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“Booking Cancellation”
1 of 5 bubbles Review of Knockranny Lodge

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Knockranny Lodge
Galway, Ireland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Booking Cancellation”
1 of 5 bubbles Reviewed 3 January 2014

Hi,
I had booked for New Years Eve 2013 for two guests. I booked on the 27th of December at approximately 17:00 hrs through booking.com. The next day I received an email at 15:31 to say that they had overbooked and my booking was therefore cancelled. I replied to the live email address at 15:34 asking them to contact me via telephone regarding the cancellation. However I never received and callback or any further email correspondence. Luckily I checked my emails and could make alternative arrangements.

Stayed December 2013, travelled as a couple
Helpful?
2 Thank JP K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

Traveller rating
    12
    14
    6
    2
    5
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7
15
3
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Brisbane, Australia
Level Contributor
124 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 3 January 2014 via mobile

We stayed here for a few nights. Room was rather small and lack of hot water in the bathroom made for a very quick shower.

Location was probably the best thing for this place and parking is on site directly outside reception. The staff were extremely friendly and polite.

Stayed December 2013
Helpful?
1 Thank YoYoGabba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newry, United Kingdom
1 review
4 of 5 bubbles Reviewed 17 August 2013

We stayed here for four nights and would definitely stay here again. The bedrooms were bigger than many of the hotels we have stayed in and with a separate dressing area and huge bathroom with complementary toiletries we were delighted, the only thing we would have liked is a few more pillows . The rooms were really clean and the towels changed daily. The breakfast was of a good standard with lovely fresh fruit salad available. We all enjoyed the cooked breakfast but the boys missed there not been any potato bread. The staff were friendly and checked with us during the meal that we were ok. The boys enjoyed the use of the tennis courts and the free Wi-Fi.

Room Tip: The rooms on the top floor have lovely views.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maryc1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, Michigan
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 16 August 2013

An old and somewhat tired guest lodge with heart. The staff allowed easy access to washer, dryer and clothes soap! And the breakfast was solid. Best brown bread! The guest lodge was located directly next to the greenway, which made our bike trip out to Achill easy from the get go. Also the manager generously stored our extra luggage while we were gone for our 3 day bike trip. There was a tennis court and playground which were nice but on the worn side. A little outside of city center, but a very easy walk and beautiful views.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JallyGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liverpool
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 12 August 2013

Having planned a family reunion for over a year with family flying from america to come to it, we were told the day before we arrived via email that the booking was no longer valid despite paying a £300 deposit for the rooms months in advance. The lady in charge had very little remorse for causing the family so much distress and seemed to have very little business acumen or personality for this type of job. After much distress and looking for alternative accommodation hours before we were due to arrive, we managed to get an apology from the lady who cancelled the other bokings for us eventually.

I wouldnt recommend this place in the slightest and our reunion was ruined by this panic and mess up. The breakfast was very basic (cooked sausages in the fridge from the night before) and staff were so unfriendly. Would be ideal for hens and stags who dont care about anything but a place to lie their heads. The only thing that sells this place is its location.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank louisadoc89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 10 August 2013 via mobile

Stayed here for one night. Room was one of biggest I've stayed in with 2 big beds. Spotless clean. Breakfast was very good. The two girls working for breakfast were very busy but still polite. Will def be back when we return to westport

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glantann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 30 July 2013

We stayed two nights in Knockranny lodge and I will definitely stay there again. Our room was very elegant with lots of space, tv, ironing facities, tea/ coffee making etc. included. We slept very well as it was comfortable and quiet.
Breakfast was very tasty and the staff are so friendly and helpful. The scenery in the area is amazing. We had an incredible view of Croagh Patrick from our room which also over looked the large tennis court. The tennis court is free to use and equipment is provided too! Drummindoo equestrian centre is a about 10-15 minutes walk up the road from the lodge. We enjoyed a relaxing pony ride through a little forest near the lodge.
The town of Westport is only 5-10 minutes walk away which was great because we didn't need to take a taxi anywhere. There are lots of nice little bars and restaurants in the town, I would recommend Bella Vita and the Castle Court for dinner as they were exceptional. The Castle Court is great for a night out, the music is brilliant and we had lots of fun there.
In all, our experience in Knockranny Lodge was very pleasant and I would recommend it to anyone looking for a nice break from the city.

Room Tip: The top floor has a beautiful view
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah_007707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Knockranny Lodge

Property: Knockranny Lodge
Address: Knockranny Lodge 1 Knockranny Village, Westport, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Mayo > Westport
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Wheelchair access
Hotel Style:
Ranked #7 of 9 Speciality Lodging in Westport
Hotel Class:4 star — Knockranny Lodge 4*
Number of rooms: 16
Official Description (provided by the hotel):
Knockranny Lodge is a purpose built 4 stars guesthouse with 16 rooms all ensuite. Quiet and peaceful, yet only 10 minutes'walk away from the town and easy access to many restaurants, pubs, cinema, playgrounds, spa and leisure centre. ... more   less 

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