My husband and I were staying in Co. Mayo on holiday and decided to treat ourselves by booking a night in the Westport Plaza hotel for our one year anniversary. Things however got off to a bad start. The lady at reception booked us into the wrong room so we were not given the extras we had paid for in our "Silver experience" package. We explained to reception the mistake and she assured us the items would be sent to our room. We went out to dinner. After 2 hours on our return the items were still not in our room and a call down to reception was required to make sure they arrived. Finally a man delivered the items and did apologize profusely. He even upgraded us to Gold experience. We really enjoyed the room, it really was luxury. However, when it came to trying to go to sleep the nightclub in the hotel beside started up. It was extremely loud. We rang down to reception to complain and they were unable to do anything about it as they were fully booked. This noise went on to 3am. Eventually it stopped and we were able to go to sleep. Unfortuately we were awoken at 6am by noisy machinery behind the hotel where building was going on. We did complain again at reception during checkout but nothing was suggested or offered. During checkout there was yet another mix up with our payment and they were unable to find out whether preliminary card details had been taken or not. Obviously the girl who checked us in made a complete mess. A lovely hotel but spoiled completely by the noise. It ruined our anniversary and we won't be back.
- Official Description (provided by the hotel):
- The stylish 4 **** standard Westport Plaza Hotel elevates the hotel experience in the West of Ireland to a new level. Comprising of 88 deluxe rooms, including the silver, gold and presidential experience, with king size beds as standard and a selection of rooms with balconies overlooking the roof garden, the Westport Plaza Hotel is a haven of contemporary luxury. Our Resort Spa, Spa Sula is a spacious, tranquil sanctuary which is designed for you to relax and luxuriate in and includes 12 spacious treatment rooms and Thermal Suite with outdoor heated Jacuzzi Rockpool. In our Resort Leisure Centre, The C Club you’ll find a range of facilities to help you unwind. Why not take a leisurely swim in the indoor heated pool or let the jacuzzi bubbles ease those aches. ... more less
- Reservation Options:
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- Also Known As:
- Plaza Hotel Westport