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“Great service at the Granville”
Review of Granville Hotel

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Granville Hotel
Ranked #2 of 12 Hotels in Waterford
Certificate of Excellence
whitley bay
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great service at the Granville”
Reviewed 18 August 2008

Have just returned from a trip to Ireland and was delighted with our stay at the Granville Hotel. The receptionist was great and even though we had arrived early our room was ready.
The room was very comfortable with a small flat screen TV, a double bed and a second bed was also in the room. The bathroom was quite large with adequate towels.
The breakfast included with our deal was excellent with plenty of choice and very good service. The hotel is old and gracious and we would definitely go back .
Parking is across the road in the public car park. The hotel will validate your ticket from 5pm until 11am other wise it cost 1.80 Euro an hour to park which is quite expensive but as it is on the waterfront I guess this can be expected.

  • Liked — great location excellent service
  • Stayed August 2007, travelled as a couple
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (295)
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South Wales
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 July 2008

The facade and the lobby areas are fresh and inviting. The bars and restaurants are well decorated, light and airy. The staff were not the friendliest but were efficient in what they did. The location of the hotel is on the main road and is therefore noisy. The car park for visitors is located within a public car park opposite the hotel and across the busy road. The car park is quite expensive if you are going to stay for more than 1 night. The room we were allocated was on the third floor and at the front of the building. The roof of the room was part of a flat roof constructuion and was therefore hot. The room was compensated with air conditioning but we found it difficult to sleep through a combination of temperature, road noise and/or air conditioning unit that needed to be used to offset the room temperature.
The hotel overlooks the harbour and is convenient for local bars and restaurants.

  • Liked — Convenient location of the hotel to town, bars and restaurants
  • Disliked — location near the main road, noisy and rooms were hot. Staff could have been more pleasant.
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taffyabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 July 2008

Let me start by saying the public areas in the hotel are beautiful. The hotel bar, restaurant and lobby area is filled with old world charm and waterford crystal. The rooms were a nice size and nicely decorated. Our room had a double and twin bed, which were a little lumpy and the frames seemed a little fragile, but it was a good night sleep. We didn't experience any noise from the street. The bathroom was very nice and we had a good shower with lots of pressure. The staff was very helpful with site seeing and the parking across the street was free. We had drinks in the bar, dinner in the restaurant and breakfast the next day. Everything was very nice, the food was very good and the waitstaff pleasant and attention. We would definitely stay here again.

  • Liked — public areas
  • Disliked — lumpy bed
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz4271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lacey, WA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2008

If you like a centrally located, great old classic hotel, the Granville is for you! Delightfully furnished , very spacious room (514) on the top floor with a large balcony overlooking the river. Close to train station (five to seven minute cab ride) and bus station (about three blocks away). Very nice breakfast menu, prompt service and good food.

Overheard some folks complain about street noise during the night; we didn't hear it; but be aware of the problem and request a quiet or back room.

Friendly and helpful staff who are glad to accommodate special requests.

A bit pricey (110 euros for suite) but really about the same as the high-end B&Bs; and we felt we got much nicer accommodations.

  • Liked — Genteel and friendly atmosphere
  • Disliked — There really wasn't any negatives encountered
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank verticallander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Napa Valley
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2008

We spent two nights at the Granville Hotel that included breakfast and dinner one night. We found it to be a charming old hotel with a beautiful lobby that was recently redecorated. We didn't have to wait to check in and the front desk girl steered me to a less expensive parking lot across the street at then end of the block. She was very friendly adn welcoming. We didn't find the parking to be an inconvenience at all. Our room contained period furniture and was decorated to match, not a style that I'd put in my home but it complemented the hotel.

Our room did have a tea kettle and some tea and instant coffee. We didn't use them but they were there.

We had dinner in the hotel the first night and we both had the fried mushrooms and the sirloin steak. We were both happy with dinner. Our server seemed to be new, he was a little unsure of himself, but the food was great and we were glad that we had dinner. We are naturally late eaters so we were there at about 9:00 pm and we were one of three full tables.

Breakfast was very good and great service.

