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“A very disappointing experience!!”

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Radisson Blu Hotel & Spa, Limerick
Ranked #6 of 20 Hotels in Limerick
Certificate of Excellence
Dublin, Ireland
Level 6 Contributor
196 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 535 helpful votes
“A very disappointing experience!!”
Reviewed 7 November 2008

This was our 3rd visit to the Radisson Limerick. We'd a great experience there on our first visit in June 2007 hence why we returned a second time.

On our second visit, in Aug 2008, the room we were in was very shabby and in need of an overhaul and the TV didn't work but apart from that, all was fine until our last night when we ordered bar food. To make a long story short, the food we were delivered and started eating, was suddenly whisked away from us by the waiter, saying "sorry, wrong table" and brought to another table, that was on a level we couldn't see.

Therefore, our 3rd visit was as a result of a complimentary weekend to make up for the fiasco on the 2nd visit.

So 3rd visit arrived and we were very warmly greeted and all was going well. Room was nice and less shabby than our previous visit but the bathroom tiles were losing the grout and the lampshades were all broken and in need of replacing. There was no soap in the bathroom and to make matters worse, there was a half smoked cigarette, complete with ash in the ice bucket in our room!!

We went down for dinner the 1st night, which was included. After placing our order and having to request a chance of cutlery as the steak knife given to my friend was filthy, we were served by a grumpy waitress who informed the table beside us [when they asked her what was wrong with her] that she was tired and wanted to go home. This was only 9.45pm! She then proceeded to clear our table and piled the dishes up so high that she let them all drop and the uneaten food went all over my brand new top. No napkin or water was offered to me so I ended up having to dip my serviette in my glass of water to try and clean my top.

The manager followed us up to our room and requested my top as they were going to get it dry cleaned. This I appreciated as did the unexpected arrival of a drink from the waitress to apologise.

So onto our next day. We went out early and got back about 2.30pm as I wasn't feeling well. However, despite leaving the sign outside our door, our room hadn't been serviced. I rang reception and was told by a very rude receptionist "housekeeping get departure rooms ready first. They are here until 5pm so your room will be done sometime before that" When I informed her that I wanted to lie down due to being unwell etc, I'd a choice, stay in the room and not have it serviced or leave the room and get it serviced! Not good enough for a 4* hotel.

When housekeeping arrived on our corridor at 3.30pm, they spent the next 3 hours banging doors constantly and having loud chats outside our room. Despite asking them politely a couple of times to keep the noise down, they got louder and spoke in their own language.

By this stage, only for the fact that the weather was too bad to drive in, we would have headed straight home.

Our check out was completed by possibly the rudest, sourest and most ignorant receptionist I have ever come across. She never asked us if everything was ok and tried to charge us for the meal the 1st night, which was complimentary. When I pointed this out to her, she muttered under her breath in her own language and gave me a new bill.

It became very apparent over the duration of our stay, that unless you were part of a wedding group or attending/paying for some other big function, the hotel staff really doesn't care about how things are for you. The 100% satisfaction guarantee or you don't pay, doesn't exist either.

I left a comment card at reception, foolishly expecting to hear from the Manager, but to date, we've heard nothing. Given that this was a complimentary stay, it would have been polite and good manners to have contacted me on our return to make sure we'd had a good time.

This hotel needs to refurbish their rooms and to improve their staff relations. They need to improve their staff, with regards to manners and attitudes. Nothing worse than being in a hotel with rude and ignorant staff.

I will never recommend this hotel to anyone.

  • Liked — The kingsize comfortable bed
  • Disliked — Everything else!!
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Celticcreation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Bristol
Level 5 Contributor
76 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 14 September 2008

Stayed here for weekend break. Mediocre hotel certainly not 4 star luxury!
Spa area Ok, small pool, hot tub out or order, tropical shower not working we did not use the treatment area so cannot comment but did look very nice.
Quite a way out of town on main road. Attractive gardens and approach Very convenient for Bunratty Castle and Shannon airport.
Restuarant expensive and menu very uninspiring so decided to eat out.
Bedroom small in size very basic . Old style TV with poor sound! . The view was awful, the back and rooftop of the front part of the hotel! This was expensive for what it was and even more so as breakfast would have been a whopping 15 euros extra each.
Considering there was a large wedding party hotel corridors quite and there was no noise transfer.
Staff all very friendly and efficient.
Apart from the advantage of being able to use the pool area this was really not much better that the travel lodge down the road, nearer the centre and half the price!

  • Liked — Pool and spa (if had all been working)!
  • Disliked — Small room, awful outlook
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SBristol234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level 4 Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 31 August 2008

Myself and my girlfriend stayed here for one night while attending a graduation. The Hotel was perfect for our needs. We were upgraded to a business class room, which was large and very comfortable, as well as being spotless.
I have stayed in a number of Radissons, and the breakfast buffet here was as good as I've seen. They really did have everything you could possibly want.
The pool was small but clean and had nice loungers beside it. The hot tub was out of action though, which was a shame. The staff throughout were friendly and efficient. It is a bit out of Limerick, but this is no issue if you are driving. I would recommend this hotel and I would stay there again.

