of Kilkenny within walking distance of all the sights. I noticed another poster complained about parking, The hotel covered our parking fees from 6pm to 12am the next day which was great. All in all we had a lovely time in this hotel and will definitely recommend it to friends . We will return again for another stay here.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IrelandEliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 June 2010

Very nice staff - they couldn't have been more helpful and accommodating. The hotel was in a great location but very very noisy. Rooms were like furnaces and very old fitted sheets on the beds which kept sliding off leaving a bare mattress. Paying €40 for parking is outrageous and I think the hotel should cover it. They do in the nearby ormonde hotel.

  • Stayed June 2010
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jaynelee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kilkenny Hibernian Hotel

Property: Kilkenny Hibernian Hotel
Address: 1 Ormonde St, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Kilkenny
#9 Luxury Hotel in Kilkenny
#10 Family Hotel in Kilkenny
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kilkenny Hibernian Hotel 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
Hibernian Hotel Kilkenny

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