The bar was beautifully decorated with a lot of oak and brass. The bar service was friendly and prompt.

We had a great time.

  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen2248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leesburg, Virginia
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 May 2008

Stayed at the Granville for one night and found it to be very nice indeed. After arriving relatively early in the day (10am) following a long flight from the states and a drive to Waterford, the front desk was helpful in getting a room for me earlier than would be normally done.

The room was very comfortable and amenities were as expected which is to say that the lights, tv, sink, shower, etc all worked fine.

The pub on the first floor was very, very nicely kept. I didn't eat there myself but the buffet-style lunch that was being served was clearly a hit with the locals, who literally lined up and waited for (for some) about 20 minutes to get their food. I take that as a good sign...if the locals like it, it must be authentic, tasty, cheap (or some combination of those three).

The location is excellent; being right off of the river and within a few minutes walk of a piazza-like shopping, restaurant, pub, park like district. A bit of an Italian feel to that area with people lounging near fountains and gathering with friends....very nice.

The Waterford factory is just a short 5 minute drive away. It's worth it if you've never gone. Not the sanitized, safety-ized, tour that we're used to getting here in the U.S. but an up-close and personal with the guys who are actually cutting the crystal. In many cases, they'd hand over to us what they were working on that very moment....very accessible and friendly place.

  • Liked — Location
  • Disliked — Parking wasn't free (maybe it could've been but it didn't seem convenient at all)
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BillyPenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 April 2008

My parents have just sold their house in Waterford so as I wanted some independence that I wouldn't have had staying with relatives I booked two nights at The Granville. I chose the Granville as it is a beautiful hotel and had a reputation for good food.

Our room was lovely and the reception staff friendly. We had the speediest check in with just our room key being given to us. It was mid night but if this was someone's first time in Waterford some information on the city would have been useful.

Breakfast was lovely the next morning. As I had booked our room over the internet we got a good discount on the bill and it included a free dinner in the restaurant.

I was horrified at the dinner. I ordered mushrooms fried in a garlic sauce and my boyfriend ordered a vol au vent filled with chicken in a cream sauce. What I received was breaded mushrooms with a drop of garlic sauce. It was straight out of a frozen food shop. My boyfriend’s vol au vont was filled with processed chicken cubes.

We then had an extremely long wait for our main course. People who had arrived and ordered long after us were finishing their mains before ours even arrived. Did we receive an apology? No.

The pork medallion that I had ordered turned out to be a pork escalope covered in breadcrumbs (great for someone with wheat intolerance) the peppercorn sauce had a great bug thick skin on it. The veg was mushy and topped off with some tinned tomatoes. This is not the standard of food that I would expect from a 3 star hotel. This was pub food at its worst. Serving up this substandard food totally devalues everything else about The Granville Hotel.

The head waitress was very aggressive when asking if the food was ok. I felt like a child at school not liking their dinner and having a teacher hovering over me to force it down. We literally had to wait for her to disappear before we could do a runner from the restaurant and back to our room. It didn’t end there though. The waitress phoned our room to ask why we hadn’t eaten the food.

That night we attended a wedding reception at another hotel. On returning to The Granville at 2am we discovered the front door was locked. We were outside for 10 minutes before we were finally let in.

The Granville is a beautiful hotel right in the centre of town but unless it brings its service and food up to standard there are far better places to stay.

  • Liked — Nice room and good location.
  • Disliked — Bad food, waitress with attitude and dirty iron in the room
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LollipopHead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Granville Hotel

Property: Granville Hotel
Address: The Quay, Waterford, Ireland
Region: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Romantic Hotel in Waterford
#1 Family Hotel in Waterford
#2 Business Hotel in Waterford
#2 Luxury Hotel in Waterford
Price Range (Based on Average Rates): £
Hotel Class:4 star — Granville Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Granville Hotel Waterford overlooks the waterfront & marina in the heart of Waterford City's business & shopping centre. The Granville Hotel, Waterford offers 100 comfortable guestrooms, extensive conference, banqueting and wedding facilities ... more   less 
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Also Known As:
Granville Hotel Waterford

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