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“Good hotel, nice setting, food pricey though”

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Lyrath Estate Hotel & Spa
Ranked #6 of 18 Hotels in Kilkenny
Certificate of Excellence
Dublin, Ireland
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Good hotel, nice setting, food pricey though”
Reviewed 14 September 2009

We stayed a Friday and Saturday night, and got a deal where the Friday night is 50% of the normal price. We were using a voucher for the hotel, and didn't use it all up, so we'll have to go back some time, which is fine with us!

We travelled from Dublin, and since we don't have a car we could have get the bus or train to Kilkenny, and taxied to the hotel. But since the hotel is a few km outside the city, we hired a car, which gave us more freedom to come and go from the hotel.

Apart from breakfast, which was good, we didn't dine in the restaurants (which are all on the pricey side) - instead we found more bang-for-our-buck at restaurants in Kilkenny City.

The 'health club' (17m pool, jacuzzi, steam room, kiddies pool) was good, and was reasonably quiet the weekend we were there.

There was a wedding on the Saturday night, but we didn't hear any noise, or in fact see any sign of the wedding. Staff were generally very good, friendly, etc.

There was wi-fi available in the lobby, but none in the room. I didn't check if there was wired internet access in the room, though the TV came with a keyboard and some sort of internet access (don't know if there was a charge for this).

Note that reception, etc. is actually the 3rd floor, though in the lift/elevator this is marked 'G' which is both helpful and a little confusing at the same time.

Minor quibbles: The bedroom windows were quite dirty on the outside. And the 16:9 widescreen TV in the room was nice, but all the channels supplied were in old-fashioned 4:3 aspect ratio (which sort of defeats the purpose of having a widescreen tv), so depending on what widescreen setting you used, either all the people on TV looked short and fat, or else had the tops of their heads cut off.

  • Stayed September 2009, travelled as a couple
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Helpful?
1 Thank mambero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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dublin
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 September 2009

Really enjoyed our stay at Lyrath. This is our 3rd stay this year. Hotel only an hour from Dublin and has all you would expect from a luxury hotel. Food and beverage is pricey but no more so than any other 5 star hotel. I was annoyed by the €10 per person room service charge! All the staff here are excellant and very friendly.

Pros- Excellent bathrooms, good spa, plentiful facilities, food
Cons- Dirty windows, pool changing rooms,

  • Stayed September 2009, travelled with family
    • Value
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Helpful?
2 Thank DublinRossm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 September 2009

The recession has definitely hit Lyrath hotel, arrived at 630pm no door man to help with our luggage, very friendly check in staff. We were given a standard room on the club floor and what a view we should have had over trees and fields but with bird droppings, cobwebs, and general dirt it was difficult to see out the window. I phoned reception and complained, we were shown to another room overlooking the convention centre with the cleanliness of the window only slightly better, a shame that in a hotel with few rooms occupied they were unable to find one with clean windows. The club lounge windows were just as bad.
We had a meal in Yindees restaurant which was very good and breakfast next morning was very good.
We would love to have used the health club in the morning but with an opening time of 9am yes 9am we had to pass up on it.
Would I stay here again? I'm sorry to say NO

  • Stayed September 2009, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank gd330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
1 review
Reviewed 2 September 2009

i would definatley recommend the lyrath, just back from our 3rd visit. went for the have it all mid week deal and cant believe the value for money we recieved! lunch in the bar was fantastic , went to the spa for massge , the hydrotherapy pool is heaven! its so relaxing definately worth treating yourself too! the relaxation rooms are great just to chill and read too. my bf isnt into spas but i talked him into a facial and he loved it all ! had dinner in the thai which is the nicest ive experienced ! rooms and bathrooms are gorgeous and breakfast is 5* . the staff and service are great throughout! and all for 149! can wait to go back :)

  • Stayed September 2009, travelled as a couple
    • Value
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Helpful?
Thank sparkle6422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 September 2009

Stayed at the Lyrath Estate for a long weekend. We stayed at the hotel with our children aged 5 & 8 years. The rooms were really great we had interconnecting rooms which were spacious and well equiped . The children were very well catered for. Great childrens menu, Children's robes in the room, Cookies and milk at bedtime. You can cycle around the grounds, there are plenty of walks and the girls loved the three dogs at the hotel. The only thing I can say is be aware of the times for dinner for the children in the restaurant and the bar stopped serving food quite early. You can book the wii room and there is a cinema there too, the staff even came along with popcorn for the children.

Had a spa treatment which was one of the best I have ever had. The staff really made the stay at this hotel great and relaxed. Would recomend this hotel to anyone.

  • Stayed August 2009, travelled with family
    • Value
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    • Rooms
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Helpful?
1 Thank grockle69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london, uk and killarney, ireland
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 August 2009

We stayed here in for a week at the end of June as my partner was attending a conference here.

