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“Good but could be excellent”

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Samuels Heritage B&B
Ranked #2 of 24 Waterford B&B and Inns
Certificate of Excellence
Reviewed 16 March 2014

Stayed two nights in this slightly unusual B&B a little way out of Waterford. It felt a bit like a motel, probably due to the long passageway and wooden floors. Nice big bedroom with large comfy bed but tiny shower-room with half-used bottles of toiletries. Would have been nice to have tea or coffee making facilities in the room although they were available in the communal lounge. We arrived later than the time we had estimated due to a horrendous traffic queue getting through Waterford and this seemed to put the owner out - we did not receive the friendly welcome other reviews have spoken of. The breakfasts, in a small breakfast room, were good. However we felt obliged to arrive at the time we had given the night before in case we got told off for being late again! Although the owner has said in response to a previous review that theB&B shouldn't be judged on the state of her private accommodation her living room and study were open to public view. First impressions are important and added to the overall view of a rather chaotic business venture which, with some slight tweaks, could be very good. We would not stay here again.

  • Stayed: July 2013, travelled as a couple
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2  Thank amazeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fruitysusy, Owner at Samuels Heritage B&B, responded to this reviewResponded 22 March 2014

Belated Happy St Patrick's Day amazeu, thank you for having taken the time – 8 month on from your visit- to review Samuel's Heritage. Let me address your concerns as I go along . The ensuite with Walk in shower are the recommended size required to achieve Quality standard approval, sorry that you felt it too small for your needs. With regards to the complimentary toiletries we try to stay sustainable and replace when used up completely – but of course if you had asked we would have gladly supplied you with more of them .Needless to say you could not have anticipated traffic jams
causing your later than expected arrival, sorry for not giving you the expected welcome – we do try to plan our day according to our guests arrival as of course this is a Family home as well as a B&B
Surely you didn't really think that I would hold a grudge over this with regards to Breakfast again we ask our guests what time they want to have Breakfast as to plan the sitting of the guests in which I think ample Breakfast room considering that it seats 18 !! After all it is for their convenience to be seated and served swiftly as all the breakfasts are cooked to order.
So a call to change your breakfast time would have been quiet simple instead of feeling obliged to come at a time that was inconvenient to you. Huge improvements have been made to Living Room and office in the quiet time when we were able to concentrate on our family area as not busy with guests in the off season. Your comment about chaotic business venture I find very hurtful as we work very hard to please all our guests that come to our door and customer service is the backbone of our business which we have been running for 19 years this year.
Would love to hear suggestion on how we could shake of the 'Motel' feel of our hallway. Please feel free to get back to me directly on this matter.
Again thanking you for your feedback it is always appreciated, SUSAN

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118 - 124 of 213 reviews

Reviewed 15 March 2014

This Bed and Breakfast is brilliant!
After staying here last year with the family and having a fantastic stay i was returning last weekend with just myself and the wife There was only one place to book.
The rooms are very generous in size, the bathrooms are clean, the breakfasts are a great set up for your day ahead, the warm family welcome is like you have known Susan and Des for years. and the view of the river and city day or night is beautiful.
We will use this Bed And Breakfast when we return either for quick weekend visits or long family trips.
5 Stars no doubt about it!

  • Stayed: March 2014, travelled with family
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Thank P0sullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fruitysusy, Owner at Samuels Heritage B&B, responded to this reviewResponded 18 March 2014

Belated St Patricks Day R& P , thanks so much for your kind words and review of Samuel's Heritage .It was great to again welcome you here and we are all looking forward to meeting you and the family in the future again, best regards to all SUSAN

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Reviewed 17 February 2014

Somehow on this bed and breakfast I ended up with the biggest room. It could have slept 3 people. It was clean, huge bathroom and lots of room for luggage. I can recall that the hostess was a chef of sorts, never had I tasted such great fruit and wonderful scones. We sat at the breakfast table a long while here. Her home over looked a valley and river. We stayed in July 2011.

