we decided to travel to sligo on probably the worst wekend of the year.(weather ice and snow) On arrival after a 4 hour drive from n ireland (again weather ) we were meet at reception by a helpful member of staff.After this it started to go down hill. we changed went to the pool with the kids and then turned to bar for a quiet drink before dinner. i have to mention there was nobody in the bar and we got the feeling that we were about the only people staying in the hotel. the kids were running about and we felt like it was causing a problem for the staff not that they were busy doing anything. not once did they come to our table to take a drink order. we left and proceeded to the restaurant to eat what i can only describe as the worst meal i have ever had put in front of me. waiter was foreign and she had problems taking our order and understanding us.i have been a chef for twenty years so i think i can safely discuus a good and bad meal also the two husbands with my party are also long standing chefs. returned to the bar for more of the bad treatment we had recieved earlier. left the hotel for a few drinks and on our return we discussed the food and service with the night manager. (he was very helpful). day two and we could have been staying in a differnt hotel. from first thing in the morning the staff were bending of backwards to be helpful. i am not complaining it was great we had a fantastic day the bar manager was brilliant with the kids and the duty manager was fab and was helpful in every way. i spoke to her about the different intreatment we had recieved and she said she had no reports from the previous day. can only say thanks to the staff we had the pleasure of dealing with on the saturday and sunday. dined on saturday night and im sorry to report we recieved and even worse meal than the night before. this hotel could be a fantastic find in sligo if the staff were more guest friendly and they could serve a meal you would consider paying for.
- Official Description (provided by the hotel):
- A family owned and operated hotel . We subtly blend the elegance and intimacy of a more gracious age, with the best of modern comforts. Accommodation comprises of 94 well appointed bedrooms all ensuite, with direct dial telephone, multi-channel television, hair dryer and, tea and coffee making facilities. The award winning leisure centre boasts a 13 metre swimming pool, a children's pool, sauna, steam room and a fully air conditioned gym. can cater for a wide variety of group sizes with their range of conference suites, allowing for meetings and seminars of different scales to take place. ... more less
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