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“Sophisticated and Charming”
Review of Zuni Hotel

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Zuni Hotel
Ranked #7 of 19 Hotels in Kilkenny
Certificate of Excellence
Reviewed 5 October 2007

At the last minute, we decided to switch hotels in Kilkenny and we are very pleased that we did. The Zuni Townhouse was even more delightful than described on their website -- the rooms, though small, had soaring ceilings, and were decorated beautifully in elegant modern dark furntire and white walls, punctuated by bright red touches, like the fresh zinias in the room.

The staff was so friendly and helpful, and the restaurant was outstanding. Our "Irish Breakfast" each morning was made to order and featured fresh, out-of-the-oven croissants, hand-made poached eggs, fresh juices....wonderful. The dinner menu was innovative and the meals were beautifully prepared.

I would heartily recommend this hotel to those who crave a little sophistication while visiting historic Kilkenny.

Stayed: August 2007
3  Thank kurtz66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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421 - 427 of 455 reviews

Reviewed 28 September 2007

This was pretty much no thrills but no disappointments. The room was neat, clean, affordable and quiet. The staff was helpful and very friendly.

Stayed: September 2007
1  Thank kritta21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2007

We stayed in Zuni 19th to 22nd April, 2007 and had a wonderful time.

Without exception, the staff were courteous and went out of their way to help us with anything we requested. The room was spacious, spotless and well decorated and the breakfasts (which we had in bed!) were lovely... the great Irish breakfast!

The only negative that we would point out is the bathroom in the room. It was of reasonable size and very clean but it needed updating. There was nothing wrong with it per se but it could do with updating. In saying that, Georgina Campbells guide to hotels in Ireland states that they are renovating at the moment, so we may have caught them out a little.

I would definitely recommend this hotel. Lovely staff, great loaction and a fabulous restaurant. We'll definitely return.

  • Stayed: April 2007, travelled on business
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4  Thank Porthos80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2007

Having stayed in the Zuni townhouse hotel some years ago it was out of nostalgia that we booked a one night stay in a suite(theres only one apparently). Upon arrival we had to phone in to reception to have the barrier raised to access parking. Renata checked us in and was very pleasant in doing so. Having gone for the suite we expected the extra bit of luxury,this however was not to be the case. While the room was clean in general it was the bathroom that caused our hearts and jaws to drop. Such an important to pay attention to. The area was cramped although high ceilinged,cracked tiles from probably an unstable or uneven under flooring, the woodchip-like laminated side of the bath looked water bloated and peeling in spots and none too hygienic looking. The shower holder was set low and there was a reason as we discovered. Because the bottom was broken if the shower head was raised it came away from the lower fixing. An old soap dispenser was out of commission probably for some time too. It looked like a nice soak would be out of the question. We expected more from booking the suite. I knew better not to bother approach reception about my concerns as I had been informed upon arrival that it was the only suite in the hotel. Such a pity and a disappointment.

  • Stayed: April 2007, travelled as a couple
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2  Thank dermotKildare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2007

I found the staff to be very helpful, I received a phone call to let me know I'd left some clothes behind, which they returned to me at the hotel's expense. The room was very nicely decorated, clean and comfortable. The breakfast was great, with a nice selection of foods, all served in the lovely restaurant. All in all, I was very happy with my stay, and would most definitely return.

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5  Thank DublinPrettypolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2006

We booked 2 nights at the Zuni after reading recommendations in one of the Bridgestone Guides. Right from the start, we were not impressed with the cleanliness of the public areas -- the elevator and esp. the 2nd floor hallway where the black carpet had tears in it and was very worn. Our room was just ok -- absolutely nothing special -- sparsely decorated, clean but not spotless -- the door had a new door knob/lock situation but the old holes were still in the door which needed a new paint job. It was very obvious that the Zuni accommodations need some tender loving care and need to pay attention to small details -- esp. if they are going to charge prices like they do. We only stayed the one night and then moved onto another accommodation. Our breakfast was fine the next morning but we definitely felt like the Zuni was very overrated for the cost.

Stayed: November 2006
1  Thank flutemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2006

Third time staying in this hotel, and its gone downhill on each visit. Why did we go back? sentiments. First time a wonderful stay as it was newly opened, staff were eager and cared, rooms were properly cleaned, attitude and atmosphere was healthy and positive. Second and third time we stayed was the result of family gifts, back to the sentiment theme. Rooms were filthy, staff were shockingly unhelpful and uninterested.A tray with decomposing food sat outside the next doors room for two nights and three days!!!
The basics you would expect from a hotel are long gone attention to detail is beyond this place now.
So disappointed, Zuni was on the right road to start with but sharply fell off with a large bump...ouch!

  • Stayed: September 2004, travelled with family
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2  Thank roadtriper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kkpb, Owner/Manager at Zuni Hotel, responded to this reviewResponded 4 October 2006

In response to the damaging review from Monaghan member, I am very dissapointed that the guest in question did not fill in a comment card or speak with a manager during a two night stay, assuming standards were as low as they described at Zuni.
We are consistantly striving to provide a top class service. We have an excellent award winning restaurant, and while our romms are seven years old, they are not filthy.
If there was a problem in a particular room during their stay, we would have liked to have had the chance to rectify the problem for the guest.
Regarding a tray on a corridor for three days, that is impossible, our rooms are serviced daily and staff would have had to step over the tray to carry out their daily duties.
We pride ourselves on our excellent & helpful staff, we do not tolerate or employ unhelpful or uninterested staff.

I think you will agree that if we were as bad as Monaghan member suggests, we would have been out of business a long time ago.

Kind regards
Paul Byrne
Owner/Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Zuni Hotel

Address: 26 Patrick Street, Kilkenny, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#9 Romantic Hotel in Kilkenny
Price Range: £70 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Zuni Hotel 3*
Number of rooms: 13
Official Description (provided by the hotel):
Free On-Site Parking Free Wi-FiCity Centre ... more   less 
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Also Known As:
Zuni Hotel Kilkenny

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