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“Best customer service I've ever encountered...”

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Bridge House Hotel, Spa and Leisure Club
Ranked #1 of 3 Hotels in Tullamore
Certificate of Excellence
Kildare.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best customer service I've ever encountered...”
5 of 5 bubbles Reviewed 2 September 2011

Arrived here for a two night break with a trip to the sanctuary spa as well and cannot praise the staff enough, every single staff member was informative, professional and personable; from the reception desk to the bar to the restaurant to the spa they could not have been more helpful or more friendly.

Hotel is beautifully decorated, and well maintained, rooms are comfortable and food is good, and one of the nights that we were there the hotel were hosting a Debs event with what appeared to be 100+ students. I expected that this event would cause serious disruption but not a chance, event was well managed, noise was minimal and it was business as usual.... very impressed. Free wi-fi was a nice touch also!!!

I feel a special mention is in order for an absolute gentleman by the name of Noel McCann; leads by example when it comes to solid customer service and he is an asset to the hotel.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Kieron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,122 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Black Rock
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 1 September 2011

Spent a Saturday in Tullamore with a crew of relatives.Although quite expensive by the area's standards, the hotel is in great shape. Tullamore is a nice mid-size town about an 1 1/2 hours from Dublin and the hotel is right in the center. Great location with plenty of pubs and ample shopping within spitting distance. Rooms are on the small side, like you would expect in Dublin (at Dublin prices) but are done nicely. Not a bad restaurant and bar, and a seperate nightclub that was packed into the late hours.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DRoachBlackRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 August 2011

The room was comfortable and spacious, and the people working at the hotel were amazingly welcoming and friendly. Free use of the gym game me the opportunity to work off the excellent Irish Breakfast, and you couldn't find a better place for dinner either - the garlic potatoes are a must! All at a great price!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 27 August 2011

We arrived without a reservation and were able to get a great room at a very reasonable rate. Front bar served great meals, rooms spacious clean and with bath. Breakfast good. Great mainstreet location. Definately stay again.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MorrisMPAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tramore, Ireland
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 19 August 2011

I stayed here with my wife and two boys on a 4 night break in August. We stayed in a family bunk bed room. Initial room was a little cramped - it is just a normal double room with a bunk bed and a double bed. We had no safe in the room either which I like to have. When I mentioned this to reception the following morning, they promplty (without fuss) moved us to a room which had a safe and which conveniently turned out to be a bigger room. Still had the bunk beds too which our young boys enjoyed.

All experience with staff here is good - from reception, bar, restaurant or cleaning staff - couldn't fault them. We were on a B&B package and the breakfast was always good. Not a great selection on bread and fruit but what was there was good. We ate in the bar on one night and it was very good.

While not very large, it is a nice pool area and while I didn't use the leisure centre it seemed to be reasonably well equipped.

On the whole, it is not fantastic but overall it is hard to find any serious fault with the Bridge House and you won't be disappointed.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lynxbct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 August 2011

We stayed here for a weekend for a family wedding. I havent got one bad thing to say about this hotel. The staff throughtout this whole hotel were extremely professional and friendly and could not do enough. This includes the hotel staff, pub staff, leisure centre staff, nightclub staff and wedding function staff. The hotel is spotless, our room was lovely and big and the food throughout the entire establishment is excellent. The leisure centre is a must, its beautiful and the outdoor hydropool is simply to die for. We will definately be going back some weekend :-)

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Giller83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 5 August 2011

Cracked mirrors, cracked sink, questionable stains on the carpet, the ever present drone of joyriders in the car park in front of the hotel, the intense heat in the rooms... the cracks in the Bridge House Hotel are mighty.

And that's before we get onto the disastrous meal in the restaurant. The usual red hot plates, the burns on the neck, the sloppy service...

Breakfast arrived on what the waitress referred to as "white hot" plates - an attempt to pass off pre-cooked, cold food as hot, the result of which left my black and white pudding only identifiable by it's dental records. Orange juice so cheap that the 99c Shop wouldn't stock it. And coffee that you wouldn't be surprised to find poured onto a new road surface.

All in all The Bridge House has a formidable reputation that it simply does not live up to anymore.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Roflie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bridge House Hotel, Spa and Leisure Club

Property: Bridge House Hotel, Spa and Leisure Club
Address: Bridge House Hotel Bridge Street | Tullamore, Offaly, Tullamore, Ireland
Region: Ireland > Province of Leinster > County Offaly > Tullamore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Tullamore
Price Range (Based on Average Rates): £
Hotel Class:4 star — Bridge House Hotel, Spa and Leisure Club 4*
Number of rooms: 72
Official Description (provided by the hotel):
The four star Bridge House Hotel Leisure Club and Spa is centrally located in the thriving midlands town of Tullamore. Renowned for good food, hospitality and world class service the luxurious Bridge House Hotel is the perfect choice for a relaxing short break, family holiday, spa and leisure break, golf trip or function. Tullamore has lots to offer from nearby shops, restaurants, bars, golf courses, children's recreation, historical sites and much more. ... more   less 
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Also Known As:
Bridge House Hotel, Spa And Leisure Club Hotel Tullamore
Bridge Hotel And Leisure
Bridge Hotel Tullamore

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