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Reviews (697)
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Reviewed 19 September 2017

Booked for two nights 1 dinner 2 breakfasts not allowed into restaurant for dinner reserved for coach guests. Herded inti Bulbin Bistro with 1660s condiments cage in unattractive décor. Ordered steak sandwich each told chef doesn't do rare steak only medium. Food arrived with ciabatta roll harder than my mobile phone, steak covered both sides with a white snake like bottled squeezed substance; inedible. Many other guest plates returning meal half finished.
Complaint dealt sympathetically by bistro staff. Next day complained to duty manager refunded forty euro and offered upgrade next stay. NOT returning as the food experience ruined the break.
This is a fine four star hotel well restored, historic building, nice rooms it should be a jewel in Sligo's tourism crown, but subjecting guests to truck-stop café food for dinner is unforgivable and devalues the Clayton brand and the guest experience; unforgivable that a general manager who must be aware of what's happening in the kitchen would allow this to continue.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonSligo, Guest Relations Manager at Clayton Hotel Sligo, responded to this reviewResponded 25 September 2017

Dear Tony,

Let me first thank you for choosing to stay and also to dine with us whilst you were in the area. I do apologise for any inconvenience which was caused to you during your meal. The chef who was on duty on the night will be spoken with to ascertain how this happened. I am glad however you also noted how the bistro staff were sympathetic and that the duty manager refunded your meal price and also offered you an incentive for a return trip. We have never declined to replace food which is found to be improper or lacking in taste. Again please accept our sincerest apologies. We would hope you return in future to give us a chance to redeem ourselves in your eyes.

Regards,

N McLeish
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

Had a celebration last weekend. We had an excellent night. The staff were fantastic leading up to the event with the organisation of the night made it very easy for us. Thanks to Michael the worker who set up the area for us with no hassle, excellent worker and very pleasant. Overall a great experience with the Clyton Sligo.

Stayed: September 2017, travelled on business
2  Thank aisling m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonSligo, Guest Relations Manager at Clayton Hotel Sligo, responded to this reviewResponded 19 September 2017

Dear Aisling,

Thank you so much for taking the time to review our premises following your recent visit. Your kind words are much appreciated. We look forward to welcoming you back in the near future.

Regards,

N McLeish
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

Just stayed one night here for a dinner dance! Food was great and the staff and service was brilliant. Big shout out to Voytek and all his team especially Michael, Janner, Ellen, Chloe and Bob! All the staff were really helpful! I know I have forgotten a few but pass my thanks on to them! Would recommend to anyone for a function

Stayed: September 2017, travelled with friends
2  Thank Padraig K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonSligo, Guest Relations Manager at Clayton Hotel Sligo, responded to this reviewResponded 19 September 2017

Dear Padraig,

Thank you so much for such a kind review following your recent stay here with us in Sligo. Your kind words are much appreciated by all members of staff. We look forward to welcoming you back in the near future.

Regards,

N McLeish
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

Our club Sligo Mugendo held our 30th kickboxing anniversary celebration at the hotel and we're catered for very expertly by voytek and his excellent team.I would highly recommend all at the hotel for their for their attention to detail and friendliness.

Stayed: September 2017, travelled on business
2  Thank Niall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonSligo, Guest Relations Manager at Clayton Hotel Sligo, responded to this reviewResponded 19 September 2017

Dear Niall,

We were glad to be able to host the anniversary of a great and thriving local club. Long may the club and the relationship with Clayton Hotel Sligo continue to prosper. We look forward to hosting you all again soon.

Regards,

N McLeish
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

Ok here goes, After a 14 week stay at the Clayton hotel while working in Sligo I have to let everyone know that this is a excellent place as the staff are so friendly and made myself and my other 5 work mates feel so at home. There can't be many hotels that could feed six people three meals every day. For 14 weeks with one complete and Noel
how is the Manager Will go out of his way to make your stay as comfortable as possible. So again I would like to say a big THANK YOU to everyone at the Clayton.

Room Tip: Ask for a Lawn view.
  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClaytonSligo, Guest Relations Manager at Clayton Hotel Sligo, responded to this reviewResponded 19 September 2017

Dear Emma,

I would like to personally thank you for taking the time to review our property following your long stay with us throughout the busy summer months. It was a pleasure to deal with your group and we look forward to welcoming you all back with family and friends in tow, in future. Your custom was very much appreciated.

Regards,

N McLeish
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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