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“Location good service very poor”
Review of The Glasshouse

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The Glasshouse
Ranked #4 of 8 Hotels in Sligo
Certificate of Excellence
Reviewed 10 December 2013

Stayed here for christmas party and was charged over double the price for room than was agreed. Got money back after a lot of questioning. Key cards had to be reset three times in one day. Contacted hotel afterwards and got an apology. Have stayed here before with no problems but on this occasion A disappointing stay overall in this hotel.

  • Stayed: December 2013
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2  Thank Giant83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasshouse_GM, Front Office Manager at The Glasshouse, responded to this reviewResponded 19 January 2014

Dear Giant83
Thank you for taking the time to share your experience here with us at The Glasshouse. We are disappointed to read about the problems you encountered during your stay and would once again like to apologise. We would like to invite you to contact one of our managers if you wish to discuss any problems encountered.
Kind regards,
The Glasshouse Team

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941 - 947 of 1,696 reviews

Reviewed 8 December 2013 via mobile

It is an absolute pleasure to be staying at this hotel. . In fact I'm writing this review from the comfort of room 103! The staff are simply fantastic, nothing is too much trouble. Rooms are beautifully decorated; food is excellent. All in all this is what all hotels should aspire to. I will definitely be back at the earliest opportunity.

Stayed: December 2013, travelled with family
1  Thank De2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasshouse_GM, Front Office Manager at The Glasshouse, responded to this reviewResponded 19 January 2014

Dear De2006
Thank you for taking the time to share your experience here with us at The Glasshouse. We are delighted to read that you found our staff fantastic and our food also excellent. We hope to welcome you back to The Glasshouse in the near future and would once again like to thank you for your review.
Kind regards,
The Glasshouse Team

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Reviewed 6 December 2013 via mobile

Having stayed in the majority of hotels in Sligo (in laws live there!) we had yet to stay in the visually striking Glasshouse - arrived there in the afternoon to be greeted by a lovely receptionist - we had booked a standard double
room - nothing standard about it - room was very modern and colourful but actually worked really well & the bed was super king size and so comfy!!lovely big bathroom with fluffy bathrobes!had breakfast in the hotel - dining room overlooks the garavogue and buffet was top notch - staff very friendly and attentive
without being in your face!!had dinner on one night which was very tasty and the hotel bar very relaxing!such a central location and parking included - couldn't recommend highly enough - will definitely stay here again!

  • Stayed: December 2013
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Thank bexandcolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasshouse_GM, Front Office Manager at The Glasshouse, responded to this reviewResponded 19 January 2014

Dear Crazy4travelcouple
Thank you for taking the time to share your experience here with us at The Glasshouse. What a great review, we are delighted to read you enjoyed our hotel and found the staff friendly and attentive. We hope to welcome you back to The Glasshouse in the near future.
Kind regards,
The Glasshouse Team

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Reviewed 4 December 2013

Stayed in the Glasshouse from Sunday to Tuesday on a short stay in Sligo. Checking in was swift and pleasant with friendly staff on the reception. We booked through a booking agency so got a good deal on the room compared with going with booking it direct with the hotel.
The hotel is bright and styled on a funky modern theme with vivid colours and trendy décor. Our room was a river side view with a small balcony which was well laid out with good facilities including bath robes and slippers which was a nice touch.
The TV had a internet facility which was handy if you didn't have a laptop with you as in our case but also wifi connection for those who did. We didn't have breakfast but did eat in the bar on one evening and the food was good and plentiful. The bar man was very attentive and friendly and advised us on some of the local bars which would be worth a visit.

Location is perfect for the town so you can park your car in the free underground car park and explore Sligo town at your leisure.

We would certainly stay here if in Sligo Town again.

