A pity there isn’t an option of giving Zero stars as this would have deserved that score.
On June 2nd, I booked 2 rooms at this Hotel for Thursday June 19th as we wished to go to the advertised dance at the hotel on that night. The booking was made through the Official hotel website using the event specific page of the website. I, reasonably, assumed that if there was a problem with the event taking place that I would be informed. Just to be sure, I even checked the hotel website on the before we set off and the event was still advertised.
The other couple arrived at the hotel at approx. 3.30 p.m. only to discover that there was no dance. As I had made the booking, they waited until I arrived about an hour later. On arrival I took the matter up with reception. I informed them that I had made the booking through the event specific page but was informed that it was not flagged as an event booking!! Why the hell have an event page on which a booking can be made without it flagging that it was event specific. Madness !!!
We were still willing to stay for the night if the hotel had made a gesture, a simple complimentary main course in the restaurant to in some way compensate us for cost incurred on the wasted journey would have been sufficient. Unfortunately however, we were met with an appalling “Tough, but not our problem” attitude. An offer was made of an unspecified deal for a future Thursday night dance. A lot of good that was as the couple that arrived before me were informed that THERE WERE NO MORE THURSDAY NIGHT DANCES. A classic case of the left hand not knowing what the right hand is doing. Even more intriguing is the fact that there is still an event advertised for Thursday July 3rd yet, when I checked the artist’s Official website there is NO mention of him appearing anywhere on July 3rd.No surprise there I suppose.
While the attitude I encountered might be expected, but not acceptable, at a hotel of a large chain it was surprising to find it at a family run hotel which one would expect to be more “user friendly” It has resulted in the hotel not only losing out on the revenue of the two rooms for the night but losing 4 customers for life (we had all eaten there previously, separately, on different occasions).
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- Also Known As:
- Green Hills Hotel
- Hotel Greenhills Conference And Leisure