We had been looking forward to the stay (especially me, as I didn't have to attend the conference and was going to be free to enjoy all the facilities)

We were somewhat surprised when we phoned to book the room, that the specially negotiated conference rate was €40 per night more expensive than the non-conference rate for exactly the same room! We double checked this as it seemed so unbelieveable!
We checked in on a Monday evening at around 5pm and while check-in was simple, the male receptionist forgot to give us our room-card-key and we assumed that the chap bringing our cases to our room had it! That was only a very minor hiccup though.

An hour or two later, we decided we would dine in the bar as we just wanted something light and quick to eat. We were eventually offered menus and promptly ignored after that, and it took 20 minutes more before someone actually took our food order even after telling the waitress that we were ready to order!
We both chose fish and chips (at €18.50 each!) and this comes wrapped in what seems like a piece of A4 size photocopied paper of what appears to be newspaper articles about Lyrath. So well hidden are the chips in this piece of paper that I didn't see them when our plates arrived and I actually remarked "well, at least the chips are to come yet", only to discover that the tiny presentation on our plates included not just the miniscule fish portion but also a handful (literally) of chips very well concealed in the paper!

The following night, we dined at Yindees restaurant upstairs as we were meeting friends for drinks in the bar afterwards. Yindees is not cheap fare but both Sylvia and especially Charles were extremely attentive and friendly waiting staff in complete contrast to our previous night's experience in the bar.

We joined our 6 friends in the bar and ordered a bottle of white wine. The waiter had managed to change this to a bottle of red wine by the time it reached our table!
It turned out that we were all drinking the same wine at our table and when we tried to order another bottle, we were told that while they had more of this wine, it was not available chilled and we would need to choose something else. I would expect that any competent bar tender ought to be able to keep track of what wines are low in the refrigerator and restock them in advance; I would also have expected that a hotel claiming to be 5 star ought to have a rapid chiller in their bar so that its customers are not disappointed.

Breakfast is available as a buffet and offers the usual fare of cereals, fried food, fruit and cold meats. Our first morning, when we arrived to the breakfast area, it was unstaffed for about 15 minutes.
We found a waitress named Sylvia to be very efficient and friendly. While breakfast was pleasant when we were there at around 8am, on one morning I arrived down at around 9.30am and found that the buffet was looking rather bare.

My partner had conference lunches provided at the La Perla restaurant and based on her experieces there, we felt no need to try there for dinner.

I attempted to check out the spa on the Tuesday morning and while it appeared to be open, I could find no member of staff just after 9am, either upstairs at reception or downstairs in the treatments area. I gave up waiting after about 10minutes.

The gym at the time was open only from 8am-12.30pm and reopened at 4pm (til 8pm). When I had read the hotel brochure, it appeared that these were the Winter/Spring opening times rather than the times available for the Summer season. Despite the poor weather, I had assumed that the last week of June was more likely to be Summer rather than Winter/Spring!
The gym itself is basic and the changing rooms are compact. The pool, whirlpool and steam room are adequate, with towels and swimming caps provided.
I should point out that I arrived at the gym that first day at perhaps 12.25pm not realising that it was due to close very soon and the chap who was on duty didn't point this out to me and waited for me to finish my workout and swim without any fuss at all. It showed a level of service that was very much lacking in other areas of the hotel. I didn't get his name but he definitely deserves praise for being friendly and helpful.
It does seem odd that the gym of a supposedly 5 star hotel closes for the afternoon, and not at all what I expect from such hotels.

The hotel room overlooked the pond-garden area at the back of the hotel. It also offered a view of the conference area and the spa infinity pool as well as a clear view into dozens of other hotel rooms. We could clearly see other guests in their rooms and felt we had to close our curtains to have any privacy.
The room comes equiped with a decent sized safe (which could accomodate my full size laptop) as well as trouser-press/ironing board and iron and tea/coffee making facilities. We didn't use the minibar.
The bathroom had a full size bathtub with a separate walk-in/wet-room style shower. The toilet is a separate cubicle off the bathroom. Only a single container of shampoo, shower gel and body lotion were provided and these were only replaced when completely empty. While the toiletries themselves were nice, the frugal restocking policy didn't feel very 5 star.
We also needed to phone reception to have lightbulbs changed in the bathroom and to provide a hairdryer which was absent. Even then, only one of the two bulbs blown was replaced.
We used the teapot provided to make some tea one evening and this was not cleaned the next day when the room was being serviced.
I would expect that blown bulbs, stale tea in glass teapots, missing hairdryers and the random sock under the bed from a previous occupant should have been noticed without us having to bring any of this to anyone's attention.

