This is a nice hotel in a great location for exploring Kilkenny which is why we chose it. Unfortunately on arrival on a very cold day we discovered that our room was extremely cold. We contacted reception and they sent someone up to try and fix the radiator but they were unable to. They did however send up an electric fan heater which did take the chill out of the room. The staff were very nice and did try their best to fix the problem but when we arrived in after a lovely evening the room was freezing and the fan heater was only a temporary solution as we couldn't leave it on all night due to the noise. On checking out the next day the receptionist asked us how we had enjoyed our stay. I replied that the hotel and bedrooms were very nice but I was very disappointed with the heating issue. She apologised and handed me the bill , which had an extra 5 euro on it for parking on the hotel grounds which I wasn't aware of!!! She asked to validate our ticket and if we were leaving straight away . When I told her that we were going shopping she offered to validate our car park ticket for an extra 2 hours as this was "the least she could do" for our inconvenience of the cold room!!! Least is a pretty exact term and I was stunned that we were charged for parking at all . She also told me to mention the problem we had experienced on our next visit and "they would be able to do something for us" !!!!! I feel that if any recompense was to be made it should have been made there and then so I won't be returning to this hotel. Too little too late in my opinion!
- Official Description (provided by the hotel):
- The Award winning Kilkenny River Court Hotel, superbly located on the bank of the River Nore in the heart of the medieval city of Kilkenny. Nestled in a private courtyard, secluded from the bustling and winding city streets, the Hotel is overlooked by Kilkenny's majestic 12th century castle. On arrival you will feel a sense of belonging as our experienced team welcomes you to Kilkenny's finest four star hotel. The Hotel is the ideal setting for corporate events, weddings or special family events. Our prime city centre location also includes ample secure on site parking facilities. Dining outlets at the Hotel include the AA Rosette winning Riverside Restaurant and Terrace Kitchen at the Riverview Bar complete with its own 'al fresco' terrace dining experience. ... more less
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