Stayed here with extended family in July 2011 for one night. There were fifteen in our group.
Staff very friendly on reception and helpful(Leanne). Unfortunately had to change room immediately for two reasons. No 1 it was a smoking room with very strong after smell from previous occupants. Strange choice considering we had 2 young children and we are non smokers. Tip to hotel please ask guests when booking if they are smokers !! Also it was a ground floor room right at the roadside. Again strange choice to put family here . In fairness we were changed straight away when we requested it so brownie points to the hotel for this good service.
We had to leave the hotel in the evening for a number of hours and had spoken to the manager about reserving an area in the bar for food as we were not returning until 8.30 and thought it would be helpful for the hotel to know that 15 people would need dinner. We were assured that this would be done, but apon return we were told no one knew anything about this and to speak to the barman. The poor barman was on his own,and so was trying to arrange seating while serving drinks. We ended up sorting our selves out in the end. Poor poor customer service(Again no reflection on very pleasant bar man just down to lack of staff). Dinner was good and reasonably priced
Overall this hotel is a little dated, and a bit understaffed but the staff do work hard. Cant comment on leisure facilitties as our trip was so short. It is a drive from centre of town.
- Official Description (provided by the hotel):
- At the 3 star Newly Refurbished Springhill Court Hotel Kilkenny your break begins from the moment you leave home. Set out on your journey stress free knowing that we are easily accessible, have ample free car parking on site and complimentary wifi. The Springhill Court Hotel in Kilkenny is one of the best known hotels and if it is Kilkenny hotels you are looking for then look no further! Once you have arrived in Kilkenny City you can begin to enjoy our superb hotel facilities which include Lavender Spa, Kupp Coffee Dock, Leisure Club, Image Hair Salon, Oscars Restaurant, popular Paddock Bar, new Children's Playground and Lenny Lion's Kids Club which operates during all school holidays. Friendly, efficient staff are at your disposal for the duration of your stay. We pride ourselves on our standards of service and customer care, many guests return time and again to soak up the genuine, friendly atmosphere that prevails at the Springhill Court Hotel Kilkenny. ... more less
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- Also Known As:
- Springhill Court Conference, Leisure Hotel Kilkenny
- Springhill Court Conference, Leisure And Spa Hotel
- Springhill Court Kilkenny
- Hotel Springhill Court