  • Liked — Quality room, great breakfast
  • Disliked — Hot tub being out of use.
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Who'stheMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galway, ireland
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 August 2008

hotel is situated on lovely grounds, with tennis courts (which we did not use due to bad weather). hotel is quite small, with no real need for elevators. rooms are huge and nicely decorated. we were most impressed with the spa. there is a small but nice swimming pool, a small thermal suite and a great outdoor hot tub. the spa attendents themselves were extremely helpful, nothing was a problem and the treatments were amazing and reasonably priced. the hotel is situated just outside limerick city but if you have your own transport this is not an issue. would definately recommend this hotel.

  • Liked — the spa
  • Disliked — restaurant and bar menu very small
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank IRISH-couple88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilkenny, Ireland
1 review
Reviewed 8 August 2008

Stayed for two nights, when we booked in got a small room at the back of the hotel looking out on the air conditioning. Rang down to reception to ask them could we be moved to a room at the front with a view of the garden as we were staying two nights. They said no problem and they send up a porter to carry our bags. This room was much nicer, bigger and lovely robes on the bed which were not in our previous room.
The restaurant is very good, lovely breakfast and we had a meal on the second night and could not fault it.
It is a couple of miles from the city, but it is not a problem. A bus will pick you up from the gate and bring you back for a few euro, very convienent.
Overall it is a nice hotel and reception staff were very helpful, the decor in the rooms is a bit dated and it was very late on the second day when they came to make the room up.
It is a nice hotel and I will stay at the Radisson again.

  • Liked — The food in the restaurant
  • Disliked — Decor of the rooms
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaroKilkenny_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belturbet, Ireland
Level 6 Contributor
113 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 17 July 2008

we got a great deal here, 3 nights with breakfast and dinner on one night of our choosing all for €199.00 for 2 of us. The hotel gave us an upgrade to business class, fine with us, bigger room and a few more things in the room. We had a great stay, room was spotless, staff was great, breakfast had more then enough choices, if you went away hungry, it was your own fault! Dinner was a little slow getting to us, but it was good.
We would go back again tomorrow if we could.

  • Liked — they had a play ground for the little ones and staff was very helpfull and nice
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank smithhouse_ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 6 Contributor
209 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 9 July 2008

Its very hard to rate a Hotel based on 1 night's stay following a wedding!. There is very little time to get acquainted with surroundings, leisure centre and even your room! However I can say everything was very smooth, check-in, room, breakfast, etc. Did not get chance to try the leisure centre so can't comment on that. Breakfast was lovely with plenty of choice. I will make a comment on one thing...I needed a favour carried out for a relative so I asked one of the staff on reception if she could do it for me and she did not hesitate in doing so. This really meant a lot to me, as it was important, and its the one memory that I have of this hotel and its a good one.

Would definitely return if I got the chance!

  • Liked — Staff helpfullness.
  • Disliked — Nothing!
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mollieNorthEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel & Spa, Limerick

Property: Radisson Blu Hotel & Spa, Limerick
Address: Ennis Road, Limerick, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Limerick > Limerick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Limerick
#7 Family Hotel in Limerick
#7 Business Hotel in Limerick
#7 Romantic Hotel in Limerick
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Blu Hotel & Spa, Limerick 4*
Number of rooms: 154
Official Description (provided by the hotel):
The Radisson Blu Hotel and Spa, Limerick is located on the borders of Limerick City and County Clare in Ireland's Shannon Region. The hotel has undergone an exciting redevelopment in 2015 with newly upgraded bedrooms, public areas and conferencing facilities. This 4 star hotel offers luxury accommodation, complimentary car parking, extensive parkland grounds and gardens, Porter's Restaurant, Quench bar, cocktail bar, leisure facilities & Rain Spa & Wellness Clinic. The hotel is the ideal location for exploring the West of Ireland and the Wild Atlantic Way, just a short 5 minute drive to Limerick City Centre, King Johns Castle, The Hunt Museum and Thomond Park Rugby Stadium. This region offers a thriving nightlife, a host of excellent restaurants and shops, world famous golf links and parkland courses and the country's most stunning visitor attractions, including The Burren, Cliffs of Moher and Bunratty Castle and Folk Park.Just a 5 minute drive from Limerick City and 10 minutes from Shannon Airport, the hotel is the ideal base for both the Corporate and the Leisure Guest. All spacious guest-rooms include coffee/tea making facilities, luxury beds, reading chair & lamps, flat screen TV, personal coded safe, trouser press and complimentary WI-FI access, spacious bathrooms include power shower with hand held shower massage, sink/vanity, hair dryer and loudspeakers from TV/Radio system. The conference and meeting facilities at the hotel is one of the largest in the Limerick and Shannon region. The venue space, free car parking along with the proximity to Shannon airport and national motorway routes makes the hotel the perfect business venue. Rain Spa and Wellness Clinic at the Radisson Blu Hotel & Spa Limerick, offers the perfect opportunity to rejuvenate mind, body & soul. This facility includes 9 treatment rooms, a thermal suite, outdoor hot tub, relaxation suite, wet treatment rooms and state of the art Leisure Club. All residents receive complimentary access to the Thermal Suite and Outdoor Hot Tub at Rain Leisure and a 15% discount off treatments at Rain Spa. The Radisson Blu Hotel & Spa Limerick is a family friendly hotel. The outdoor play area, swimming pool and gardens along with so many local family attractions make the hotel an ideal destination or touring base ... more   less 
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Also Known As:
Radisson Blu Hotel And Spa, Limerick
Radisson Blu Hotel Limerick
Radisson Hotel Limerick
Radisson Limerick
Limerick Radisson

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