  • Stayed: March 2013, travelled with friends
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1  Thank Dawn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fruitysusy, Owner at Samuels Heritage B&B, responded to this reviewResponded 17 December 2014

Dear Dawn E, thanks for first and foremost staying with us at Samuel's Heritage B&B, so very glad you enjoyed our facilities - we put a lot of thought into the extension (in 2010) of our original property and found it very important to have spacious well laid out rooms for our guests. As most of our rooms have a Double bed and a Single bed there are many possibilities for our guests sleeping arrangements. Gad you enjoyed our extensive breakfast buffet we like to provide lots of choice and offering a variety of fresh fruit has been welcomed by our guests and indeed we love to bake our scones fresh every morning. I hope you in the future will visit again and can enjoy once again our hospitality, best regards Susan & Desmond

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Reviewed 9 January 2014

I have stayed for 19 days in this B&B and I thought it was perfect. Not only because my room was really great, and the lounge, and the gym with the sauna, location and the view, but also because Susan and Des added just the right amount of "soul" there. So it wasnt "just some B&B" but it felt like home.
I had a bike, and even if it is on the top of the hill, it was not such a problem to get there. Location is not so far from city center, and yet far enough to have a great night sleep.
Breakfast is prima. Reccomend eggs - fresh.
You wont be sorry if you decide to stay here.

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  • Stayed: December 2013, travelled on business
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1  Thank Aleksandar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fruitysusy, Owner at Samuels Heritage B&B, responded to this reviewResponded 17 December 2014

Dear Aleksandar B. thanks for having taken the time to write us such an extensive and detailed review but then again you did stay with us for a while and were able to judge very well in how we run Samuel's Heritage B&B. We are very pleased and honoured that you felt very much at home with us. Hopefully in the future we might be able to welcome you here again and you can again sample the fresh eggs from our chickens. Kind regards and best wishes, Susan & Desmond

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Reviewed 17 December 2013

Susan was great. The house is huge and it's set up like a little hotel. We hardly knew anyone else was even there. Nice size room, very clean. Would definitely recommend it and would stay there again.

  • Stayed: December 2013, travelled as a couple
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1  Thank Pat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

Our stay with Susan & Des was extraordinary! And we found ourselves wishing we could have stayed longer. They were THE most welcoming, friendly hosts during our 10 day trip through Ireland. The accommodations could not have been better on any level. Their help with planning the rest of our journey (as we were driving and were unsure of travel distances and choices for stopovers and sights along the way) was invaluable and in fact helped us to change our initial ideas for a very positive result. Thank you, Susan & Des, for everything!. As we told them when we left, if any of our friends are ever traveling in their neck of the woods and they don't stay with them, they will no longer be friends of ours! See you soon. Patti & Sharon (from NJ)

Stayed: November 2013, travelled with friends
1  Thank Patti G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fruitysusy, Owner at Samuels Heritage B&B, responded to this reviewResponded 8 December 2013

Dear Patti & Sharon,
we so much enjoyed reading your review of Samuel's Heritage for which we thank you very much.
So glad you had a nice time with us it was so fun to chat to you and remember when I came out to the car to chat to you as I thought you were lost. Wishing you and yours seasons greetings and looking forward to meeting you again and meanwhile welcoming your friends to Samuel's Heritage. Best regards SUSAN & Desmond

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Reviewed 4 November 2013

Susan and Des were very good hosts. The location on the top of the hill was a great place to watch the sunrise or sunset. The rooms were large and the bathroom very nice. Breakfast was also very enjoyable. I would definitely stay here again. Thanks for the hospitality. I must say the Clonakilty Blackpudding was by far the best of the trip.

  • Stayed: October 2013, travelled with family
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1  Thank BsquaredTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Samuels Heritage B&B

Address: Dunmore Road | Ballymaclode Halfway House, Waterford, Ireland
Region: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #2 of 24 B&Bs / Inns in Waterford
Price Range: £69 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Samuels Heritage B&B 4*
Number of rooms: 6
Official Description (provided by the hotel):
Samuel's Heritage Bed & Breakfast on the outskirts of Waterford City in the South East of Ireland delights with panoramic views of the River Suir, Comeragh Mountains & City. Set in 30 acres of farmland on an acre site in quiet & peaceful countryside with mature gardens, yet only 300 metres from the Dunmore Road (R684). Our family run guest accommodation has 6 ensuite Rooms and a relaxing breakfast Room & seperate TV lounge for your use. Our Breakfast Menu is famous for its scrumptious & wholesome variety & whenever possible homemade & organic. ... more   less 
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