As for Wi-Fi access in the rooms! It was completely unavailable in our room. There is a "hotspot" area near reception but I found there was no Wi-Fi signal available here either. Reception provided a cable so that I could plug in my laptop but even with that, it failed to connect at least 50% of the time. There is a business centre available at certain times.

There are extensive grounds but the gardens directly adjacent the hotel were disappointing and uninspired, and seemed rather unfinished.

The hotel is poorly signed for first time visitors travelling from the south and when there finally is a sign, it's literally just before the hotel entrance.
The hotel is located further from Kilkenny city centre than the impression given by the hotel website and one definitely will need a taxi if one intends venturing into Kilkenny with the intention of having a drink.

There was a wedding reception at the hotel on the Friday and there appeared to be an increased number of staff on duty, including the much hyped top-hatted doorman.
Some of these guests managed to wake us up in the middle of the night as they ran up and down the corridor banging on doors and yelling at each other and at around 5am, they set off the fire alarm.
While I appreciate that the hotel may not be directly responsible for this behaviour, I think that perhaps if the residents bar is going to stay open through half the night, then perhaps some common sense about serving obviously intoxicated people should prevail. I also feel that some member of nightstaff should have been on duty to make sure these guests didn't disrupt the sleep of others.
I also noticed that less than half of the male toilet facilities were working that Friday night.

The valet parking advertised on the hotel website suddenly appeared on Saturday morning.
Check-out on the Saturday morning was busy and at no point did anyone ask us if we had enjoyed out stay, nor could we find any form of satisfaction questionaire.

I suspect that those staying here at the weekend have a different experience to ours, as it really did seem like the place was transformed on the Friday and Saturday, with extra staff to be seen everywhere as opposed to the ghostlike absence of staff during the week.

Based on our experiences here, I think this hotel does not deserve to advertise itself as anything more than 4 stars (at a stretch) and really needs to rethink its pricing and staffing policies. It definitely did not offer us value for money. (Did I mention the extra delivery charge for room service?!)

My sister stayed here a month later for a midweek break and had a very similar experience to ours.

All in all, an overpriced disappointment and we will not be back.

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank alaskabob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TIPPERARY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2009

Travelled with family for a break before they went back to school.Check in time is very late considering the price you are paying for a day rate.First night we ate in Yindees food was lovely but did not cater for children and full price had to paid for their meals which was ridicolous.Second night we ate in La Perla,they had a kids menu which was good and well priced however our own meal was not so good,we recieved both our starter and main course on cold plates and the portions were small.The price of drink was mad 7 euro for a measured glass of wine and 5.20 for a pint of guinness,but i have to say what got me the most was the smell in Tuppers Bar very strong smell of fat quiet sickening,when i said this to the head barmen/manager on the night while he was burning scented candles he was quiet arrogant to my comment,however the two barmen on the night were smashing,staff overall were very plasent and helpfull fab hotel kids loved it but food and drink way overpriced.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MAMMYSWAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lyrath Estate Hotel & Spa

Property: Lyrath Estate Hotel & Spa
Address: Paulstown Road | Lyrath Estate, Kilkenny, Ireland
Region: Ireland > Province of Leinster > County Kilkenny > Kilkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kilkenny
#2 Spa Hotel in Kilkenny
#3 Business Hotel in Kilkenny
#4 Romantic Hotel in Kilkenny
#5 Luxury Hotel in Kilkenny
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Lyrath Estate Hotel & Spa 4*
Number of rooms: 139
Official Description (provided by the hotel):
Situated on 170 acres of parkland, Lyrath Estate Hotel is only 5 minutes from Kilkenny City. It offers luxurious air-conditioned rooms, an award winning spa, an outdoor infinity pool, and a selection of bars and restaurants. Guests can enjoy a peaceful night's sleep at Lyrath Estate Hotel as rooms are soundproofed with each having beautiful views overlooking the estate with not a car in sight. Each guest bedroom includes complimentary Wi-Fi and a 43 inch flat screen television. The Oasis Health Club boasts a gym, steam room, swimming pool and Jacuzzi. The Oasis Spa offers a thermal suite, sauna and steam room with a range of indulgent treatments, with advance booking recommended. Contemporary Irish cuisine is on the menu at La Perla restaurant using the finest local ingredients. Tupper's is a traditional Irish bar located at the heart of the hotel where you can enjoy a quiet drink & delicious bar food. Yindee's serves authentic oriental food whilst there is a range of beverages available at the sophisticated X Bar. ... more   less 
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Also Known As:
Lyrath Estate Hotel, Spa & Convention Centre Hotel Kilkenny
Lyrath Estate Hotel, Spa And Convention Centre
Lyrath Hotel Kilkenny
Lyrath Estate Kilkenny
Lyrath Estate Hotel Convention Centre

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