I attempted to stay here with my partner. The receptionist was frosty on arrival. The 1st room we checked into was dirty, streaks down the bathroom walls, generally grubby in corners. The window faced onto a tiny courtyard which meant we just saw wall when we looked out.
I asked to move room, the next room we were given was even worse, there was tangled hair in the bath plug, toothpaste in the sink.
I again asked to move room and was given a 3rd dirty room. The sink had black dirt around the plug and the cups, teaspoons, saucers were all dirty.
On the 4th room, there were filthy stains all over the bedspread. We decided to check out and were told that the General Manager would be informed and would call us.
He didn't, so I wrote a letter of complaint to give them a chance to maybe explain or redeem themselves. His response was that we would get a good rate on our return visit - looked like a generic response letter to complaints. I can imagine they have alot of this type of complaint to respond to!
We will NOT be returning.
- Official Description (provided by the hotel):
- At the 3 star Newly Refurbished Springhill Court Hotel Kilkenny your break begins from the moment you leave home. Set out on your journey stress free knowing that we are easily accessible, have ample free car parking on site and complimentary wifi. The Springhill Court Hotel in Kilkenny is one of the best known hotels and if it is Kilkenny hotels you are looking for then look no further! Once you have arrived in Kilkenny City you can begin to enjoy our superb hotel facilities which include Lavender Spa, Kupp Coffee Dock, Leisure Club, Image Hair Salon, Oscars Restaurant, popular Paddock Bar, new Children's Playground and Lenny Lion's Kids Club which operates during all school holidays. Friendly, efficient staff are at your disposal for the duration of your stay. We pride ourselves on our standards of service and customer care, many guests return time and again to soak up the genuine, friendly atmosphere that prevails at the Springhill Court Hotel Kilkenny. ... more less
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- Also Known As:
- Springhill Court Conference, Leisure Hotel Kilkenny
- Springhill Court Conference, Leisure And Spa Hotel
- Springhill Court Kilkenny
- Hotel Springhill Court