Having planned a family reunion for over a year with family flying from america to come to it, we were told the day before we arrived via email that the booking was no longer valid despite paying a £300 deposit for the rooms months in advance. The lady in charge had very little remorse for causing the family so much distress and seemed to have very little business acumen or personality for this type of job. After much distress and looking for alternative accommodation hours before we were due to arrive, we managed to get an apology from the lady who cancelled the other bokings for us eventually.
I wouldnt recommend this place in the slightest and our reunion was ruined by this panic and mess up. The breakfast was very basic (cooked sausages in the fridge from the night before) and staff were so unfriendly. Would be ideal for hens and stags who dont care about anything but a place to lie their heads. The only thing that sells this place is its location.
- Official Description (provided by the hotel):
- Knockranny Lodge is a purpose built 4 stars guesthouse with 16 rooms all ensuite. Quiet and peaceful, yet only 10 minutes'walk away from the town and easy access to many restaurants, pubs, cinema, playgrounds, spa and leisure centre. ... more less