This is not about a stay in the hotel, more about my concerns re their customer service.
My daughter attended the nightclub in the hotel the weekend before last.
Her companion was feeling unwell, my daughter brought her outside for some fresh air.
After approx 15 mins they tried to go back in, but were prevented from doing so by the door staff.
No major problem there as it was quite late, the only issue was that my daughter's beloved leather jacket was in the cloakroom.
The following day she called the hotel, she was asked to call back that night when the club would be open. She did so and spoke to
a male member of staff who told her he had her Top Shop leather jacket and would leave it at hotel reception for her. Due to work commitments she was unable to call for it. Her father dropped in 4 days later to be told there was no leather jacket.
He was also informed that they hand everything left behind on to a lost & found service.
We duly contacted them but have had no reply, not even an acknowledgement of our enquiry.
So I want to know how a jacket that was placed at reception for collection by a staff member has mysteriously vanished ??
Answers on a postcard please !!!
- Official Description (provided by the hotel):
- Just 25 minutes from Dublin International Airport in the heart of Drogheda and the historical Boyne Valley, Westcourt Hotel is close to shopping centres, top golf courses, Newgrange and other historical areas, and is central and perfect for weekend getaways, family and business travel. Well connected by road and rail, and featuring modern rooms and high-speed internet access, Westcourt Hotel can accommodate meetings, conventions and weddings.Enjoy the buzz of Barroco Bar and Earth Nightclub ... more less
- Reservation Options:
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- Also Known As:
- Westcourt Hotel Drogheda