Booked this hotel due to it's location, star-rating and positive reviews on this website. It was to be the first weekend we were having away after our baby was born so we decided the extra expense of a four-star hotel was worth it!
Check-in was positive with the lighting very low which we found a bit strange. Got to our room and were underwhelmed to say the least. The room was tight and the bathroom was tiny! Not the space you'd expect at a four-star hotel at all,especially when we were paying over €130 a night! The decor also left alot to be desired. It was dated and dull. The TV was old and the signal was very patchy with only 3 or 4 of the channels listed in the brochure actually available. Also the room was oppresively hot. We adjusted what we assumed was the thermostat and opened the windows but it didn't improve very much.
We went to bed with the windows open but not long after realised that this wouldn't work as the noise level was already quite high from down below us. During the night the noise level increased as the music was pumped out in the late bar within the hotel complex.
The next morning, after a really good, freshly made breakfast, we succeeded in getting moved to the third floor and to a larger room which was a relief. That night we managed to get a far better sleep but the heat in the room was still an issue which we never managed to figure out as there was no mention of the heating or how to operate it in the room guide in the room.
We left the hotel frustrated and once we arrived back home, emailed the manager to ask for a response to our problem stay. We never heard from them!? How's that for four-star customer service?
I feel they are misrepresenting the product they have to offer. It is not a luxury four-star where you pay more but get that bit extra for that. What it should be seen as is a brilliantly located hotel for those that will be out until all hours as you will be awake anyway!
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- Also Known As:
- Hibernian Hotel Kilkenny