  • Stayed: December 2013, travelled as a couple
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Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasshouse_GM, Front Office Manager at The Glasshouse, responded to this reviewResponded 19 January 2014

Dear David G
Thank you for taking the time to share your experience here with us at The Glasshouse. We are delighted to read you enjoyed your stay with us and found our staff very attentive and friendly. We do indeed have the perfect location close to bars,restaurants and shops. Once again we would like to thank you for your review and hope to welcome you back to The Glasshouse in the near future.
Kind regards
The Glasshouse Team

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Reviewed 1 December 2013

Booked room with a riverview, super. The rooms are very big. The large window gave great views across the river. Order breakfast for your room and enjoy the view ! Modern design, bright and airy. Car parking is in underground car park, free of charge. The hotel is situated in the middle of town, easy access for shopping, night life etc. We had bar food, very good, the staff were so friendly and accommodating, excellent service. There was a guy who was singing really relaxing music, really nice to listen to yet we still managed to have a conversation with friends. I would give this five stars but admit am going to be slightly picky here. Open the window to listen to the sound of the river, good idea but the design is such that you need plenty of muscle to get it closed again. Why is the tv (modern flatscreen with lots of channels) not aligned with the bed or on a swivel bracket to watch it from the sitting area. Wi fi (free in lobby) in the room needs download of an app etc. Overall loved it here, will definitely be back. Great hotel

  • Stayed: November 2013, travelled as a couple
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Thank ontheroadagain567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasshouse_GM, Front Office Manager at The Glasshouse, responded to this reviewResponded 19 January 2014

Dear Ontheroadagain567

Thank you for taking the time to share your experience here with us at The Glasshouse. We do indeed have a fantastic location right in the heart of Sligo. We are delighted to read you found our staff friendly & accommodating and our service excellent. We are delighted you enjoyed your stay with us and hope to welcome you back to The Glasshouse in the near future.
Kind regards,
The Glasshouse Team

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Reviewed 25 November 2013 via mobile

This hotel is amazing. The staff are very helpful, the rooms, facilities and cleanliness was down to a tee.

This is the second time my partner and me stayed here and we would never stay anywhere else whilst in Sligo.

The restaurant is lovely, the waiters/waitresses are very attentive and welcoming. The food is gorgeous. I also have to say that the wine list at this hotel is quality.

One word, amazing! :-)

Stayed: October 2013, travelled as a couple
Thank Eyes1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasshouse_GM, Front Office Manager at The Glasshouse, responded to this reviewResponded 4 January 2014

Dear Eyes1983
Thank you for taking the time to share your experience here with us at The Glasshouse. What a great review. We are delighted to read that you found the hotel amazing and the staff very helpful and attentive. Once again we would like to thank you for your review and we hope to welcome you back to The Glasshouse in the near future.
Kind regards,
The Glasshouse Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

My wife and I stayed here in Nov for one night. From the moment we landed to the moment we left we were well looked after. Hotel is in the ideal location as it is central to shops, bars and restaurants. The staff were very helpful and nothing was too much bother for them. Our room was number 427, had a great view and was spotless. After being out and about all day the hotel was very relaxing to stay in afterwards to wynd down. We had dinner in the restaurant and the food was of the highest quality, we had the ceaser salad to begin and then the steak which was cooked to perfection. Only negative point was as this was booked as a deal to include one evening meal we felt the 5 euro supp charge for the steaks was unnecessary. We then had drinks in the bar and the gentleman providing the entertainment was good, was singing rat pack songs such as fly me to the moon which I wouldn't normally listen to. All in all this is an excellent hotel and I would have no reservations in staying here again which we will prob do in the near future. Only down side was our stay was for one night only.

  • Stayed: November 2013, travelled as a couple
    • Value
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Thank k_cass_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasshouse_GM, Front Office Manager at The Glasshouse, responded to this reviewResponded 4 January 2014

Dear k_cass_10
Thank you for taking the time to share your experience here with us at The Glasshouse. We do indeed have the perfect location right in the heart of Sligo. We are delighted to read that you found our staff very helpful and that you enjoyed our award winning food. We hope to welcome you back to The Glasshouse in the near future.
Kind regards,
The Glasshouse Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Glasshouse

Address: | Swan Point, Sligo, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Sligo > Sligo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Sligo
Price Range: £74 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Glasshouse 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
The Glasshouse Hotel Sligo
Glasshouse Sligo

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