Brookville House, Rahan Road, Tullamore
B&B phone: (057) 932 1385
Manager name: Jean Pierre (the B&B we stayed in at the end gave us this name).
On Monday, December 31st at 14.30 we arrived at the Brookville House B&B, located
on Rahan Road, Tullamore.
When we entered the facilities there was no one at reception.
I told my husband to remain at the door while I looked for someone. We heard noises coming from across the dining section, so I headed that way.
There is a room at the end of this section where the noises were coming from, so I poked my head in and said "Hi" to a French sounding gentleman who was tidying up the room.
The gentleman reacted in a unorthodox manner taking his glassess off, rubbing his face in an agressive manner and finally throwing something on the floor in a violent way not far from where I was standing. He went past me and my husband (who was now in the middle of the dining area), completelly ignoring us. At this point we were considering not staying there, even though it would be hard to find another place to stay in as we were in Tullamore for the night.
My husband again said "Hi" to the gentleman (just to reconfirm I was right before jumping to any conclusions). This time we got a rude reply: "So are you staying or what?". My husband in a polite manner said there was no need to be so rude. This is when the gentleman lost it. He started yelling at us saying he was not being rude.
So we told him nicelly we were not staying there after being treated that way, and that made the gentleman even more furious. He started saying "Good, leave, you cannot stay here!".
One reply we got from him was what made me write this letter.
He started saying a lot of things to us, but what struck us most was that he called us "Stupid Irish [--]". My husband is cool headed, but a few Irish people with a hot head would have turned around and thumped him for such a reply.
I am a foreign national myself, from Argentina. If you are staying in a country that is not your own, you should treat the locals with more respect, not insult them, especially when they are your customer.
This B&B is not approved by Failte Ireland. This man should not be running a service that involves dealing with people. Even on the phone he was rude when we were trying to get directions.
Irish people have been more than good to me and all the foreign
nationals I know however if Irish Tourism prides itself on the slogan of the "Land of the Welcomes" we didn't get it in Tullamore.
- Official Description (provided by the hotel):
- Brookville Guesthouse is located in the middle of everything and easy of access, central but in quiet area on the Grand Canal of Tullamore; it certainly has everything to please every type of traveler. With a large carpark in the front and motorbike park at the back of the premises, there are many other guest amenities including cable Tv, free internet access, hot beverages and mineral, ironing and hairdryer, outside sitting area and large breakfast room. ... more less
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